View source for Be nice

[[Category:Sample Admins]]
Below is a selection of admins that have been pillaged (with permission) from various Freegle communities that all basically contain the same message. You are welcome to use them in their entirety or otherwise.

= Be Nice =

We've found that the vast majority of members are very nice folk, who are
naturally courteous and polite, so this probably won't apply to most of you, as
you'll do it anyway, thank you (but please read it anyway). However, there are
a minority of members who don't seem to have grasped the message that you get a
much better reaction from other members if you're nice to them.

For those to whom being nice doesn't come naturally, here are some guidelines:

1) Don't demand, beg, or exaggerate the situation in your posts or replies.
Keep it simple, polite and factual.

2) Reply ONCE to posts. Many items are very popular, and it's totally
unreasonable to expect personal replies to every message, especially if the
original post was an offer. This isn't the offerer being rude, but practical.
If you've had 20-30 replies, it just takes too much time to send individual
emails. It's actually a recommendation that the taken message be used to
thank all those who responded, rather than attempt individual emails.

3) Communicate effectively. If you're collecting or delivering, make sure that
you have enough information to actually find the address. Make sure that you
can contact the other person if some problem arises - there's nothing more
frustrating than a 'no-show'. A call to say you'll be a bit late or would like
to rearrange is the minimum courtesy you should be extending.

4) Don't ask for something on the off chance you might get it. If you can use
it, good, but one of the annoyances of Freegle is members asking needlessly
for items they don't really want (as they often change their minds, and, rudely,
then don't collect).

5) Use the fair offer policy. This gives members with limited web access time
to reply. It's sad when somebody with a real need doesn't even see an offer
before it's been taken, precisely because they don't have the same access to the
web as more fortunate members.

6) Most of all (and it shouldn't need to be said) don't be rude, abusive,
annoying or demanding towards other members. Anything which would be considered
flaming in a discussion forum is definitely out, and should be reported to the
moderators at the owner address.

Thanks for reading this, and for keeping our community such a nice place.

[MODERATOR NAMES]

$groupname volunteers

Please send any responses to xxxxx

=It costs nowt to be nice!=

All items on this community are gifts - donated for free and without strings. In
return, we feel that the members who offer these things are entitled to at least one thing - a little common courtesy.

Please give the following some thought, (it may also improve your chances of
success).

1. Be polite and don't forget to say 'please'!

2. A coherent sentence helps – Don't just say 'I need it', 'I'll take
it off your hands' or 'I'll have it' etc.

3. Don't use 'txt spk' because it just annoys some of our members, which
means that you have little chance of success!

4. It's very annoying to be bombarded with emails, one is enough. After a day
or so (if no 'Taken' has been posted) send another. If you still get no reply –
Let It Go !

5. When you arrange a collection, be prompt.

6. Keep appointments - `No Shows' are not acceptable.

7. You must declare your intention of re-selling any item(s) that you receive
from our members.

And finally, when you receive an item please consider sending a thankyou email
directly to the member who gave it.


Thank You.

$groupname Volunteer Team

= Keep it nice folks =

In response to a recent complaint, I would like to remind you to be nice to each other.

We are all collectively doing something pretty good here, and I like
to think of Freegle as sort of removed from the general dog
eat dog frenzy that goes down on the rest of this planet most of the
time (rather optimistic and deluded of me I know).

Freegle is about saving stuff from landfill, whilst infecting the
community at large with a general sense of altruism...

So please, leave any emotional baggage at the door, and if your not
actually a very nice person, just humour me, and pretend.

I am now going to clamber down from the moral higher ground and get
down to the nitty gritty, if you have any issues or complaints please
report them to us -the mods team and *please* refrain from sending abusive
or rude emails to other members.

We can be reached at xxxxxx

If you would like to enter into a dialogue with everybody about
this, do not respond on this list but instead you could post on Chitchat.

Thanks everyone

$myname
on behalf of the $groupname volunteer team

---

=ADMIN: Please read=

Dear members,

Sorry to invade your inbox but we have had a couple of reports about members not
following the "be nice" rule on $groupname.

Please only respond to Wanteds if you have the item that is being sought and to
Offers if you genuinely would like to have the item and can collect it.

Please do not respond with comments or critical remarks.

If anyone believes that there is a post that is inappropriate, please advise the
moderators rather than sending anything critical to the member concerned.

Thanks very much

$groupname volunteers

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