ModTools: Difference between revisions
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==Messages== | ==Messages== | ||
If you need extra message templates to deal with any member messages, see [[Sample Messages]] for ideas. | If you need extra message templates to deal with any member messages, see [[Sample Messages]] for ideas. See [[Postcodes]] for an explanation of how the website handles postcode and location information in posts. | ||
====Pending==== | ====Pending==== | ||
This is where the messages that need moderating arrive, whether generated on the website, email or via [[Trash Nothing]]. The red number shows those for communities where you are lead moderator, the blue for those on which you are back-up moderator. | This is where the messages that need moderating arrive, whether generated on the website, email or via [[Trash Nothing]]. The red number shows those for communities where you are lead moderator, the blue for those on which you are back-up moderator. | ||
If messages are left for more than 48 hours they will automatically approve. This means a community can survive a glitch of non-moderation, but it shouldn't be relied on - it is important for the messages to be looked at as members and scammers will notice problem posts.<br> | If messages are left for more than 48 hours they will automatically approve. This means a community can survive a glitch of non-moderation, but it shouldn't be relied on - it is important for the messages to be looked at as members and scammers will notice problem posts.<br> | ||
Marking a message as Spam: If a message is spam, you can just mark the message as spam, or also mark the member as a spammer. Under 'other actions', there is a button to report a member as a spammer, but only use this is you are sure the spam message isn't a one off anomaly as the member seems to be a sound freegler usually. | Marking a message as Spam: If a message is spam, you can just mark the message as spam, or also mark the member as a spammer. Under 'other actions', there is a button to report a member as a spammer, but only use this is you are sure the spam message isn't a one off anomaly as the member seems to be a sound freegler usually. A message that is marked as Spam is used, behind the scenes, to train our spam filters, the Delete button just removes the message. | ||
====Approved==== | ====Approved==== | ||
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====Approved==== | ====Approved==== | ||
List of all members in your community/communities. See [[Banning]] for explanation of banning and unbanning a member. See [[Inactive Members]] for information about members not active for a long time. | List of all members in your community/communities. See [[Banning]] for explanation of banning and unbanning a member. See [[Trouble unsubscribing]] for more information about unsubscribing. See [[Inactive Members]] for information about members not active for a long time. The list view default is to show all members, but you can select members who are banned, bouncing, who have notes or who are on the moderating team. You can reactivate [[Bouncing members]] if you wish. | ||
====Member Review==== | ====Member Review==== | ||
This section flags up members who have unusual freegling behaviour. Information about possible spammer behaviours and present measures can be found here - [[Spammers]]. | This section flags up members who have unusual freegling behaviour. Information about possible spammer behaviours and present measures can be found here - [[Spammers]]. | ||
There is no rule about how many communities it is reasonable for one person to join, that is up to local discretion. | There is no national rule about how many communities it is reasonable for one person to join, that is up to local discretion. But please don't ban a multijoiner unless you have clear evidence of 'wrongdoing'. | ||
You have the option to ignore the member, they will pop up again | You have the option to ignore the member, they will pop up again if they do something that is concerning on your community or others. | ||
====Chat Review==== | ====Chat Review==== | ||
Chats between members which include [[Worry Words|worry words]] or might be spam or scams are diverted for moderation. This allows you to review the messages and catch anything that might be a concern. [[Spammers]] gives more information about spam detection. | Chats between members which include [[Worry Words|worry words]] or might be spam or scams are diverted for moderation. This allows you to review the messages and catch anything that might be a concern. [[Spammers#Chat_Review]] gives more information about chat in the context of spam detection. [[Member Chat]] gives more information about the chat facility. | ||
====Related==== | ====Related==== | ||
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====Stories==== | ====Stories==== | ||
Members are encouraged to submit a story of their freegling experiences. A selection | Members are encouraged to submit a story of their freegling experiences. A selection is then sent out in a newsletter to members and as a post on Discourse for volunteers to read. | ||
Stories submitted in your community are subject to your review in Modtools, so inappropriate ones can be declined at this point. The approved stories should be good for publicity purposes and suitable for public view on chitchat, a community page etc. They are then put in a pending list to be voted upon at https://www.ilovefreegle.org/stories/fornewsletter for selection for publication and then reviewed and compiled into a newsletter by the Stories Team. | Stories submitted in your community are subject to your review in Modtools, so inappropriate ones can be declined at this point. The approved stories should be good for publicity purposes and suitable for public view on chitchat, a community page etc. They are then put in a pending list to be voted upon at https://www.ilovefreegle.org/stories/fornewsletter for selection for publication and then reviewed and compiled into a newsletter by the Stories Team. | ||
If you want to search through published stories, you can do this at https://www.ilovefreegle.org/stories/summary | |||
====Gift Aid==== | |||
A section only available and visible to the team that checks Gift Aid consent forms. | |||
====Feedback==== | ====Feedback==== | ||
