Trouble unsubscribing - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	Occasionally you get a member ~~who is~~ having trouble unsubscribing. By the time they~~'ve got round to contacting~~ the ~~mods~~ team they may be quite irate ~~as a result of numerous unsuccessful~~ attempts ~~to unsubscribe. Be~~ sympathetic.		Occasionally you'll get a member having trouble unsubscribing. By the time they contact the mod team, they may be quite irate after several failed attempts - be sympathetic.

			== Why members struggle to unsubscribe (and how to help) ==

	~~====Some reasons a member may be having trouble unsubscribing (~~and ~~some solutions)====~~		* They genuinely can't figure out how to do it.
			* They've set up two accounts and only unsubscribed from one.
			* They've unsubscribed from Offer and Wanted posts, but not other notifications.

	*They just really can~~'t figure out~~ how to do it		First, look for them on your membership list - in the situations above, they should show up in a member search. You can either remove them yourself or send them [[Unsubscribe: help a member to leave\|instructions on how to do it]].

	*They'~~ve set up two accounts and have only unsubscribed from one~~		To leave a community, a member logs in, goes to Settings, and clicks '''Unsubscribe or leave communities''' (which opens [https://www.ilovefreegle.org/unsubscribe the Unsubscribe page]), then picks the community to leave. They confirm, and they're removed.

	*They've unsubscribed from ~~offer and wanted posts~~, ~~but not~~ other ~~notifications~~		Members sometimes get confused between leaving a community and just stopping certain emails or notifications, even after clicking an email from your community. To unsubscribe completely from a community, they must log in (so other people can't accidentally or deliberately unsubscribe them) - this happens automatically when they click the leave link. See "Erasing an account by mistake" below for the "limbo period" when members delete their account.

	The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.		== Erasing all personal information ==

	To ~~leave Freegle a member needs~~ to log in, go to Settings, ~~scroll down to~~ the ~~details of~~ the ~~groups they are members of and click the 'Leave'~~ button~~. They will be asked to confirm they do want to leave~~, ~~once confirmed they are gone~~.		Members are entitled under data protection law to "be forgotten". To do this, they need to log in, go to [https://www.ilovefreegle.org/settings Settings], and use the Unsubscribe button (also reachable via the three-line menu button top right, or Terms/Privacy at the bottom left).

	A member ~~can click on emails sent~~ from ~~your group to them~~, ~~but sometimes they get confused between leaving the community~~ or ~~just stopping receiving those particular emails/notifications. To~~ unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.		This lets a member unsubscribe from individual communities, or unsubscribe altogether and delete their account.

	====Erasing ~~all personal information=~~===		== Erasing an account by mistake ==
	Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/settings and use the Unsubscribe button. (They can also access the Settings page by clicking on the three-line menu button at the top right, or Terms or Privacy at the bottom left.)

	~~This gives a member opportunity~~ to ~~unsubscribe from individual communities/groups~~ or to ~~unsubscribe altogether and delete their account~~.		Sometimes members delete their whole account when they only meant to leave one community, or just wanted to stop certain notifications.

			Since January 2024, there's a grace period allowing members to reinstate their account by mistake - see [https://discourse.ilovefreegle.org/t/change-to-unsubscribe/7026 this Discourse thread] for background.

	~~====Erasing account by mistake====~~		While a member is in this "limbo" period before their account is fully removed:
			* Their posts no longer show on the web or app, so they shouldn't get replies that way.
	~~Sometimes members erase their account rather than unsubscribing from~~ a ~~particular community or wanting to stop receiving certain types of notifications.~~		* They might still get replies from emails already sent out.
			* Those replies go into the chat for the deleted user, but aren't sent to them.
	~~In January 2024 a new feature was put in place, which allows a grace period for members to reinstate their account. Explanation: https://discourse.ilovefreegle.org/t/change-to-unsubscribe/7026~~		* If the member reactivates their account, they'll see those replies then, and any pending notifications will go out at that point.
			* Once the grace period expires and the account is fully deleted, their posts are marked as withdrawn.
	~~While the~~ member is in ~~“limbo”~~ before their account is removed~~, their open posts status is~~:
	*~~The~~ posts ~~should~~ no longer show on the web/app, so they ~~shouldn’t~~ get ~~any~~ replies ~~via~~ that ~~route~~.
	*They might get replies from emails ~~that had been~~ sent out.
	*Those replies ~~will~~ go into the ~~Chat~~ for the deleted user but ~~won’t get~~ sent ~~out~~.
	*If the ~~user were to reactivate~~ their account, then ~~they’d see them~~ and ~~they’d be sent~~ out at that point.
	*~~When~~ the grace period expires and ~~their~~ account is fully deleted ~~then~~ their posts are marked as withdrawn.

	~~====Nothing works?====~~
	~~Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.~~

			== Nothing works? ==

			Contact the Support Team (support@ilovefreegle.org) to ask them to investigate, providing all the details you've gathered so far.

