Unsubscribe: help a member to leave - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	There are several ways for members to leave Freegle entirely, listed at the bottom of this page. You'll never hear from the ones ~~that~~ succeed, only the ones who fail.		There are several ways for members to leave Freegle entirely, listed at the bottom of this page. You'll never hear from the ones who succeed - only the ones who fail.

	* Some can’t find the way out, or make it work;
	* or they leave a group but remain a Freegle member;
	* or they switch off certain notifications but stay on the group.

	So you may ~~receive~~ messages saying		*Some can't find the way out, or can't make it work
	* I have tried to leave over and over but ….		*or they leave a community but remain a Freegle member
	* You are not complying with GDPR regulations and …		*or they switch off certain notifications but stay on the community
	* ...your unsubscribe links do not work.
	By this ~~time~~, some may be frustrated or angry.		So you may get messages saying:
			*"I have tried to leave over and over but..."
			*"You are not complying with GDPR regulations and..."
			*"...your unsubscribe links do not work."

			By this point, some may be frustrated or angry.

	==How to help==		==How to help==
	Either forward the request to [mailto:support@ilovefreegle.org Freegle Support], or look up the email address in ~~the~~ ModTools>~~members~~>~~approved Search~~ box. If they ~~are~~ only on your ~~group(s)~~, click the Remove ~~Box~~(es)		Either forward the request to [mailto:support@ilovefreegle.org Freegle Support], or look up the email address in ModTools > Members > Approved search box. If they're only on your community/communities, click the Remove box(es).

	You ~~can’t~~ remove members from ~~groups~~ you ~~do not mod. So~~ send details to [mailto:support@ilovefreegle.org Freegle Support] who will remove them. This is easier and quicker than ~~telling~~ the ~~user how to do~~ it.		You can't remove members from communities you don't moderate - send details to [mailto:support@ilovefreegle.org Freegle Support], who will remove them. This is easier and quicker than talking the member through it themselves.

	If the address ~~does not~~ show, forward the request to [mailto:support@ilovefreegle.org Freegle Support]. Or to do it yourself, these ~~are the~~ next steps.		If the address doesn't show up, forward the request to [mailto:support@ilovefreegle.org Freegle Support]. Or, to do it yourself, take these next steps:

	* ~~look~~ up the email address without the ~~details~~ after the @.		* Look up the email address without the part after the @.
	* if they have an unusual name, or there are other clues, search ~~them out~~.		* If they have an unusual name, or there are other clues, search for those.
	* if you find a probable match, ask the member if it is theirs.		* If you find a probable match, ask the member if it's theirs.
	* ~~if this does not~~ help, ask ~~them~~ if they use a different email address for Freegle ~~because~~ the one they wrote from ~~is not~~ on your list.		* If that doesn't help, ask if they use a different email address for Freegle, since the one they wrote from isn't on your list.
	* ~~if they do~~ not, ask them to forward the next notification they ~~receive~~ from Freegle ~~for~~ you to investigate~~. That involves~~		* If not, ask them to forward the next notification they get from Freegle, so you can investigate:
	**~~checking~~ what email address it was sent to~~, which is~~ the one ~~that needs~~ to ~~be unsubscribed~~		** check what email address it was sent to - that's the one to unsubscribe
	**~~checking that~~ it is from Freegle (as other online reuse organisations ~~are available~~)		** check it's genuinely from Freegle (other online reuse organisations exist)
	~~If you have any problems, pass the request over to [mailto:support@ilovefreegle.org Freegle Support]~~
	~~==How members can leave Freegle==~~

	* With the button at the top right of the What’s New notifications.
	* Using the Unsubscribe button in settings.
	* On the Home page when signed out, there is a link at bottom centre.
	*On the Home page when signed in
	** the contact button at bottom left leads to How can we help, which includes How do I leave/unsubscribe
	** and so does the Help button in the Menu bar at the top right.

			If you have any problems, pass the request to [mailto:support@ilovefreegle.org Freegle Support].

