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The following addresses have been set up for both contact from inside and outside of the Freegle organisation.  
A number of email addresses exist for contacting Freegle, both from outside and from within the organisation. All volunteers and contractors who look after these mailboxes are required to follow the [[Freegle Mailbox Guidelines]].


If you are a member of the public or the media, we hope one of the addresses below fits your enquiry. Or are you a Freegle volunteer that needs help with something? Please email us at one of the addresses below with your questions.
== External and internal contact addresses ==


== External/Internal Contact Addresses  ==
*[mailto:info@ilovefreegle.org info@ilovefreegle.org] - general queries about Freegle.
*[mailto:support@ilovefreegle.org support@ilovefreegle.org] - technical queries about how communities run on Freegle Direct, the Freegle app, Trashnothing and so on.
*[mailto:media@ilovefreegle.org media@ilovefreegle.org] - national media queries.
*[mailto:directors@ilovefreegle.org directors@ilovefreegle.org] - contact point for the [[Freegle Board]].
*[mailto:newgroups@ilovefreegle.org newgroups@ilovefreegle.org] - mailbox of the New Groups Team (NGT); use this to apply to start a new Freegle community, or to move an existing reuse community over to Freegle.
*[mailto:webmaster@ilovefregle.org webmaster@ilovefreegle.org] - technical problems with the [http://ilovefreegle.org website] (in the first instance these are directed to info@ilovefreegle.org).
*[mailto:partnerships@ilovefreegle.org partnerships@ilovefreegle.org] - contact address for the Partnerships Team.
*Community volunteer email addresses follow the format Groupname-volunteers@groups.ilovefreegle.org - the 'groupname' part must match your community's title exactly, including any underscores, hyphens or spaces.


*[mailto:info@iLoveFreegle.org info@iLoveFreegle.org] is the contact point for general queries about Freegle. [[Mailbox remit|Please see here to see the remit for the Mailbox Team]]
== Internal contact addresses ==
*[mailto:media@iLoveFreegle.org media@iLoveFreegle.org] is an address for national media queries.
*[mailto:publicity@iLoveFreegle.org publicity@iLoveFreegle.org] is also an address for national media enquiries.
*[mailto:newgroups@iLoveFreegle.org newgroups@iLoveFreegle.org] the mailbox of the Group Affiliation Team (GAT) and is where you apply to start a new Freegle group or move an existing re-use group over to Freegle.
*[mailto:webmaster@iLoveFregle.org webmaster@iLoveFreegle.org] is for technical problems with the [http://ilovefreegle.org website].
*[mailto:freespout@ilovefreegle.org freespout@ilovefreegle.org] is for contacting the team that produces the regular Freespout newsletter.


== Internal Contact Addresses  ==
Several Freegle teams and addresses exist to help volunteers with specific matters. You'll find these on the Teams tab of ModTools; here are some of them:


Several Freegle teams and addresses have been set up to help Freegle moderators with various matters.  
*[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org] - help, support and holiday cover from the Mentor Team.
*[mailto:ombudsman@ilovefreegle.org ombudsman@ilovefreegle.org] - to contact our Ombudsman.
*[mailto:returningofficer@ilovefreegle.org returningofficer@ilovefreegle.org] - to contact our Returning Officer about polls and elections.
*[mailto:grouplaunchcoordinator@ilovefreegle.org grouplaunchcoordinator@ilovefreegle.org] - for new Freegle community launches.
*[mailto:geeks@ilovefreegle.org geeks@ilovefreegle.org] - for specific Freegle IT matters.
*[mailto:volunteer-support@ilovefreegle.org volunteer-support@ilovefreegle.org] - address for the moderators who deal with Freegle UK Central and Freegle Rock Cafe.
*[mailto:board@ilovefreegle.org board@ilovefreegle.org] - contact address for accessing information about Freegle's insurance policy cover.
*[mailto:media@ilovefreegle.org media@ilovefreegle.org] - contact address for our Head of Media, for questions or information about promoting Freegle.


