We mutually support each other in Freegle. Each of the volunteers of Freegle affiliated groups are valued equally in our organisation. However, we all have different skills and experience and we have and are evolving systems and procedures that make it easier to find help and support.
General Everyday Stuff
One to One Help
If you are a new group and would like a more personal approach to help you through those early days, then the Mentor Team is there to offer help and support. Mentor Team Remit Just email:firstname.lastname@example.org
If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at email@example.com could help. The Freegle Mailbox Guidelines explains the parameters they, and other Freegle email mailboxes, work within.
Mediation and Appeals
Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.
The Mediation Service is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help. Mediation Service Procedures
The Appeal Panel procedure is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.
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