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====Notes==== | ====Notes==== | ||
Notes that have been added by volunteers for members on your communities, oldest first. Please keep the number and content of notes to an absolute minimum to comply with GDPR requirements. | Notes that have been added by volunteers for members on your communities, oldest first. Please keep the number and content of notes to an absolute minimum to comply with GDPR requirements. Please also review these regularly to ensure that only really relevant information is kept and redundant notes deleted. | ||
==Misc Moderation== | ==Misc Moderation== | ||
===Events=== | ===Events=== | ||
Community event posts for your community can be reviewed here before publication. | Community event posts for your community can be reviewed here before publication. Some events are added automatically by us from the [[Restart|Restart Project]] for Repair Cafes that are held across the UK. | ||
===Volunteering=== | ===Volunteering=== | ||
Posts asking for Volunteers can be reviewed here before publication. | Posts asking for Volunteers can be reviewed here before publication. See [[Reach Volunteering]] for the link we have with them. | ||
===Publicity=== | ===Publicity=== | ||
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===Spammers=== | ===Spammers=== | ||
See [[Spammers]] for a full explanation of how | See [[Spammers]] for a full explanation of how this spam system works. | ||
==Misc Admin== | ==Misc Admin== | ||
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You can see the chronological logs of activity on your community - select your community and then messages or members to see a list. Or you can search for individual messages or members. | You can see the chronological logs of activity on your community - select your community and then messages or members to see a list. Or you can search for individual messages or members. | ||
===Support=== | |||
This is an option that can be seen only by those who [[Support Tools]] access. It is a set of tools that allow some national teams/roles to have access to more detailed information to help them carry out their role. | |||
===Settings=== | ===Settings=== | ||
See [[ModTools#Getting_Set_Up|Getting Set Up]] above for basic information. It is good practice to have a quick look through these on a regular basis to check they are all still fit for purpose. | See [[ModTools#Getting_Set_Up|Getting Set Up]] above for basic information. It is good practice to have a quick look through these on a regular basis to check they are all still fit for purpose. | ||
We have guidelines for deciding on community geographical areas in [[Community Mapping]] | We have guidelines for deciding on community geographical areas in [[Community Mapping]], [[Freegle Affiliated Community Area Guidelines]] and [[Spammers]]. Maps for all groups can be found at https://modtools.org/modtools/map | ||
===Teams=== | ===Teams=== | ||
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==Top Menu== | ==Top Menu== | ||
===Red/Orange/Green Dot=== | ===Red/Orange/Green Dot=== | ||
You will notice that there are different colour 'dots' that appear over the blue home icon at the top left of each page. These dots denote the platform status - just click to see what is happening. | You will notice that there are different colour 'dots' that appear over the blue home icon at the top left of each page. These dots denote the platform status - just click on them to see what is happening. Green indicates everything is fine, Orange indicates a problem easily resolved, Red indicates a serious problem. If you need to do something about an orange or red dot when you notice it, it will tell you. | ||
===Us=== | ===Us=== | ||
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===Chats=== | ===Chats=== | ||
This button will take you to the Chats section. This is where all the emails can be accessed between you and your members, along with other emails from volunteers who work with you on your communities. Each of these chats (other than those you initiated) can be hidden from your view by clicking the downwards chevron | This button will take you to the Chats section. This is where all the emails can be accessed between you and your members, along with other emails from volunteers who work with you on your communities. Each of these chats (other than those you initiated) can be hidden from your view by clicking the downwards chevron in the top right of the chat screen. | ||
Please note that if you have a chat with a group you don't moderate, the conversation will appear in your personal chat list, not your group chat(s). | |||
If you see a green tick at the bottom of the chat, it means the message has been read on the site. If you see a small envelope it means the message has been sent out via email. There is a deliberate small delay in sending out a chat message via email, as obviously it would be really irritating if you are reading the message on site and also getting emails at the same time with the same message. | If you see a green tick at the bottom of the chat, it means the message has been read on the site. If you see a small envelope it means the message has been sent out via email. There is a deliberate small delay in sending out a chat message via email, as obviously it would be really irritating if you are reading the message on site and also getting emails at the same time with the same message. | ||
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*[[Add a Member using Mod Tools]] | *[[Add a Member using Mod Tools]] | ||
*[[Photos]] | |||
*[[ChitChat]] | *[[ChitChat]] | ||
*[[Member Chat]] | *[[Member Chat]] | ||
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*[[Trash Nothing]] | *[[Trash Nothing]] | ||
*[https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools] | *[https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools] | ||
[[category:ModTools]] | [[category:ModTools]] | ||
Latest revision as of 11:57, 19 November 2024
Starting with Modtools
You can use ModTools from any browser, e.g. Chrome, Edge or Firefox. If you don't have a preference, use Chrome. https://modtools.org/modtools
If you're using a phone/tablet, then you should get the ModTools app from the Play Store or iTunes. That will work best, and you'll get notifications when there's stuff to do.
