Support Tools: Difference between revisions

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Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.
Support Tools is an option on [[ModTools]] that provides key role holders more detailed information than is available to local moderators.





Latest revision as of 13:04, 31 October 2024

Support Tools is an option on ModTools that provides key role holders more detailed information than is available to local moderators.


Screenshot 2024-10-31 115421 - support tools screen.png


Those with this access can:

  • Find a Freegle user from across the system, on any community, to see their account details etc, including
    • whether they are micromoderating or not
    • details of any gift aid consent or donations they have given
    • their likely location
    • recent log in methods
    • other known email addresses they use for the account and a facility to add an email address
    • the facility to add a new password for the account
    • membership details of the communities they have joined
    • history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them
    • have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers)
    • a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account
  • Find a Freegle community and see
    • the home page
    • email addresses for the community
    • when affiliation was last confirmed
    • mapping details
    • who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system
  • Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.
  • List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc.
  • Contact group - a message form that can send an email/message through Modtools to group volunteer addresses
  • Add group - used by the New Groups Team to add new teams to the system
  • Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.




Links: