Support Tools

Support Tools is an option in ModTools that gives key national role holders more detailed information than is available to local moderators.

Those with this access can:

• Find a Freegle user from across the system, on any community, to see their account details, including:
  • whether they're micromoderating or not
  • details of any Gift Aid consent or donations given
  • their likely location
  • recent login methods
  • other known email addresses for the account, and a facility to add one
  • the facility to set a new password for the account
  • membership details of the communities they've joined
  • history of membership, posts, ChitChat, chats, and recent nationally generated notifications/posts sent to them
  • the ability to impersonate the member to see what they're seeing on their account (not usable for other volunteers)
  • buttons to report as a spammer, purge the account, merge, unsubscribe, view profile, add a note, and merge with another account

• Find a Freegle community and see:
  • the home page
  • email addresses for the community
  • when affiliation was last confirmed
  • mapping details
  • who moderates the community, whether active or backup, owner or moderator, and when they were last seen on the system

• Find a message on the system, by ID or subject - this only returns the first few results, so searches need to be specific

• List groups - a spreadsheet-style list of all communities on the system, sortable by name, whether on TrashNothing, when last moderated, and so on

• Contact group - a message form to send an email through ModTools to a community's volunteer addresses

• Add group - used by the New Groups Team to add new communities to the system

• Check volunteers - checks whether an individual or list of email addresses belongs to a volunteer, used to check eligibility for Freegle membership

Links

• ModTools
• Support Tools Procedure