			==How members can leave Freegle==
			* The button at the top right of the What's New notifications
			* The Unsubscribe button in Settings
			* The link at bottom centre of the Home page when signed out
			* On the Home page when signed in:
			** the contact button at bottom left leads to "How can we help", which includes "How do I leave/unsubscribe"
			** so does the Help button in the menu bar at top right

	See also:		==See also==
	*[[Trouble unsubscribing]]		*[[Trouble unsubscribing]]
	*[[Freegle Direct]]		*[[Freegle Direct]]

	[[Category:~~Freegle Direct]]~~		[[Category:Moderating with ModTools]]
	~~[[Category:How To~~]]

Neville Reid: See also: *Trouble unsubscribing

2025-10-29T22:28:48Z

Neville Reid: /* How members can leave Freegle */ Category:How To

2025-10-13T22:24:03Z

How members can leave Freegle: Category:How To

← Older revision		Revision as of 22:24, 13 October 2025
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	[[Freegle Direct]]		[[Freegle Direct]]
	[[category:Freegle Direct]]		[[category:Freegle Direct]]
			[[Category:How To]]

Jacky at 10:01, 7 December 2019

2019-12-07T10:01:00Z

← Older revision		Revision as of 10:01, 7 December 2019
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	[[Freegle Direct]]		[[Freegle Direct]]
			[[category:Freegle Direct]]
	~~[[Category:How do I do this?]]~~ [[category:Freegle Direct]]

Jacky at 19:37, 5 December 2019

2019-12-05T19:37:44Z

← Older revision		Revision as of 19:37, 5 December 2019
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	[[~~How do I do this?~~]]		[[Freegle Direct]]

	[[Category:How do I do this?]]		[[Category:How do I do this?]] [[category:Freegle Direct]]

Jacky at 13:18, 5 December 2019

2019-12-05T13:18:56Z

← Older revision		Revision as of 13:18, 5 December 2019
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	** the contact button at bottom left leads to How can we help, which includes How do I leave/unsubscribe		** the contact button at bottom left leads to How can we help, which includes How do I leave/unsubscribe
	** and so does the Help button in the Menu bar at the top right.		** and so does the Help button in the Menu bar at the top right.


			[[How do I do this?]]

	[[Category:How do I do this?]]		[[Category:How do I do this?]]

Dee: Unsubscribing Leaving Removing

2019-01-16T16:31:15Z

Unsubscribing Leaving Removing

Dee: Created page with "There are several ways for members to leave Freegle entirely, listed at the bottom of this page. You'll never hear from the ones that succeed, only the ones who fail. * Some..."

2019-01-16T15:54:43Z

Created page with "There are several ways for members to leave Freegle entirely, listed at the bottom of this page. You'll never hear from the ones that succeed, only the ones who fail. * Some..."

New page

There are several ways for members to leave Freegle entirely, listed at the bottom of this page. You'll never hear from the ones that succeed, only the ones who fail.

* Some can’t find the way out, or make it work;
* or they leave a group but remain a Freegle member;
* or they switch off certain notifications but stay on the group.

So you may receive messages saying
* I have tried to leave over and over but ….
* You are not complying with GDPR regulations and …
* your unsubscribe links do not work.
By this time, some may be frustrated or angry.

==How to help==
Either forward the request to support@ilovefreegle.org, or look up the email address in the ModTools>members>approved Search box. If they are only on your group(s), click the Remove Box(es)

You can’t remove members from groups you do not mod. So send details to support@ilovefreegle.org who will remove them. This is easier and quicker than telling the user how to do it.

If the address does not show, forward the request to support@ilovefreegle.org. Or to do it yourself, try the next steps.

