Admin Feedback System

This is an Admin message you can use to send to your members about the new Feedback System

Subjection: Transaction rating system

Some of you may have noticed that we now have a system for rating transactions. When a member posts a Taken or Received message they will be asked if they want to rate the transaction. This system is hoping to address some of the problems members have with 'no shows'. It is unfortunate that the very few bad experiences do seem to outweigh all the good ones sometimes.

All members start on two stars. You can rate them up or down. You can only rate the same member once.

A members rating does not change unless they have three clear ratings, whether good or bad. Members cannot leave comments and other members cannot see who has rated them.

If you rate the transaction before the item has been collected or received, you can go back later and change the rating.

Members who end up with a bad rating may not be bad members. They may have a 'bouncing' email address, they might have unreliable internet access, they may not be giving out clear descriptions of items, or they could be woolly in the collection arrangements they make.

We hope these members will get in touch with the moderators in order to improve their rating.

You will receive links in your reminder emails or you can log in at http://freegle.in/feedback to leave your rating.

Warm regards

xxxxxx Moderating Team

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