Central Support: Difference between revisions

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We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are equal in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.  
We support each other across Freegle. Every volunteer on an affiliated group is valued equally, but we all have different skills and experience, so we've built systems and procedures to make it easier to find help.


For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.  
====General everyday questions====
For queries about the everyday running of your community, ask on [[Central Groups]] or the [[Working Groups]]. A wide range of people there are happy to share their experience and advice.


If you are a new group and would like a more personal approach to help you through those early days, then the [[Freegle Buddies]] are there to offer help and support.  
====One-to-one help====
If you're a new group and would like a more personal approach to help you through the early days, the Mentor Team is there to help - see [[Mentor Team Remit]]. Just email [mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org].


Recognising that sometimes issues arise that need a more formal and confidential route, we are in the process of forming a [[Mediation Service]] and an [[Appeals Panel]].  
====Friendly contact====
If you'd like to speak to someone who can point you in the right direction without posting on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] can help. [[Freegle Mailbox Guidelines]] explains the parameters they, and other Freegle mailboxes, work within.


The Reps have a role which differs to other elected positions, so there are processes surrounding their conditions of office which are specific to them. These include the [[Ending Term of Office Procedures]] which includes the facility of an Arbitration Panel, which is a Panel purely to deal with the particular issues relating to these elected positions.  
====Mediation and appeals====
Sometimes issues arise that need a formal, confidential route, so we offer a [[Complaints Procedure]].


Back to [[The Freegle Organisation]]
This is a more formal way of resolving disputes between parties within Freegle. We work collaboratively, so informal support comes first - talking things over with fellow volunteers (or a long-suffering spouse or partner), or raising issues on the Freegle central or working groups. But sometimes issues escalate and need third-party help, and that's where the Complaints Procedure comes in.


[[Category:Recruit/Train/Retain]]
The Complaints Procedure isn't something to use lightly, but it's there so that everyone gets a fair hearing.
 
Back to [[The Freegle Organisation]]
 
[[Category:Recruiting & Training Volunteers]]

Latest revision as of 12:00, 17 July 2026

We support each other across Freegle. Every volunteer on an affiliated group is valued equally, but we all have different skills and experience, so we've built systems and procedures to make it easier to find help.

General everyday questions

For queries about the everyday running of your community, ask on Central Groups or the Working Groups. A wide range of people there are happy to share their experience and advice.

One-to-one help

If you're a new group and would like a more personal approach to help you through the early days, the Mentor Team is there to help - see Mentor Team Remit. Just email mentors@ilovefreegle.org.

Friendly contact

If you'd like to speak to someone who can point you in the right direction without posting on a large group, the Mailbox team at info@ilovefreegle.org can help. Freegle Mailbox Guidelines explains the parameters they, and other Freegle mailboxes, work within.

Mediation and appeals

Sometimes issues arise that need a formal, confidential route, so we offer a Complaints Procedure.

This is a more formal way of resolving disputes between parties within Freegle. We work collaboratively, so informal support comes first - talking things over with fellow volunteers (or a long-suffering spouse or partner), or raising issues on the Freegle central or working groups. But sometimes issues escalate and need third-party help, and that's where the Complaints Procedure comes in.

The Complaints Procedure isn't something to use lightly, but it's there so that everyone gets a fair hearing.

Back to The Freegle Organisation

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