Trouble unsubscribing

Occasionally you get a member who is having trouble unsubsribing, by the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. They'll probably be on individual messages and be completly swamped with posts. They almost certianly won't grasp that unsubsribing from a yahoo group is an automated process that doesn't in any way require imput from the moderators.

NB: first of all, it can take yahoo up to

Some reasons a member may be having trouble unsubsribing:

• They really can't figure out how to do it (yahoo isn't a very intuitive interface)

• They've set up two accounts with the same email address and only unscribed from one

• They've joined lots of groups and forgotton which ones

• It's a yahoo glitch (suprisingly common actually)

If a member is having a job unsubbing you need to work out if its them or yahoo, this is how you do it:

• First of all search your members list for them if they're still there you can simply remove them -sorted.

• If they're not there this might be because they've managed to unsubscribe from your group but still subscribed to others or it might be because