This procedure was adopted by the Board at their meeting of 29th October 2014. An amendment was adopted and added on 24th November 2015 after discussion and recommendation by Development Group.
For Communities leaving Freegle of their own volition
If a Community decides to leave Freegle, they need to inform NGT. NGT will then:
- Notify the Board and the new groups notification list to remove them from the Freegle website, maps etc
- Give a week's grace on Central, Cafe and working groups to say their goodbyes on those groups.
- Ask them to post on Central about why they're leaving. If they don't, post on Central to say that they've left.
- Consider whether the Community leaving enables the acceptance of an application (but not sooner than 4 weeks).
- Send them a helpful goodbye mail (e.g. don't forget to ModTools if you rename, please remove the logo from your Community).
If a Community leaves Freegle by disaffiliating themselves(1) but doesn't liaise with NGT, NGT will do the following:
- Contact all known Community volunteers via all known contact details to check that they wish the Community to be disaffiliated.
- If Community volunteers confirm they wish to leave, follow the procedures above.(2)
- If no Community volunteers respond within 14 days, inform the Board they are proceeding with Disaffiliation or Abandoned Group procedures, whichever are most applicable to the situation.
- When the Board confirms a procedure is acceptable, put a SN notice on Central to explain procedure being used and to continue to ask Community volunteers to contact NGT if they wish the group to remain with Freegle.
- The normal procedure for Abandoned or Disaffiliated groups will now come into force at the appropriate point in each procedure.
(1)If a Community removes all links to Freegle, renames itself to exclude Freegle without NGT liaison, or other scenario that indicates the Community volunteers wish disaffiliation.
(2)If there is disagreement amongst the Community volunteers, they will be asked to sort it out and NGT will check by emailing the owner address after 14 days. NGT will advise them on the different technical options available. If the situation is unresolved after 14 days and there is no evidence of affiliation (eg. name change, logo, links to Freegle) on the Community pages, the Community will be subject to the disaffiliation process with the discretional option for NGT to offer those in dispute to restart the Community.
For Communities that are disaffiliated by Freegle:
We believe it is crucial that Communities affiliated to Freegle provide a good level of service so that Freeglers have a good Freegling experience. If Freeglers complain about their Community, Freegle will always try to find ways to contact the local Community moderators and see if there is any help which can be provided. We would hope and expect that most problems can be resolved this way.
Occasionally, it may be that there are serious problems with the way a Community is run which means that Freeglers will find it unusable or there are or have been circumstances which bring Freegle into disrepute.
There are also cases where a Community is sadly failing for a number of reasons. A 'failing Community' is indicated by a Community which has been open for members for longer than 12 months, where the monthly posts are 20 or fewer, and where the general trend does not show any increase in posts or members over the previous 6 months. However, this is not a straightforward decision and will depend on the level of interaction and cooperation with national support and other external factors.
In the above, we think it would be better for Freegle to cease to list the Community on its central website and, when appropriate, consider applications for a new Community in that area.
Once concerns about a particular Community have been reported to the Board they will decide whether further action is required. If so:
- 1. Every effort will be made to communicate and to provide support to the Community.
- 2. If this is unsuccessful within a reasonable and practicable timescale then consideration may be given to delisting.
- 3. A minimum of 7 days notice of any delisting will be given to Freegle UK Central.
Tasks 1 and 2 may be delegated by the Board. Any final decision will be taken by the Board and be eligible for the appeal procedure.
- Freegle Affiliation Application Procedures
- Contacting Groups Procedure
- New Groups Team - NGT
- Central Discussion and Working Group Membership Policy
- Appeal procedure Complaints Procedure
- AGM 2016 Polls  relating to possible disaffiliation for lack of representation on Central, platform choice and affiliation confirmation.
- Amendments to this procedure - refer to Document Approval Policy
Addition of 'failing group' definition made in October 2017, following recommendation to the Board by Development Group.