Sample message: No-shows

These are sample messages you could send to an individual member, e.g. after they left negative feedback because of a no-show:

Dear Freegle member

I'm sorry that a Freegler failed to keep an appointment to collect your item. Would you like us to follow it up?

We can investigate if you like, and could then issue a warning. We can ban members who do this often and without good reason, so it is worth reporting.

You could also leave a "thumbs down" on those individuals, so that other members can be warned.

I hope you will try Freegle again and have a better experience next time. Unfortunately there is little else we can do about people who express an interest but do not follow through. A certain amount of time wasting is inevitable it seems.

Kind regards, $myname
$groupname Volunteer
$owneremail

Hello there,

Would you care to pass on the details of the person who failed to collect from you?

The moderators are powerless to stop this if we are unaware that it has happened.

We would require emails to and from you/the person who did not collect as arranged in order to contact them.

Thank you.

$myname
$groupname Volunteer
$owneremail

See also Sample Admin: No-shows

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