Reporting Problems: Difference between revisions
From Freegle Wiki
No edit summary |
Wiki revamp: restructure & modernise |
||
| (2 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
When reporting user problems | When reporting user problems with the website, app or ModTools, it saves a lot of time if you '''always''' include the following information (even if you don't see why it might be necessary): | ||
* The | *The user ID of the affected user. | ||
* Whether they | *Whether they're using the app or a browser. | ||
* If the app, whether they | *If the app, whether they're on iOS or Android, and the app version number. | ||
* If a browser, which browser, which version of the browser, and which operating system . | *If a browser, which browser, which version of the browser, and which operating system. http://www.whatsmybrowser.org will give you the information needed - quote the link or the information it provides. | ||
*If it might be relevant, whether the user has any unusual security or privacy software installed. | |||
==See also== | |||
*[[Member Complaints]] | |||
[[Category:Difficult Situations & Problems]] | |||
[[ | |||
Latest revision as of 12:00, 17 July 2026
When reporting user problems with the website, app or ModTools, it saves a lot of time if you always include the following information (even if you don't see why it might be necessary):
- The user ID of the affected user.
- Whether they're using the app or a browser.
- If the app, whether they're on iOS or Android, and the app version number.
- If a browser, which browser, which version of the browser, and which operating system. http://www.whatsmybrowser.org will give you the information needed - quote the link or the information it provides.
- If it might be relevant, whether the user has any unusual security or privacy software installed.
