Support Tools

Support Tools is an option on ModTools that provides key role holders more detailed information than is available to local moderators.

Those with this access can:

• Find a Freegle user from across the system, on any community, to see their account details etc, including
  • whether they are micromoderating or not
  • details of any gift aid consent or donations they have given
  • their likely location
  • recent log in methods
  • other known email addresses they use for the account and a facility to add an email address
  • the facility to add a new password for the account
  • membership details of the communities they have joined
  • history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them
  • have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers)
  • a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account

• Find a Freegle community and see
  • the home page
  • email addresses for the community
  • when affiliation was last confirmed
  • mapping details
  • who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system

• Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.

• List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc.

• Contact group - a message form that can send an email/message through Modtools to group volunteer addresses

• Add group - used by the New Groups Team to add new teams to the system

• Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.

Links:

• ModTools
• Support Tools Procedure