	See also:		See also:
	*[[Unsubscribe: help a member to leave]]		* [[Unsubscribe: help a member to leave]]
	*[[Freegle Direct]]		* [[Freegle Direct]]


	[[~~category~~:~~Freegle Direct\|Unsubscribing~~]]		[[Category:Members, Discourse & App]]

Neville Reid: sort key

2025-10-29T22:29:37Z

sort key

← Older revision		Revision as of 22:29, 29 October 2025
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	~~[[Freegle Direct]]~~

	[[Unsubscribe: help a member to leave]]		See also:
			*[[Unsubscribe: help a member to leave]]
			*[[Freegle Direct]]

	[[category:Freegle Direct]]
			[[category:Freegle Direct\|Unsubscribing]]

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2025-02-25T13:57:15Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 13:57, 25 February 2025
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	*They've unsubscribed from offer and wanted posts, but not other notifications		*They've unsubscribed from offer and wanted posts, but not other notifications

	The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you do search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.		The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you search in members you should see them. In which case you can either remove them yourself or send them Unsubscribe\|instructions on how to do it.

	To leave Freegle ~~Direct~~ a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.		A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2024-01-24T11:11:23Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 11:11, 24 January 2024
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	To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link.		A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link. See Erasing Account by Mistake below for explanation of 'limbo period' when members delete their account.

	====Erasing all personal information====		====Erasing all personal information====

Jacky: /* Erasing all personal information */

2024-01-24T11:07:18Z

Erasing all personal information

← Older revision		Revision as of 11:07, 24 January 2024
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	This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether and delete their account.		This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether and delete their account.


			====Erasing account by mistake====

			Sometimes members erase their account rather than unsubscribing from a particular community or wanting to stop receiving certain types of notifications.

			In January 2024 a new feature was put in place, which allows a grace period for members to reinstate their account. Explanation: https://discourse.ilovefreegle.org/t/change-to-unsubscribe/7026

			While the member is in “limbo” before their account is removed, their open posts status is:
			*The posts should no longer show on the web/app, so they shouldn’t get any replies via that route.
			*They might get replies from emails that had been sent out.
			*Those replies will go into the Chat for the deleted user but won’t get sent out.
			*If the user were to reactivate their account, then they’d see them and they’d be sent out at that point.
			*When the grace period expires and their account is fully deleted then their posts are marked as withdrawn.

	====Nothing works?====		====Nothing works?====

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2024-01-10T21:01:02Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 21:01, 10 January 2024
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	To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but ~~this will~~ just ~~stop them~~ receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them).		A member can click on emails sent from your group to them, but sometimes they get confused between leaving the community or just stopping receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them), which is enabled when clicking the leave link.

	====Erasing all personal information====		====Erasing all personal information====

Neville Reid: /* Erasing all personal information */ update

2023-08-25T17:06:22Z

Erasing all personal information: update

← Older revision		Revision as of 17:06, 25 August 2023
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	====Erasing all personal information====		====Erasing all personal information====
	Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/~~unsubscribe~~ (They can also access ~~this~~ page by clicking on Terms or Privacy in the bottom left ~~menu options - the link is at the bottom of these pages~~)		Members are entitled under Data Protection to 'be forgotten'. If a member wishes this, they need to log into the site and go to https://www.ilovefreegle.org/settings and use the Unsubscribe button. (They can also access the Settings page by clicking on the three-line menu button at the top right, or Terms or Privacy at the bottom left.)

	This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether.		This gives a member opportunity to unsubscribe from individual communities/groups or to unsubscribe altogether and delete their account.


	====Nothing works?====		====Nothing works?====
	Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.		Contact the Support Team (support@ilovefreegle.org) to ask if they can find out what the problem is, providing all the details you have got so far.

Jacky at 19:39, 5 December 2019

2019-12-05T19:39:15Z

← Older revision		Revision as of 19:39, 5 December 2019
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	[[~~How do I do this?~~]]		[[Freegle Direct]]

	[[Unsubscribe: help a member to leave]]		[[Unsubscribe: help a member to leave]]

	[[category:~~Specific Problems~~]]		[[category:Freegle Direct]]

Jacky: /* Nothing works? */

2019-12-05T13:20:43Z

Nothing works?

← Older revision		Revision as of 13:20, 5 December 2019
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			[[How do I do this?]]

			[[Unsubscribe: help a member to leave]]

	[[category:Specific Problems]]		[[category:Specific Problems]]

Jacky: /* Some reasons a member may be having trouble unsubscribing (and some solutions) */

2018-12-13T13:37:58Z

Some reasons a member may be having trouble unsubscribing (and some solutions)

← Older revision		Revision as of 13:37, 13 December 2018
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	To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.		To leave Freegle Direct a member needs to log in, go to Settings, scroll down to the details of the groups they are members of and click the 'Leave' button. They will be asked to confirm they do want to leave, once confirmed they are gone.

	A member can click on emails sent from your group to them, but this will just stop them receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people to accidentally unsubscribe them).		A member can click on emails sent from your group to them, but this will just stop them receiving those particular emails/notifications. To unsubscribe completely from a group they must log in (to ensure that other people can't accidentally or deliberately unsubscribe them).

	====Erasing all personal information====		====Erasing all personal information====