Trouble unsubscribing - Revision history

Neville Reid: sort key

2025-10-29T22:29:37Z

sort key

← Older revision		Revision as of 22:29, 29 October 2025
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	~~[[Freegle Direct]]~~

	[[Unsubscribe: help a member to leave]]		See also:
			*[[Unsubscribe: help a member to leave]]
			*[[Freegle Direct]]

	[[category:Freegle Direct]]
			[[category:Freegle Direct\|Unsubscribing]]

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2025-02-25T13:57:15Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 13:57, 25 February 2025
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	*They've unsubscribed from offer and wanted posts, but not other notifications		*They've unsubscribed from offer and wanted posts, but not other notifications

	The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you do search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.		The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.

	To leave Freegle ~~Direct~~ a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.		A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2024-01-24T11:11:23Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 11:11, 24 January 2024
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	To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link.		A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.

	====Erasing all personal information====		====Erasing all personal information====

Jacky: /* Erasing all personal information */

2024-01-24T11:07:18Z

Erasing all personal information

← Older revision		Revision as of 11:07, 24 January 2024
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	This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether and delete their account.		This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether and delete their account.


			====Erasing account by mistake====

			Sometimes members erase their account rather than unsubscribing from a particular community or wanting to stop receiving certain types of notifications.

			In January 2024 a new feature was put in place, which allows a grace period for members to reinstate their account. Explanation: https://discourse.ilovefreegle.org/t/change-to-unsubscribe/7026

			While the member is in “limbo” before their account is removed, their open posts status is:
			*The posts should no longer show on the web/app, so they shouldn’t get any replies via that route.
			*They might get replies from emails that had been sent out.
			*Those replies will go into the Chat for the deleted user but won’t get sent out.
			*If the user were to reactivate their account, then they’d see them and they’d be sent out at that point.
			*When the grace period expires and their account is fully deleted then their posts are marked as withdrawn.

	====Nothing works?====		====Nothing works?====

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2024-01-10T21:01:02Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 21:01, 10 January 2024
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	To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but ~~this will~~ just ~~stop them~~ receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them).		A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link.

	====Erasing all personal information====		====Erasing all personal information====

Neville Reid: /* Erasing all personal information */ update

2023-08-25T17:06:22Z

Erasing all personal information: update

← Older revision		Revision as of 17:06, 25 August 2023
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	====Erasing all personal information====		====Erasing all personal information====
	Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/~~unsubscribe~~ (They can also access ~~this~~ page by clicking on Terms or Privacy in the bottom left ~~menu options - the link is at the bottom of these pages~~)		Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/settings and use the Unsubscribe button. (They can also access the Settings page by clicking on the three-line menu button at the top right, or Terms or Privacy at the bottom left.)

	This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether.		This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether and delete their account.


	====Nothing works?====		====Nothing works?====
	Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.		Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.

Jacky at 19:39, 5 December 2019

2019-12-05T19:39:15Z

← Older revision		Revision as of 19:39, 5 December 2019
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	[[~~How do I do this?~~]]		[[Freegle Direct]]

	[[Unsubscribe: help a member to leave]]		[[Unsubscribe: help a member to leave]]

	[[category:~~Specific Problems~~]]		[[category:Freegle Direct]]

Jacky: /* Nothing works? */

2019-12-05T13:20:43Z

Nothing works?

← Older revision		Revision as of 13:20, 5 December 2019
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			[[How do I do this?]]

			[[Unsubscribe: help a member to leave]]

	[[category:Specific Problems]]		[[category:Specific Problems]]

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2018-12-13T13:37:58Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 13:37, 13 December 2018
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	To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but this will just stop them receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people to accidentally unsubscribe them).		A member can click on emails sent from your group to them, but this will just stop them receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them).

	====Erasing all personal information====		====Erasing all personal information====

Jacky at 13:03, 13 December 2018

2018-12-13T13:03:22Z

← Older revision		Revision as of 13:03, 13 December 2018
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	Occasionally you get a member who is having trouble unsubscribing~~, by~~ the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe.		Occasionally you get a member who is having trouble unsubscribing. By the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. Be sympathetic.


	==Some reasons a member may be having trouble unsubscribing (and some solutions)==		====Some reasons a member may be having trouble unsubscribing (and some solutions)====

	*They just really can't figure out how to do it		*They just really can't figure out how to do it
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	The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you do search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.		The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you do search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.

	If they ~~don~~'~~t appear in your members list~~, ~~it could be because:~~		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	* They've managed to unsubscribe from ~~''your'' Freegle~~ group ~~but are still subscribed~~ to ~~others~~		A member can click on emails sent from your group to them, but this will just stop them receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people to accidentally unsubscribe them).

	* They~~'ve subscribed with an email address other than~~ the ~~one they're emailing you with~~		====Erasing all personal information====
			Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/unsubscribe (They can also access this page by clicking on Terms or Privacy in the bottom left menu options - the link is at the bottom of these pages)

	~~So if you can't see them on your members list, first of all ask them if they are emailing you~~ from ~~the email account that gets the Freegle posts, and then ask them to forward you one~~ or ~~even some of the posts. This will enable you~~ to ~~eliminate the first two options~~.		This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether.


			====Nothing works?====
			Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.


	[[category:~~How To~~]]
			[[category:Specific Problems]]