View source for Members, Discourse & App

<div style="font-size:.88em;color:#777;margin-bottom:10px">[[Main Page|Freegle Volunteer Wiki]] &rsaquo; 👥 '''Members, Discourse & App'''</div>
This section covers the tools volunteers use to reach and support members, and to talk to each other. It brings together Freegle Direct - the website and app members use to post, chat and manage their account - and Discourse, the forum where volunteers discuss things nationally. There's also guidance on data protection, terms of use and handling awkward emails like spam complaints and failed unsubscribes.

'''Start here:''' '''[[Freegle Direct]]''' is the overview of the member-facing website and app, and '''[[Discourse]]''' is the overview of the volunteer discussion forum.

== Freegle Direct: the website and app for members ==
* '''[[Freegle Direct]]''' - an overview of the Freegle Direct website for members, with links to its main features like ChitChat and post deadlines.
* '''[[Freegle Direct Categories]]''' - how posts get categorised, illustrated with a year's worth of real category stats from one community.
* '''[[Freegle Direct Events]]''' - how members can post their own local events, and how moderators review them before they go live.
* '''[[Freegle Direct Photos]]''' - the rules behind photos on posts and chats: display order, minimum size and acceptable aspect ratio.
* '''[[Promise button]]''' - how members promise an item to a specific replier, and what happens on-site once they do.
* '''[[Member Ratings]]''' - how the thumbs up/down rating system works after a transaction, and why each member can only rate once.
* '''[[Sign in with Apple]]''' - why iOS apps must offer Sign in with Apple, and what that means for members who use it.

== Rules, data and awkward emails ==
* '''[[Terms for Freegle Users]]''' - the plain-English Terms of Use members agree to when using Freegle Direct.
* '''[[Data Use & Protection]]''' - what personal data Freegle holds, where it's kept, and how it's processed and protected.
* '''[[Spam]]''' - what to say when a member accuses Freegle of sending spam, and the terms they agreed to on sign-up.
* '''[[AOL complaint]]''' - why support@ gets a flood of AOL "abuse report" forwards, and why they're not something to worry about.
* '''[[Trouble unsubscribing]]''' - how to help a member who can't unsubscribe, including the most common causes and fixes.
* '''[[Publicity tools]]''' - the technical publicity tools available to volunteers: QR codes, shortlinks and live post listings.

== Discourse: the volunteer forum ==
* '''[[Discourse]]''' - an overview of Discourse, Freegle's volunteer-only discussion forum, with links to every how-to below.
* '''[[Discourse signing in]]''' - who can use Discourse, and how to sort out login problems using your ModTools account.
* '''[[Discourse usage]]''' - how to use Discourse across laptop, phone browser, app or email, and choosing which groups to follow.
* '''[[Discourse creating posts]]''' - how to start a new topic or reply, including formatting, mentions and previewing your post.
* '''[[Discourse menus, preferences and notifications]]''' - what the menu icons do, and how to set your email and notification preferences.
* '''[[Discourse using email]]''' - how to read and post to Discourse entirely by email, without visiting the site.
* '''[[Discourse app]]''' - how to install and set up the Discourse app on Android and iOS to get notifications on your phone.
* '''[[Discourse moderation and privacy]]''' - how moderation works on Discourse, who the Staff and Announcers are, and what stays private.
* '''[[Discourse technicalities]]''' - background on the Discourse software itself: who runs it, hosting costs and how updates are handled.
* '''[[Discourse Support Team Remit]]''' - the remit of the Discourse Support Team (formerly Central Mods), who keep the forums running smoothly.

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<div style="color:#777;font-size:.9em">Prefer to browse? Every page here is also listed A-Z in the [[:Category:Members, Discourse & App|Members, Discourse & App index]]. Back to the [[Main Page|home page]].</div>

[[Category:Freegle Wiki]]