Trouble unsubscribing

Occasionally you get a member who is having trouble unsubsribing, by the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. They'll probably be on individual messages and be completly swamped with posts. They almost certianly won't grasp that unsubsribing from a yahoo group is an automated process that doesn't in any way require imput from the moderators.

NB: It can take up to three days for yahoo group posts to stop arriving but usually its pretty instant

http://help.yahoo.com/l/us/yahoo/groups/original/members/manage/manage-26.html

Some reasons a member may be having trouble unsubsribing and the solutions:

arghhhh! i think i need a flow chart here

• They really can't figure out how to do it (yahoo isn't the most intuitive interface)

• They've set up two accounts with the same email address and only unscribed from one

In these cases, when you do a search you can see them on your membership list

• It's a yahoo glitch (suprisingly common actually)

• they've managed to unsubscribe from your Freegle group but are still subscribed to others

• they've subscribed with an email address other than the one they're emailing you with