Hacked: Difference between revisions
(Created page with "These are example emails you could use for a member who has been hacked. Sorry, It looks like either your e-mail has been hacked or you have got a computer virus - either...") |
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hacked into. | hacked into. | ||
We suggest that you do the following, in this order: | We suggest that you do the following, in this order: | ||
Download and install an up-to-date virus checker and firewall - you can get | *Download and install an up-to-date virus checker and firewall - you can get | ||
free, legal software from www.filehippo. com, AVG & Avast | free, legal software from www.filehippo. com, AVG & Avast | ||
*Disconnect from the internet | |||
Disconnect from the internet | *Run a thorough anti-malware scan (malewarebytes is good for cleaning | ||
Run a thorough anti-malware scan (malewarebytes is good for cleaning | |||
computers) | computers) | ||
*Change ALL your passwords - alphaplusnumeric ones are harder to hack | |||
Change ALL your passwords - alphaplusnumeric ones are harder to hack | *Check your e-mail programme for, and remove, any vacation replies that have | ||
Check your e-mail programme for, and remove, any vacation replies that have | |||
been set up. Unless you really need to don't store your contact list online, where it is easily | been set up. Unless you really need to don't store your contact list online, where it is easily | ||
accessed by someone who gains access. | accessed by someone who gains access. | ||
To protect our members, your posts will be moderated, for now. | To protect our members, your posts will be moderated, for now. | ||
| Line 42: | Line 39: | ||
2) Your account was hacked some time ago, and the hacker copied your | 2) Your account was hacked some time ago, and the hacker copied your | ||
settings and address book and used those to set up a fake account with | settings and address book and used those to set up a fake account with | ||
your credentials | your credentials. | ||
We recommend that you... | We recommend that you... | ||
*change your mail password, and any other passwords, using a DIFFERENT | |||
computer<br> | computer<br> | ||
*scan your computer for viruses and malware | |||
This should stop the hacker from being able to access your account again | This should stop the hacker from being able to access your account again | ||
- but you can't do anything about any data | - but you can't do anything about any data they have already copied, and | ||
you won't be able to stop | you won't be able to stop them from sending out emails with your address | ||
in the "from" line. | in the "from" line. | ||
Revision as of 14:30, 29 July 2021
These are example emails you could use for a member who has been hacked.
Sorry,
It looks like either your e-mail has been hacked or you have got a computer virus - either way your email is sending out spam.
This is probably not your fault, it is possible your email provider has had its records hacked into. We suggest that you do the following, in this order:
- Download and install an up-to-date virus checker and firewall - you can get
free, legal software from www.filehippo. com, AVG & Avast
- Disconnect from the internet
- Run a thorough anti-malware scan (malewarebytes is good for cleaning
computers)
- Change ALL your passwords - alphaplusnumeric ones are harder to hack
- Check your e-mail programme for, and remove, any vacation replies that have
been set up. Unless you really need to don't store your contact list online, where it is easily accessed by someone who gains access.
To protect our members, your posts will be moderated, for now.
Kind Regards
$myname
$groupname
.............
Hi there
1) Your account has (just) been hacked and the hacker is sending messages from your account, OR
2) Your account was hacked some time ago, and the hacker copied your settings and address book and used those to set up a fake account with your credentials.
We recommend that you...
- change your mail password, and any other passwords, using a DIFFERENT
computer
- scan your computer for viruses and malware
This should stop the hacker from being able to access your account again - but you can't do anything about any data they have already copied, and you won't be able to stop them from sending out emails with your address in the "from" line.
Regards
$myname
$groupname
Link: Sample Messages