*[mailto:reps@iLoveFreegle.org reps@iLoveFreegle.org] is the contact point for the [[Freegle Representative Group]].
These national working groups can also be used to ask for help or advice:
*[mailto:ombudsman@ilovefreegle.org ombudsman@ilovefreegle.org] to contact our Ombudsman.
*[mailto:returning_officer@ilovefreegle.org returning_officer@ilovefreegle.org] to contact our Returning Officer about about polls and elections.
*[mailto:grouplaunchcoordinator@iLoveFreegle.org grouplaunchcoordinator@iLoveFreegle.org] for group launches - after they have been approved by GAT.
*[mailto:graphics@iLoveFreegle.org graphics@iLoveFreegle.org] can help you get custom graphics for your group.
*[mailto:photos@ilovefreegle.org photos@ilovefreegle.org] for submission of photos for our website.
*[mailto:maps@iLoveFreegle.org maps@iLoveFreegle.org] manages Freegle maps and liaises with [http://recyclinggroupfinder.com recyclinggroupfinder] to keep their maps up to date; if your details are wrong, report them here.
*[mailto:shortlinks@iLoveFreegle.org shortlinks@iLoveFreegle.org] helps you get a http://freegle.in/Wherever address and manages http://freegle.it/Addresses.
*[mailto:proofreading@ilovefreegle.org  proofreading@ilovefreegle.org]] for any documents or literature you would like checked.
*[mailto:docs@iLoveFreegle.org docs@iLoveFreegle.org] acts as our [[Google Document Manager]].
*[mailto:centralmods@ilovefreegle.org centralmods@ilovefreegle.org] is the Central Mods address.
*[mailto:FreegleRockCafe-owner@yahoogroups.com FreegleRockCafe-owner@yahoogroups.com] is the Freegle Rock Café Mods address.
*[mailto:insurance@ilovefreegle.org insurance@ilovefreegle.org] is the contact address for accessing and finding information about Freegle's insurance policy cover


These working groups can also be used to ask for help or advice
*Development Group - for questions or suggested changes on running a community or the national organisation: https://discourse.ilovefreegle.org/c/development/
*Funding Group - for ideas and support on raising funding, locally or nationally: https://discourse.ilovefreegle.org/c/funding/
*Tech Group - for interested non-techies, tech policy and some geek discussion: https://discourse.ilovefreegle.org/c/tech/


*http://freegle.in/growth - Ways and tips to increase growth in membership and use of groups.
If you'd like to volunteer for a specific piece of work, or want to know what you could do, email [mailto:volunteers@ilovefreegle.org volunteers@ilovefreegle.org]. Or look at https://discourse.ilovefreegle.org/c/volunteering/ to see if there are tasks needing doing, or to offer help generally. It's great to hear from you!
*http://freegle.in/media - Sharing tips and discussion on media policy
*http://uk.groups.yahoo.com/group/Freegle-Structure Discussing and agreeing Freegle policy**
*http://freegle.in/tech Help for non techies, tech policy and some Geek discussion.


*If you wish to volunteer to do any specific piece of work or want to know what you could do, please don't hesitate to email [mailto:volunteers@ilovefreegle.org volunteers@ilovefreegle.org].  It will be great to hear from you!
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Latest revision as of 12:00, 17 July 2026

A number of email addresses exist for contacting Freegle, both from outside and from within the organisation. All volunteers and contractors who look after these mailboxes are required to follow the Freegle Mailbox Guidelines.

External and internal contact addresses

Internal contact addresses

Several Freegle teams and addresses exist to help volunteers with specific matters. You'll find these on the Teams tab of ModTools; here are some of them:

These national working groups can also be used to ask for help or advice:

If you'd like to volunteer for a specific piece of work, or want to know what you could do, email volunteers@ilovefreegle.org. Or look at https://discourse.ilovefreegle.org/c/volunteering/ to see if there are tasks needing doing, or to offer help generally. It's great to hear from you!


Back to The Freegle Organisation

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