* look up the email address without the details after the @.
* if they have an unusual name, or there are other clues, search them out.
* if you find a probable match, ask the member if it is theirs.
* if this does not help, ask them if they use a different email address for Freegle as the one they wrote from is not on your list.
* if not, ask them to forward the next notification they receive from Freegle for you to investigate. That involves
**checking what email address it was sent to, which is the one that needs to be unsubscribed
**checking that it is from Freegle (as other online reuse organisations are available)
If you have any problems, pass the request over to support@ilovefreegle.org

==How members can leave Freegle==

* With the button at the top right of the What’s New notifications.
* Using the Unsubscribe button in settings.
* On the Home page when signed out
** link at bottom centre.
*On the Home page when signed in
** Contact button at bottom left leads to How can we help, which includes How do I leave/unsubscribe
** So does the Help button in the Menu bar at the top right.

← Older revision		Revision as of 22:28, 29 October 2025
Line 36:		Line 36:


	[[Freegle Direct]]
	[[~~category~~:Freegle Direct]]		See also:
			*[[Trouble unsubscribing]]
			*[[Freegle Direct]]

			[[Category:Freegle Direct]]
	[[Category:How To]]		[[Category:How To]]

← Older revision		Revision as of 16:31, 16 January 2019
Line 8:		Line 8:
	* I have tried to leave over and over but ….		* I have tried to leave over and over but ….
	* You are not complying with GDPR regulations and …		* You are not complying with GDPR regulations and …
	* your unsubscribe links do not work.		* ...your unsubscribe links do not work.
	By this time, some may be frustrated or angry.		By this time, some may be frustrated or angry.

	==How to help==		==How to help==
	Either forward the request to support@ilovefreegle.org, or look up the email address in the ModTools>members>approved Search box. If they are only on your group(s), click the Remove Box(es)		Either forward the request to [mailto:support@ilovefreegle.org Freegle Support], or look up the email address in the ModTools>members>approved Search box. If they are only on your group(s), click the Remove Box(es)

	You can’t remove members from groups you do not mod. So send details to support@ilovefreegle.org who will remove them. This is easier and quicker than telling the user how to do it.		You can’t remove members from groups you do not mod. So send details to [mailto:support@ilovefreegle.org Freegle Support] who will remove them. This is easier and quicker than telling the user how to do it.

	If the address does not show, forward the request to support@ilovefreegle.org. Or to do it yourself, ~~try~~ the next steps.		If the address does not show, forward the request to [mailto:support@ilovefreegle.org Freegle Support]. Or to do it yourself, these are the next steps.

	* look up the email address without the details after the @.		* look up the email address without the details after the @.
	* if they have an unusual name, or there are other clues, search them out.		* if they have an unusual name, or there are other clues, search them out.
	* if you find a probable match, ask the member if it is theirs.		* if you find a probable match, ask the member if it is theirs.
	* if this does not help, ask them if they use a different email address for Freegle as the one they wrote from is not on your list.		* if this does not help, ask them if they use a different email address for Freegle because the one they wrote from is not on your list.
	* if not, ask them to forward the next notification they receive from Freegle for you to investigate. That involves		* if they do not, ask them to forward the next notification they receive from Freegle for you to investigate. That involves
	**checking what email address it was sent to, which is the one that needs to be unsubscribed		**checking what email address it was sent to, which is the one that needs to be unsubscribed
	**checking that it is from Freegle (as other online reuse organisations are available)		**checking that it is from Freegle (as other online reuse organisations are available)
	If you have any problems, pass the request over to support@ilovefreegle.org		If you have any problems, pass the request over to [mailto:support@ilovefreegle.org Freegle Support]

	==How members can leave Freegle==		==How members can leave Freegle==

	* With the button at the top right of the What’s New notifications.		* With the button at the top right of the What’s New notifications.
	* Using the Unsubscribe button in settings.		* Using the Unsubscribe button in settings.
	* On the Home page when signed out		* On the Home page when signed out, there is a link at bottom centre.
	** link at bottom centre.
	*On the Home page when signed in		*On the Home page when signed in
	** ~~Contact~~ button at bottom left leads to How can we help, which includes How do I leave/unsubscribe		** the contact button at bottom left leads to How can we help, which includes How do I leave/unsubscribe
	** So does the Help button in the Menu bar at the top right.		** and so does the Help button in the Menu bar at the top right.

			[[Category:How do I do this?]]