Contact Details: Difference between revisions

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The following addresses have been set up for both contact from inside and outside of the Freegle organisation.  All volunteers manning mailboxes for Freegle centrally follow [[Freegle Mailbox Guidelines]].
The following are a selection of addresses have been set up for contact from inside and outside of Freegle.  All volunteers manning mailboxes for Freegle centrally follow [[Freegle Mailbox Guidelines]].


If you are a member of the public or the media, we hope one of the addresses below fits your enquiry. Or are you a Freegle volunteer that needs help with something? Please email us at one of the addresses below with your questions.


== External/Internal Contact Addresses  ==
== External/Internal Contact Addresses  ==


*[mailto:info@ilovefreegle.org info@ilovefreegle.org] is the contact point for general queries about Freegle. [[Mailbox remit|Please see here to see the remit for the Mailbox Team]]
*[mailto:info@ilovefreegle.org info@ilovefreegle.org] is the contact point for general queries about Freegle.
*[mailto:support@ilovefreegle.org support@ilovefreegle.org] is the contact point for more technical queries relating to the way groups run on Freegle Direct, Yahoo, Snaply, Trashnothing etc.
*[mailto:support@ilovefreegle.org support@ilovefreegle.org] is the contact point for more technical queries relating to the way communities run on Freegle Direct, Freegle app, Trashnothing etc.
*[mailto:media@ilovefreegle.org media@ilovefreegle.org] is an address for national media queries.  
*[mailto:media@ilovefreegle.org media@ilovefreegle.org] is an address for national media queries.  
*[mailto:stories@ilovefreegle.org stories@ilovefreegle.org]is the where members and volunteers can send stories for publication on our website.
*[mailto:directors@ilovefreegle.org directors@ilovefreegle.org] is the contact point for the [[Freegle Board]].
*[mailto:newgroups@ilovefreegle.org newgroups@ilovefreegle.org] the mailbox of the Group Affiliation Team (GAT) and is where you apply to start a new Freegle group or move an existing re-use group over to Freegle.  
*[mailto:newgroups@ilovefreegle.org newgroups@ilovefreegle.org] the mailbox of the New Groups Team (NGT), and is where you apply to start a new Freegle community or move an existing re-use community over to Freegle.  
*[mailto:webmaster@ilovefregle.org webmaster@ilovefreegle.org] is for technical problems with the [http://ilovefreegle.org website] (which are directed in the first instance to info@ilovefreegle.org)
*[mailto:webmaster@ilovefregle.org webmaster@ilovefreegle.org] is for technical problems with the [http://ilovefreegle.org website] (which are directed in the first instance to info@ilovefreegle.org)
*[mailto:freespout@ilovefreegle.org freespout@ilovefreegle.org] is for contacting the team that produces the regular Freespout newsletter.
*Community volunteer email addresses are in the format Groupname-volunteers@groups.ilovefreegle.org - the 'groupname' part of the address needs to be exactly as your community is titled (including any underscores, hyphens or spaces)


== Internal Contact Addresses  ==
== Internal Contact Addresses  ==


Several Freegle teams and addresses have been set up to help Freegle moderators with various matters.  
Several Freegle teams and addresses have been set up to help Freegle volunteers with various matters.  


