Feedback
Members
When a member clicks 'info' under a request for an item, it shows them:
- how often the item was collected
- how many times it was offered
- that things don't always work out for this member
This gives more information so people can choose someone who is known to collect.
ModTools
Feedback given by members is listed here for review. Feedback with comments is shown by default, but volunteers can also see Happy, Unhappy and Fine feedback. Once feedback has been read, the blue number notification on ModTools > Feedback disappears.
This gives volunteers the chance to ask members why a transaction or process wasn't satisfactory, if that seems appropriate, or to answer any questions that arise.
This feedback isn't visible to anyone other than volunteers.
Trash Nothing
The feedback you see on other members has two parts: a feedback score and a positive feedback percentage. If you've used eBay before, you'll probably recognise how these work.
The feedback score is the count of all positive feedback a member has received, minus the count of all negative feedback. A positive score means more positive than negative feedback; a negative score means the reverse. Higher scores are better.
The positive feedback percentage shows what percentage of the feedback a member received in the last year was positive - a good summary of their more recent feedback. If a member hasn't received any feedback in the last year, no percentage is shown.
The feedback system only launched in 2020, so many members - both long-standing and new - may not have any feedback shown yet.
Links
- Sample Admin: Feedback system - an example Admin to explain the feedback system to members
- Member Ratings - the 'thumbs up or down' system members can use to rate each other
- Freegle Direct - more links to other parts of the Freegle Direct system
- ModTools - index/explanation of other parts of ModTools
- Trash Nothing
