Trouble unsubscribing
Occasionally you get a member who is having trouble unsubscribing. By the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. Be sympathetic.
Some reasons a member may be having trouble unsubscribing (and some solutions)
- They just really can't figure out how to do it
- They've set up two accounts and have only unsubscribed from one
- They've unsubscribed from offer and wanted posts, but not other notifications
The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you do search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe|instructions on how to do it.
To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.
A member can click on emails sent from your group to them, but this will just stop them receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people to accidentally unsubscribe them).
Erasing all personal information
Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/unsubscribe (They can also access this page by clicking on Terms or Privacy in the bottom left menu options - the link is at the bottom of these pages)
This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether.
Nothing works?
Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.
