Reporting Problems: Difference between revisions
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* Whether they are using the app or a browser. | * Whether they are using the app or a browser. | ||
* If the app, whether they are on IOS or Android, and the app version number. | * If the app, whether they are on IOS or Android, and the app version number. | ||
* If a browser, which browser, which version of the browser, and which operating system . http://www.whatsmybrowser | * If a browser, which browser, which version of the browser, and which operating system . http://www.whatsmybrowser.org will give the information needed, quote the link or information provided. | ||
* If it might be relevant, does the user have any unusual security/privacy software installed. | |||
Link: [[Member Complaints]] | Link: [[Member Complaints]] | ||
[[category:Specific Problems]] | [[category:Specific Problems]] | ||
Latest revision as of 13:07, 9 May 2025
When reporting user problems for the website, app or Modtools, it saves a lot of time if you always include the following information (even if you don't see why it might be necessary).
- The userid of the affected user.
- Whether they are using the app or a browser.
- If the app, whether they are on IOS or Android, and the app version number.
- If a browser, which browser, which version of the browser, and which operating system . http://www.whatsmybrowser.org will give the information needed, quote the link or information provided.
- If it might be relevant, does the user have any unusual security/privacy software installed.
Link: Member Complaints
