Feedback: Difference between revisions

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'''MEMBERS'''
==Members==
When a member clicks 'info' under a request for an item, it shows them:
*how often the item was collected
*how many times it was offered
*that things don't always work out for this member


When a member clicks 'info' under a request for an item, it shows them
This gives more information so people can choose someone who is known to collect.
*how often an item was collected
*how many times they were offered
*things don't always work out for this member


This gives a bit more information so that people can choose someone who is known to collect.
==ModTools==
Feedback given by members is listed here for review. Feedback with comments is shown by default, but volunteers can also see Happy, Unhappy and Fine feedback. Once feedback has been read, the blue number notification on ModTools > Feedback disappears.


This gives volunteers the chance to ask members why a transaction or process wasn't satisfactory, if that seems appropriate, or to answer any questions that arise.


'''MOD TOOLS'''
This feedback isn't visible to anyone other than volunteers.


'Unhappy' feedback given by members is listed here for review.  It gives volunteers an opportunity to ask members why a particular transaction was not satisfatory, if that seems appropriate. Unhappy feedback is the default for this section of Mod Tools, but volunteers can also see Happy and Fine feedback as well.
==Trash Nothing==
The feedback you see on other members has two parts: a feedback score and a positive feedback percentage. If you've used eBay before, you'll probably recognise how these work.


The feedback score is the count of all positive feedback a member has received, minus the count of all negative feedback. A positive score means more positive than negative feedback; a negative score means the reverse. Higher scores are better.


'''Links:'''
The positive feedback percentage shows what percentage of the feedback a member received in the last year was positive - a good summary of their more recent feedback. If a member hasn't received any feedback in the last year, no percentage is shown.
*[[Admin Feedback System]] - an example Admin to send out to group members to explain the feedback system
*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other
*[[Freegle Direct]] - more links to other parts of the Freegle Direct system
 


The feedback system only launched in 2020, so many members - both long-standing and new - may not have any feedback shown yet.


==Links==
*[[Sample Admin: Feedback system]] - an example Admin to explain the feedback system to members
*[[Member Ratings]] - the 'thumbs up or down' system members can use to rate each other
*[[Freegle Direct]] - more links to other parts of the Freegle Direct system
*[[ModTools]] - index/explanation of other parts of ModTools
*[[Trash Nothing]]


[[category:Freegle Direct]]
[[Category:Moderating with ModTools]]

Latest revision as of 12:00, 17 July 2026

Members

When a member clicks 'info' under a request for an item, it shows them:

  • how often the item was collected
  • how many times it was offered
  • that things don't always work out for this member

This gives more information so people can choose someone who is known to collect.

ModTools

Feedback given by members is listed here for review. Feedback with comments is shown by default, but volunteers can also see Happy, Unhappy and Fine feedback. Once feedback has been read, the blue number notification on ModTools > Feedback disappears.

This gives volunteers the chance to ask members why a transaction or process wasn't satisfactory, if that seems appropriate, or to answer any questions that arise.

This feedback isn't visible to anyone other than volunteers.

Trash Nothing

The feedback you see on other members has two parts: a feedback score and a positive feedback percentage. If you've used eBay before, you'll probably recognise how these work.

The feedback score is the count of all positive feedback a member has received, minus the count of all negative feedback. A positive score means more positive than negative feedback; a negative score means the reverse. Higher scores are better.

The positive feedback percentage shows what percentage of the feedback a member received in the last year was positive - a good summary of their more recent feedback. If a member hasn't received any feedback in the last year, no percentage is shown.

The feedback system only launched in 2020, so many members - both long-standing and new - may not have any feedback shown yet.

Links

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