Support Tools
From Freegle Wiki
Support Tools is an option in ModTools that gives key national role holders more detailed information than is available to local moderators.
Those with this access can:
- Find a Freegle user from across the system, on any community, to see their account details, including:
- whether they're micromoderating or not
- details of any Gift Aid consent or donations given
- their likely location
- recent login methods
- other known email addresses for the account, and a facility to add one
- the facility to set a new password for the account
- membership details of the communities they've joined
- history of membership, posts, ChitChat, chats, and recent nationally generated notifications/posts sent to them
- the ability to impersonate the member to see what they're seeing on their account (not usable for other volunteers)
- buttons to report as a spammer, purge the account, merge, unsubscribe, view profile, add a note, and merge with another account
- Find a Freegle community and see:
- the home page
- email addresses for the community
- when affiliation was last confirmed
- mapping details
- who moderates the community, whether active or backup, owner or moderator, and when they were last seen on the system
- Find a message on the system, by ID or subject - this only returns the first few results, so searches need to be specific
- List groups - a spreadsheet-style list of all communities on the system, sortable by name, whether on TrashNothing, when last moderated, and so on
- Contact group - a message form to send an email through ModTools to a community's volunteer addresses
- Add group - used by the New Groups Team to add new communities to the system
- Check volunteers - checks whether an individual or list of email addresses belongs to a volunteer, used to check eligibility for Freegle membership
