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These are example emails you could use for a member who has been hacked or is sending spam:

Default message used by caretaker groups for 'approved' spam messages

Hello Freegle Member,

We have received an email to $groupname Freegle Group that appears to be Spam.

To solve the problem you are having today, you need to change your email passwords & run a spam/ virus/ malware software program (there are many good free basic programs such as Windows Defender, AVG) this needs to be done immediately.

To prevent this from happening in the future we recommend you change your password regularly. It is also better for your own security to have an antivirus program constantly running in the background, scanning emails and files. If you don't have an antivirus, just check online for a free download

For a while we will check your messages before they go to the community to make sure there aren’t any more Spam emails.

If you need any further advice please do not hesitate to contact the Moderating Team.



$groupname Volunteer


or .....................................


It looks like either your e-mail has been hacked or you have got a computer virus - either way your email is sending out spam.

This is probably not your fault, it is possible your email provider has had its records hacked into. We suggest that you do the following, in this order:

  • Download and install an up-to-date virus checker and firewall - you can get

free, legal software from www.filehippo. com, AVG & Avast

  • Disconnect from the internet
  • Run a thorough anti-malware scan (malewarebytes is good for cleaning


  • Change ALL your passwords - alphaplusnumeric ones are harder to hack
  • Check your e-mail programme for, and remove, any vacation replies that have

been set up. Unless you really need to don't store your contact list online, where it is easily accessed by someone who gains access.

To protect our members, your posts will be moderated, for now.

Kind Regards


Hi there

1) Your account has (just) been hacked and the hacker is sending messages from your account, OR

2) Your account was hacked some time ago, and the hacker copied your settings and address book and used those to set up a fake account with your credentials.

We recommend that you...

  • change your mail password, and any other passwords, using a DIFFERENT


  • scan your computer for viruses and malware

This should stop the hacker from being able to access your account again - but you can't do anything about any data they have already copied, and you won't be able to stop them from sending out emails with your address in the "from" line.


Link: Sample Messages