View source for Support Tools

Support Tools is an option on [[ModTools]] which provides key role holders more detailed information than is available to local moderators.


[[File:Screenshot 2024-10-31 115421 - support tools screen.png]]


Those with this access can:

* Find a Freegle user from across the system, on any community, to see their account details etc, including
** whether they are micromoderating or not
** details of any gift aid consent or donations they have given
** their likely location
** recent log in methods
** other known email addresses they use for the account and a facility to add an email address
** the facility to add a new password for the account
** membership details of the communities they have joined
** history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them
** have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers)
** a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account

* Find a Freegle community and see 
** the home page
** email addresses for the community
** when affiliation was last confirmed
** mapping details
** who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system

* Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.

* List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc.

* Contact group - a message form that can send an email/message through Modtools to group volunteer addresses

* Add group - used by the New Groups Team to add new teams to the system

* Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.

 




Links:
*[[ModTools]]
*[[Support Tools Procedure]]

 

[[category:ModTools]]