No-shows or time-wasters: Difference between revisions
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A no-show is when someone arranges to pick up an item from another Freegle member and then doesn't turn up at the agreed time to collect it | A no-show is when someone arranges to pick up an item from another Freegle member and then doesn't turn up at the agreed time to collect it - though sometimes this happens in reverse, with a member showing up to collect something and being left waiting. No-shows and time-wasters are probably the most frustrating aspect of Freegle (and quite possibly of life in general). Members who have waited in to give something away, which is often taking up room in their home, find this very annoying. It's also frustrating when someone responds to a post and then doesn't follow through, leaving the member wondering how long to wait before moving on to the next person on their list. | ||
==Tips for mods and members on dealing with no-shows== | |||
*Send an admin to the community about no-shows. This often makes the person who complained feel better - you've shown that you listened - and it's a good general reminder of the importance of turning up and following through. [[Sample Admin: No-shows]] | |||
*Phone contact often makes all the difference - actually speaking to someone makes them seem more human, and less like someone you might want to mess around. | |||
*Some members ask people to ring and confirm a few hours before they turn up - this also helps the collector remember their appointment. | |||
*When a member offers an item to someone, encourage them to give a deadline by which the other person should reply, or they'll move on to the next person who asked. This avoids members being left in limbo waiting for a reply, or feeling guilty about moving on. | |||
*Encourage members not to agree to arrangements that will inconvenience them - don't agree to have someone come round if you need to go out straight afterwards, don't agree to meet at the station unless it feels safer that way, and if someone's collecting from your workplace, arrange a time you'll be there anyway. | |||
*If you get a member complaint about a no-show, you might want to email the other person and ask what happened - there's often a good reason, for example they've accidentally deleted the contact details. But there's also a risk you'll get drawn into an argument about rights and wrongs that you can't really help resolve. | |||
Back to [[Specific Circumstances]] or [[Specific Problems]] | |||
[[Category:Difficult Situations & Problems]] | |||
Latest revision as of 12:00, 17 July 2026
A no-show is when someone arranges to pick up an item from another Freegle member and then doesn't turn up at the agreed time to collect it - though sometimes this happens in reverse, with a member showing up to collect something and being left waiting. No-shows and time-wasters are probably the most frustrating aspect of Freegle (and quite possibly of life in general). Members who have waited in to give something away, which is often taking up room in their home, find this very annoying. It's also frustrating when someone responds to a post and then doesn't follow through, leaving the member wondering how long to wait before moving on to the next person on their list.
Tips for mods and members on dealing with no-shows
- Send an admin to the community about no-shows. This often makes the person who complained feel better - you've shown that you listened - and it's a good general reminder of the importance of turning up and following through. Sample Admin: No-shows
- Phone contact often makes all the difference - actually speaking to someone makes them seem more human, and less like someone you might want to mess around.
- Some members ask people to ring and confirm a few hours before they turn up - this also helps the collector remember their appointment.
- When a member offers an item to someone, encourage them to give a deadline by which the other person should reply, or they'll move on to the next person who asked. This avoids members being left in limbo waiting for a reply, or feeling guilty about moving on.
- Encourage members not to agree to arrangements that will inconvenience them - don't agree to have someone come round if you need to go out straight afterwards, don't agree to meet at the station unless it feels safer that way, and if someone's collecting from your workplace, arrange a time you'll be there anyway.
- If you get a member complaint about a no-show, you might want to email the other person and ask what happened - there's often a good reason, for example they've accidentally deleted the contact details. But there's also a risk you'll get drawn into an argument about rights and wrongs that you can't really help resolve.
Back to Specific Circumstances or Specific Problems
