Support Tools: Difference between revisions
From Freegle Wiki
Jump to navigationJump to search
(Created page with "Support Tools is an option on ModTools which provides more detailed information than is available to local moderators. category:ModTools") |
No edit summary |
||
| (3 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
Support Tools is an option on [[ModTools]] | Support Tools is an option on [[ModTools]] that provides key national role holders more detailed information than is available to local moderators. | ||
[[File:Screenshot 2024-10-31 115421 - support tools screen.png]] | |||
Those with this access can: | |||
* Find a Freegle user from across the system, on any community, to see their account details etc, including | |||
** whether they are micromoderating or not | |||
** details of any gift aid consent or donations they have given | |||
** their likely location | |||
** recent log in methods | |||
** other known email addresses they use for the account and a facility to add an email address | |||
** the facility to add a new password for the account | |||
** membership details of the communities they have joined | |||
** history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them | |||
** have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers) | |||
** a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account | |||
* Find a Freegle community and see | |||
** the home page | |||
** email addresses for the community | |||
** when affiliation was last confirmed | |||
** mapping details | |||
** who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system | |||
* Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific. | |||
* List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc. | |||
* Contact group - a message form that can send an email/message through Modtools to group volunteer addresses | |||
* Add group - used by the New Groups Team to add new teams to the system | |||
* Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership. | |||
Links: | |||
*[[ModTools]] | |||
*[[Support Tools Procedure]] | |||
[[category:ModTools]] | [[category:ModTools]] | ||
Latest revision as of 08:51, 11 November 2024
Support Tools is an option on ModTools that provides key national role holders more detailed information than is available to local moderators.
Those with this access can:
- Find a Freegle user from across the system, on any community, to see their account details etc, including
- whether they are micromoderating or not
- details of any gift aid consent or donations they have given
- their likely location
- recent log in methods
- other known email addresses they use for the account and a facility to add an email address
- the facility to add a new password for the account
- membership details of the communities they have joined
- history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them
- have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers)
- a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account
- Find a Freegle community and see
- the home page
- email addresses for the community
- when affiliation was last confirmed
- mapping details
- who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system
- Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.
- List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc.
- Contact group - a message form that can send an email/message through Modtools to group volunteer addresses
- Add group - used by the New Groups Team to add new teams to the system
- Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.
Links:
