Auto-responses: Difference between revisions
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An auto-response is an email that is sent automatically in reply to another email - they are most commonly used by people who are on holiday. Unfortunately there have been instances where unscrupulous members have set up auto-responses in order to try and harvest items from Freegle groups, or advertise services. These messages don't always come from an email address that is subscribed to a group. Additionally email accounts (particularly hotmail) can be hacked into so an auto-response may have nothing to do with the account holder. The section below called spammers | An auto-response is an email that is sent automatically in reply to another email - they are most commonly used by people who are on holiday. Unfortunately there have been instances where unscrupulous members have set up auto-responses in order to try and harvest items from Freegle groups, or advertise services. These messages don't always come from an email address that is subscribed to a group. Additionally email accounts (particularly hotmail) can be hacked into so an auto-response may have nothing to do with the account holder. The section below called spammers <---hyperlink here please has some useful tips | ||
How to recognise an auto-response: | |||
How to recognise an auto-response: | |||
* The message will arrive almost as soon as a post has been made - they can even arrive shortly after sending a special notice or an admin to the group! | *The message will arrive almost as soon as a post has been made - they can even arrive shortly after sending a special notice or an admin to the group! | ||
* They usually don't mention the item offered by name – they may say something like ‘I’d like to have that’ | *They usually don't mention the item offered by name – they may say something like ‘I’d like to have that’ | ||
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'''What to do about auto-responses:''' | '''What to do about auto-responses:''' | ||
*Encourage members not to give their items to the first person to respond (see Fair Offer Policy | *Encourage members not to give their items to the first person to respond (see Fair Offer Policy <---hyperlink here) | ||
*Encourage members to only give items to posts that mention the item in their initial response, or show other signs that someone has read the post. | *Encourage members to only give items to posts that mention the item in their initial response, or show other signs that someone has read the post. | ||
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*Issue a warning. | *Issue a warning. | ||
*Inform other Freegle group mods by sending a message to your regional mods group. | *Inform other Freegle group mods by sending a message to your regional mods group. | ||
*Send this Admin:[[Autoresponders|Autoresponders]] | |||
Back to [[Specific Circumstances]] | |||
[[Category:Specific_Problems]] [[Category:Specific_Circumstances]] | |||
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Revision as of 17:00, 15 January 2011
An auto-response is an email that is sent automatically in reply to another email - they are most commonly used by people who are on holiday. Unfortunately there have been instances where unscrupulous members have set up auto-responses in order to try and harvest items from Freegle groups, or advertise services. These messages don't always come from an email address that is subscribed to a group. Additionally email accounts (particularly hotmail) can be hacked into so an auto-response may have nothing to do with the account holder. The section below called spammers <---hyperlink here please has some useful tips
How to recognise an auto-response:
- The message will arrive almost as soon as a post has been made - they can even arrive shortly after sending a special notice or an admin to the group!
- They usually don't mention the item offered by name – they may say something like ‘I’d like to have that’
What to do about auto-responses:
- Encourage members not to give their items to the first person to respond (see Fair Offer Policy <---hyperlink here)
- Encourage members to only give items to posts that mention the item in their initial response, or show other signs that someone has read the post.
- If the auto-response is offering a service or advertising a product, search the membership list for the email address or similar.
- Set any member who seems to be auto-responding to moderation and 'no emails.'
- Contact the member and inform them that using Freegle to advertise is not allowed.
- Issue a warning.
- Inform other Freegle group mods by sending a message to your regional mods group.
- Send this Admin:Autoresponders
Back to Specific Circumstances