Or do both.
Getting Set Up
First things first - set up ModTools for you and your community. Select Settings from the left hand menu bar.
You will see 4 tabs/sections for this:
- Personal - these are ModTools settings just for you.
- Community - choose ModTools settings for each community you are moderating, either as an active moderator or a backup. The button to change you from actively moderating or back up is under Your Settings in this Community section.
For more information on shortlinks, have a look at Shortlinks. Also How to add a picture to a community home page - Standard Messages - these are a range of template messages that you can use for moderating posts and members on your community.
Substitution strings are used on lots of messages; they are a special terminology you can put in standard messages, which ModTools expands more fully before it sends a message. For a full explanation of these, have a look at Substitution Strings.
- Bulk Operations - this section will have some actions that you can use - watch this space!
You may like to get going with the basic features offered and once you are confident, come back and edit as you gain confidence or things change. It is also a good idea to review these, say, annually to check that everything is still fit for purpose.
Now your Settings are sorted, you are ready to go. ModTools should be self explanatory on each of the sections/pages, but for some more information and ideas, there are other sources/pages that might help - see below (in order of how they appear in the toolbars).
Dashboard
For more information on stats, have a look at Statistics
Messages
If you need extra message templates to deal with any member messages, see Sample Messages for ideas. See Postcodes for an explanation of how the website handles postcode and location information in posts.
Pending
This is where the messages that need moderating arrive, whether generated on the website, email or via Trash Nothing. The red number shows those for communities where you are lead moderator, the blue for those on which you are back-up moderator.
If messages are left for more than 48 hours they will automatically approve. This means a community can survive a glitch of non-moderation, but it shouldn't be relied on - it is important for the messages to be looked at as members and scammers will notice problem posts.
Marking a message as Spam: If a message is spam, you can just mark the message as spam, or also mark the member as a spammer. Under 'other actions', there is a button to report a member as a spammer, but only use this is you are sure the spam message isn't a one off anomaly as the member seems to be a sound freegler usually. A message that is marked as Spam is used, behind the scenes, to train our spam filters, the Delete button just removes the message.
Approved
The list of all messages on your community/communities.
Review
Messages that are not subject to moderation might have worry words involved, so these are flagged up here for you to review.
Edits
When members edit their approved posts, you can see the edits in this section.
Members
Member Notes gives more information about moderator and system notes on a member's account.
Approved
List of all members in your community/communities. See Banning for explanation of banning and unbanning a member. See Trouble unsubscribing for more information about unsubscribing. See Inactive Members for information about members not active for a long time. The list view default is to show all members, but you can select members who are banned, bouncing, who have notes or who are on the moderating team. You can reactivate Bouncing members if you wish.
Member Review
This section flags up members who have unusual freegling behaviour. Information about possible spammer behaviours and present measures can be found here - Spammers.
There is no national rule about how many communities it is reasonable for one person to join, that is up to local discretion. But please don't ban a multijoiner unless you have clear evidence of 'wrongdoing'.
You have the option to ignore the member, they will pop up again if they do something that is concerning on your community or others.
Chat Review
Chats between members which include worry words or might be spam or scams are diverted for moderation. This allows you to review the messages and catch anything that might be a concern. Spammers#Chat_Review gives more information about chat in the context of spam detection. Member Chat gives more information about the chat facility.
Related
These are members who have used the same device for different member accounts. You can merge members who you know have ended up with more than one account within Members>Approved section, but this section automatically detects possibles and lets you send an auto message asking if they wish to merge.
We can't merge TN memberships with Freegle ones.
Stories
Members are encouraged to submit a story of their freegling experiences. A selection is then sent out in a newsletter to members and as a post on Discourse for volunteers to read.
Stories submitted in your community are subject to your review in Modtools, so inappropriate ones can be declined at this point. The approved stories should be good for publicity purposes and suitable for public view on chitchat, a community page etc. They are then put in a pending list to be voted upon at https://www.ilovefreegle.org/stories/fornewsletter for selection for publication and then reviewed and compiled into a newsletter by the Stories Team.
