Sample Admin: Feedback system

This is an admin message you can send to members about the feedback system.

We're pleased to announce we have an automated feedback system in place.

We do get complaints about people failing to collect items, or failing to respond to members - and we know many members don't report no-shows, and just give up, which means more stuff ends up going to landfill.

So we're giving you the chance to see some feedback about other members, beyond just the thumbs up/down symbols. Click "View Profile" at the top of a chat to see some basic information about the member requesting your item.

We hope this encourages people to only ask for an item if they're actually going to collect it, because everyone can see if you've asked for items but not collected them. To allow for one genuine change of mind, the profile only starts flagging this after the "unpromise" button has been used against a member a second time within a 90-day period. If someone has to be unpromised more than once, we think it's fair for people to see they're less likely to actually collect.

It also shows how many times/items the member has collected, so you can choose to offer to someone shown to be reliable, or to someone who rarely asks. For example:

Ely Freegle, 4.9 miles away.

Freegler since 20th July 2013.

We don't know how long they typically take to reply.

Not received any items yet, so far as we know.

Activity in the last 90 days: 1 reply. No recent Offers. No recent Wanteds.

This system is automated, so we can't change it on request. If you have a "failed to collect" mark against you, you'll need to wait 90 days for it to be removed - it's up to you to collect as promised.

Freegle volunteers

Links:

• Feedback
• Member Ratings
• Freegle Direct