Central Support: Difference between revisions

From Freegle Wiki
← Older edit
No edit summary
Wiki revamp: restructure & modernise
 
(5 intermediate revisions by one other user not shown)
Line 1: Line 1:
We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are equal in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.  
We support each other across Freegle. Every volunteer on an affiliated group is valued equally, but we all have different skills and experience, so we've built systems and procedures to make it easier to find help.


====General Everday Stuff====
====General everyday questions====
For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.  
For queries about the everyday running of your community, ask on [[Central Groups]] or the [[Working Groups]]. A wide range of people there are happy to share their experience and advice.


====One to One Help====  
====One-to-one help====
If you are a new group and would like a more personal approach to help you through those early days, then the [[Mentor Team]] is there to offer help and support.
If you're a new group and would like a more personal approach to help you through the early days, the Mentor Team is there to help - see [[Mentor Team Remit]]. Just email [mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org].
Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]


====Friendly Contact====
====Friendly contact====
If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.  
If you'd like to speak to someone who can point you in the right direction without posting on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] can help. [[Freegle Mailbox Guidelines]] explains the parameters they, and other Freegle mailboxes, work within.


====Mediation and Appeals====
====Mediation and appeals====
Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.  
Sometimes issues arise that need a formal, confidential route, so we offer a [[Complaints Procedure]].


The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.  
This is a more formal way of resolving disputes between parties within Freegle. We work collaboratively, so informal support comes first - talking things over with fellow volunteers (or a long-suffering spouse or partner), or raising issues on the Freegle central or working groups. But sometimes issues escalate and need third-party help, and that's where the Complaints Procedure comes in.


The [[Appeals Panel Procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.  
The Complaints Procedure isn't something to use lightly, but it's there so that everyone gets a fair hearing.


Back to [[The Freegle Organisation]]


<br> Back to [[The Freegle Organisation]] [[Image:Freegle-heart.png|20px]]
[[Category:Recruiting & Training Volunteers]]
 
[[Category:Recruit/Train/Retain]]

Latest revision as of 12:00, 17 July 2026

We support each other across Freegle. Every volunteer on an affiliated group is valued equally, but we all have different skills and experience, so we've built systems and procedures to make it easier to find help.

General everyday questions

For queries about the everyday running of your community, ask on Central Groups or the Working Groups. A wide range of people there are happy to share their experience and advice.

One-to-one help

If you're a new group and would like a more personal approach to help you through the early days, the Mentor Team is there to help - see Mentor Team Remit. Just email mentors@ilovefreegle.org.

Friendly contact

If you'd like to speak to someone who can point you in the right direction without posting on a large group, the Mailbox team at info@ilovefreegle.org can help. Freegle Mailbox Guidelines explains the parameters they, and other Freegle mailboxes, work within.

Mediation and appeals

Sometimes issues arise that need a formal, confidential route, so we offer a Complaints Procedure.

This is a more formal way of resolving disputes between parties within Freegle. We work collaboratively, so informal support comes first - talking things over with fellow volunteers (or a long-suffering spouse or partner), or raising issues on the Freegle central or working groups. But sometimes issues escalate and need third-party help, and that's where the Complaints Procedure comes in.

The Complaints Procedure isn't something to use lightly, but it's there so that everyone gets a fair hearing.

Back to The Freegle Organisation

Retrieved from "https://wiki.ilovefreegle.org/index.php?title=Central_Support&oldid=56826"