https://wiki.ilovefreegle.org/index.php?title=AOL_complaint&feed=atom&action=historyAOL complaint - Revision history2024-03-28T16:48:26ZRevision history for this page on the wikiMediaWiki 1.39.6https://wiki.ilovefreegle.org/index.php?title=AOL_complaint&diff=52455&oldid=prevJacky: /* Current Process */2021-09-04T17:34:14Z<p><span dir="auto"><span class="autocomment">Current Process</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 17:34, 4 September 2021</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Most of these came from people who only reported a few times and these where ignored.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Most of these came from people who only reported a few times and these where ignored.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>In a few case where a larger number of messages was received (currently 25) the member is removed from all <del style="font-weight: bold; text-decoration: none;">groups</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>In a few case where a larger number of messages was received (currently 25) the member is removed from all <ins style="font-weight: bold; text-decoration: none;">communities</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Their membership remains on record and they are not banned so they can rejoin any <del style="font-weight: bold; text-decoration: none;">group</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Their membership remains on record and they are not banned so they can rejoin any <ins style="font-weight: bold; text-decoration: none;">community</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Regrettably due to a computer crash I do not have an exact record of members removed from <del style="font-weight: bold; text-decoration: none;">groups </del>before April 2018.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Regrettably due to a computer crash I do not have an exact record of members removed from <ins style="font-weight: bold; text-decoration: none;">communities </ins>before April 2018.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>However a rough guess is that it is about 75 members none of which has every complained to support.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>However a rough guess is that it is about 75 members none of which has every complained to support.</div></td></tr>
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</table>Jackyhttps://wiki.ilovefreegle.org/index.php?title=AOL_complaint&diff=48250&oldid=prevJacky: /* "complaint" emails from AOLl= */2018-05-14T06:38:30Z<p><span dir="auto"><span class="autocomment">"complaint" emails from AOLl=</span></span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 06:38, 14 May 2018</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>="complaint" emails from <del style="font-weight: bold; text-decoration: none;">AOLl</del>==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">=</ins>="complaint" emails from <ins style="font-weight: bold; text-decoration: none;">AOL</ins>==</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new subject "Email Feedback Report for IP 5.28.62.25".</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new subject "Email Feedback Report for IP 5.28.62.25".</div></td></tr>
</table>Jackyhttps://wiki.ilovefreegle.org/index.php?title=AOL_complaint&diff=48127&oldid=prevChristian: Created page with "="complaint" emails from AOLl== The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new..."2018-04-24T20:34:59Z<p>Created page with "="complaint" emails from AOLl== The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new..."</p>
<p><b>New page</b></p><div>="complaint" emails from AOLl==<br />
<br />
The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new subject "Email Feedback Report for IP 5.28.62.25".<br />
<br />
Regrettably AOL do not provide any information as to why an email was forwarded as an "abuse report".<br />
<br />
The assumption of the Freegle Support team is that for some reason the email(s) will have ended up in the members "junk" folder.<br />
<br />
This could be because the member marked the email as "junk" but it is more likely that it was done by some set of rules which will be a combination of general rules and specific rules for that AOL address.<br />
<br />
The disadvantages of these emails ending up in the trash folder include:<br />
<br />
*the member being unable to find Freegle emails<br />
*the member thinks that Freegle emails are spam<br />
*AOL applying the "junk rule" to other members<br />
*AOL even cutting off all Freegle emails altogether<br />
<br />
== Past ==<br />
In the past a complex process was tried which included contacting Members and Moderators.<br />
<br />
See: [[Hotmail_complaint]]<br />
<br />
== Current Process==<br />
<br />
All these emails are automatically scanned and in the attempt to retrieve the AOL member complaining.<br />
<br />
To date 29513 AOL emails have been processed. In 29289 a complaining members emails address could be found.<br />
<br />
Most of these came from people who only reported a few times and these where ignored.<br />
<br />
In a few case where a larger number of messages was received (currently 25) the member is removed from all groups.<br />
<br />
Their membership remains on record and they are not banned so they can rejoin any group.<br />
<br />
Regrettably due to a computer crash I do not have an exact record of members removed from groups before April 2018.<br />
<br />
However a rough guess is that it is about 75 members none of which has every complained to support.<br />
<br />
[[category:Freegle Direct]]</div>Christian