*[mailto:reps@ilovefreegle.org reps@ilovefreegle.org] is the contact point for the [[Freegle Representative Group]].
*[mailto:directors@ilovefreegle.org directors@ilovefreegle.org] is the contact point for the [[Freegle Board]].
*[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]Help, support and holiday cover by the Mentor Team.
*[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]Help, support and holiday cover by the Mentor Team.
*[mailto:ombudsman@ilovefreegle.org ombudsman@ilovefreegle.org] to contact our Ombudsman.
*[mailto:ombudsman@ilovefreegle.org ombudsman@ilovefreegle.org] to contact our Ombudsman.
*[mailto:returning_officer@ilovefreegle.org returning_officer@ilovefreegle.org] to contact our Returning Officer about polls and elections.
*[mailto:returningofficer@ilovefreegle.org returningofficer@ilovefreegle.org] to contact our Returning Officer about polls and elections.
*[mailto:grouplaunchcoordinator@ilovefreegle.org grouplaunchcoordinator@ilovefreegle.org] for group launches - after they have been approved by GAT.
*[mailto:grouplaunchcoordinator@ilovefreegle.org grouplaunchcoordinator@ilovefreegle.org] for new Freegle community launches  
*[mailto:geeks@ilovefreegle.org geeks@ilovefreegle.org]for specific information on Freegle IT matters.
*[mailto:geeks@ilovefreegle.org geeks@ilovefreegle.org]for specific information on Freegle IT matters.
*[mailto:graphics@ilovefreegle.org graphics@ilovefreegle.org] can help you get custom graphics for your group.
*[mailto:volunteer-support@ilovefreegle.org volunteer-support@ilovefreegle.org] is the address for the Mods who deal with Freegle UK Central and Freegle Rock Cafe
*[mailto:photos@ilovefreegle.org photos@ilovefreegle.org] for submission of photos for our website.
*[mailto:board@ilovefreegle.org board@ilovefreegle.org] is the contact address for accessing and finding information about Freegle's insurance policy cover
*[mailto:maps@ilovefreegle.org maps@ilovefreegle.org] manages Freegle maps and liaises with [http://recyclinggroupfinder.com recyclinggroupfinder] to keep their maps up to date; if your details are wrong, report them here.
*[mailto:media@ilovefreegle.org media@ilovefreegle.org] is the contact address for our Head of Media if you have any questions or information to share about promoting Freegle
*[mailto:shortlinks@ilovefreegle.org shortlinks@ilovefreegle.org] helps you get a http://freegle.in/Wherever address and manages http://freegle.it/Addresses.
 
*[mailto:proofreading@ilovefreegle.org  proofreading@ilovefreegle.org]] for any documents or literature you would like checked.
 
*[mailto:centralmods@ilovefreegle.org centralmods@ilovefreegle.org] is the Central Mods address.
These national working groups can also be used to ask for help or advice:
*[mailto:FreegleRockCafe-owner@yahoogroups.com FreegleRockCafe-owner@yahoogroups.com] is the Freegle Rock Café Mods address.
*[mailto:insurance@ilovefreegle.org insurance@ilovefreegle.org] is the contact address for accessing and finding information about Freegle's insurance policy cover


These working groups can also be used to ask for help or advice
*Development Group for questions or suggested changes on running a community or the national organisation. https://discourse.ilovefreegle.org/c/development/
*Funding Group for ideas and support on raising funding for locally or nationally.https://discourse.ilovefreegle.org/c/funding/
*Tech Group for interested non techies, tech policy and some Geek discussion. https://discourse.ilovefreegle.org/c/tech/


*http://freegle.in/Development for questions or suggested changes on running a group or the national organisation.
*http://freegle.in/Funding for ideas and support on raising funding for groups or nationally.
*http://freegle.in/Tech Help for non techies, tech policy and some Geek discussion.


*If you wish to volunteer to do any specific piece of work or want to know what you could do, please don't hesitate to email [mailto:volunteers@ilovefreegle.org volunteers@ilovefreegle.org].  It will be great to hear from you!
*If you wish to volunteer to do any specific piece of work or want to know what you could do, please don't hesitate to email [mailto:volunteers@ilovefreegle.org volunteers@ilovefreegle.org].  Or have a look at https://discourse.ilovefreegle.org/c/volunteering/ and see if there are any tasks needing doing, or offer help generally.  It will be great to hear from you!




Latest revision as of 06:04, 7 September 2024

The following are a selection of addresses have been set up for contact from inside and outside of Freegle. All volunteers manning mailboxes for Freegle centrally follow Freegle Mailbox Guidelines.


External/Internal Contact Addresses

  • info@ilovefreegle.org is the contact point for general queries about Freegle.
  • support@ilovefreegle.org is the contact point for more technical queries relating to the way communities run on Freegle Direct, Freegle app, Trashnothing etc.
  • media@ilovefreegle.org is an address for national media queries.
  • directors@ilovefreegle.org is the contact point for the Freegle Board.
  • newgroups@ilovefreegle.org the mailbox of the New Groups Team (NGT), and is where you apply to start a new Freegle community or move an existing re-use community over to Freegle.
  • webmaster@ilovefreegle.org is for technical problems with the website (which are directed in the first instance to info@ilovefreegle.org)
  • Community volunteer email addresses are in the format Groupname-volunteers@groups.ilovefreegle.org - the 'groupname' part of the address needs to be exactly as your community is titled (including any underscores, hyphens or spaces)

Internal Contact Addresses

Several Freegle teams and addresses have been set up to help Freegle volunteers with various matters.


These national working groups can also be used to ask for help or advice:





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