Sample message: No-shows

These are sample messages you could send to a member, e.g. after they leave negative feedback because of a no-show.

Dear Freegle member

I'm sorry that a Freegler failed to keep an appointment to collect your item. Would you like us to follow it up?

We can investigate if you like, and could then issue a warning. We can ban members who do this often and without good reason, so it's worth reporting.

You could also leave a "thumbs down" on that member, so other members can be warned.

I hope you'll try Freegle again and have a better experience next time. Unfortunately there's little else we can do about people who express an interest but don't follow through - a certain amount of time-wasting seems inevitable.

Kind regards,
$myname
$groupname Volunteer
$owneremail

Alternative:

Hello there,

Would you be able to pass on the details of the person who failed to collect from you?

The volunteers can't stop this if we're unaware it's happened.

We'd need the messages between you and the person who didn't collect as arranged, in order to contact them.

Thank you.

$myname
$groupname Volunteer
$owneremail

See also Sample Admin: No-shows

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