If you want to search through published stories, you can do this at https://www.ilovefreegle.org/stories/summary
Gift Aid
A section only available and visible to the team that checks Gift Aid consent forms.
Feedback
See Feedback for more information about this. Member Ratings also has some information.
Microvols
We invite members to do some basic moderating tasks to encourage participation and identify possible new volunteers. See Microvolunteering for information about the continuing development of this facility.
Notes
Notes that have been added by volunteers for members on your communities, oldest first. Please keep the number and content of notes to an absolute minimum to comply with GDPR requirements. Please also review these regularly to ensure that only really relevant information is kept and redundant notes deleted.
Misc Moderation
Events
Community event posts for your community can be reviewed here before publication. Some events are added automatically by us from the Restart Project for Repair Cafes that are held across the UK.
Volunteering
Posts asking for Volunteers can be reviewed here before publication. See Reach Volunteering for the link we have with them.
Publicity
Facebook posts produced for the Freegle national page are provided here for easy sharing to individual community Facebook pages. If you want to see the full post on the national page, just click the post shown or go to https://www.facebook.com/Freegle
The most popular post on a group is also offered here daily to share on Facebook. You can choose whether to share it or not. The idea is to get interest from those not currently freegling to go to the website and have a look.
Admins
See Admins for some templates you can use for Admin messages for your community. There are three options when composing Admins - Pending, Create and Previous. Write the Admin in Create, send it, it goes to Pending, approve it, a copy goes to Previous for future use. "Call to Action" fields are explained here - https://discourse.ilovefreegle.org/t/call-to-action-button-in-admins/5240
Spammers
See Spammers for a full explanation of how this spam system works.
Misc Admin
Logs
You can see the chronological logs of activity on your community - select your community and then messages or members to see a list. Or you can search for individual messages or members.
Support
This is an option that can be seen only by those who Support Tools access. It is a set of tools that allow some national teams/roles to have access to more detailed information to help them carry out their role.
Settings
See Getting Set Up above for basic information. It is good practice to have a quick look through these on a regular basis to check they are all still fit for purpose.
We have guidelines for deciding on community geographical areas in Community Mapping, Freegle Affiliated Community Area Guidelines and Spammers. Maps for all groups can be found at https://modtools.org/modtools/map
Teams
There are various teams and groups of people working nationally to deal with a variety of tasks. You can see who they are and a brief description of what they do this section. If you are interested in volunteering to help with any of these, find out more information about them via the links on Getting Involved. If you wish to volunteer to do any specific piece of work or want to know what you could do, please don't hesitate to email volunteers@ilovefreegle.org. It will be great to hear from you!
Help
This brings you here! If you can't find the help you want on this page or the links provided, ask on Discourse (click 'Us' on the top ModTools menu) to ask your question and/or to ask for more information to be included here.
Log Out
Self explanatory. Probably best to stay logged in, though, to save you having to sign in each time you wish to moderate.
Top Menu
Red/Orange/Green Dot
You will notice that there are different colour 'dots' that appear over the blue home icon at the top left of each page. These dots denote the platform status - just click on them to see what is happening. Green indicates everything is fine, Orange indicates a problem easily resolved, Red indicates a serious problem. If you need to do something about an orange or red dot when you notice it, it will tell you.
Us
This button on the top menu bar takes you to the Discourse website, where you will find all the national discussion groups. See Central Groups for more detail. All volunteers that are registered on Modtools are given automatic access to Discourse.
Chats
This button will take you to the Chats section. This is where all the emails can be accessed between you and your members, along with other emails from volunteers who work with you on your communities. Each of these chats (other than those you initiated) can be hidden from your view by clicking the downwards chevron in the top right of the chat screen.
Please note that if you have a chat with a group you don't moderate, the conversation will appear in your personal chat list, not your group chat(s).
If you see a green tick at the bottom of the chat, it means the message has been read on the site. If you see a small envelope it means the message has been sent out via email. There is a deliberate small delay in sending out a chat message via email, as obviously it would be really irritating if you are reading the message on site and also getting emails at the same time with the same message.
Your list of chats is pre-populated with the communities you are on, so you can use those to chat to the other members of your team in each of them if you wish.
See Member Chat for more information about this feature for your members.
Help and other links
- Questions and help with using ModTools, contact support@ilovefreegle.org
- Questions, suggestions and observations about ModTools, post on https://freegle.in/tech
Other pages that might help:
