Trouble unsubscribing: Difference between revisions
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Occasionally you get a member who is having trouble unsubsribing, by the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. They'll probably be on individual messages and be completly swamped with posts. They almost certianly won't grasp that unsubsribing from a yahoo group is an automated process that doesn't in any way require imput from the moderators. | Occasionally you get a member who is having trouble unsubsribing, by the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. They'll probably be on individual messages and be completly swamped with posts. They almost certianly won't grasp that unsubsribing from a yahoo group is an automated process that doesn't in any way require imput from the moderators. | ||
NB: | NB: It can take up to three days for yahoo group posts to stop arriving but usually its pretty instant | ||
http://help.yahoo.com/l/us/yahoo/groups/original/members/manage/manage-26.html | |||
Some reasons a member may be having trouble unsubsribing and the solutions: | |||
arghhhh! i think i need a flow chart here | |||
*They' | *They really can't figure out how to do it (yahoo isn't the most intuitive interface) | ||
* | *They've set up two accounts with the same email address and only unscribed from one | ||
In these cases, when you do a search you can see them on your membership list | |||
* It's a yahoo glitch (suprisingly common actually) | |||
* | * they've managed to unsubscribe from ''your'' Freegle group but are still subscribed to others | ||
* | * they've subscribed with an email address other than the one they're emailing you with | ||
Revision as of 23:14, 11 March 2010
Occasionally you get a member who is having trouble unsubsribing, by the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. They'll probably be on individual messages and be completly swamped with posts. They almost certianly won't grasp that unsubsribing from a yahoo group is an automated process that doesn't in any way require imput from the moderators.
NB: It can take up to three days for yahoo group posts to stop arriving but usually its pretty instant
http://help.yahoo.com/l/us/yahoo/groups/original/members/manage/manage-26.html
Some reasons a member may be having trouble unsubsribing and the solutions:
arghhhh! i think i need a flow chart here
- They really can't figure out how to do it (yahoo isn't the most intuitive interface)
- They've set up two accounts with the same email address and only unscribed from one
In these cases, when you do a search you can see them on your membership list
- It's a yahoo glitch (suprisingly common actually)
- they've managed to unsubscribe from your Freegle group but are still subscribed to others
- they've subscribed with an email address other than the one they're emailing you with
