Support Tools Procedure - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	[[Support Tools]] access is necessary for some national roles to carry out their work effectively. As ~~this facility~~ allows access to sensitive information ~~about website members~~, care ~~should~~ be taken ~~about the information that can be~~ seen.		[[Support Tools]] access is necessary for some national roles to carry out their work effectively. As it allows access to sensitive member information, care must be taken over what's seen and by whom.

	1. Only those currently carrying out identified and agreed roles should have Support Tools access.		# Only those currently carrying out identified and agreed roles should have Support Tools access.
			# Information accessible varies in confidentiality, and users must adhere to our [[Data Protection Policy]].
			# Teams or the Board should tell the Geek Team promptly when someone takes on or stands down from a role, so Support Tools access can be granted or removed (see Note A below).
			# A list of who has Support Tools access is included in the Teams section on ModTools.

	2. ~~Information that~~ can ~~be accessed is confidential in varying degrees~~ and ~~users must adhere to our [[Data Protection Policy]]~~		The current list of national role holders is below, showing who's entitled to Support Tools access and what they use it for. Those without automatic access can request ad hoc access via the Board and/or Geeks.

	~~3. Teams or the Board should inform the Geek Team promptly when someone takes on or stands down from a role, so that Support Tools access can be given or removed. (Note A below)~~		*App Developer - yes, needs all facilities to do the job

	~~4. A list of who has Support Tools access will be included in the Teams section on Modtools.~~


	The current list of national role holders is below, with information about which are entitled to Support Tools access, and what functions they use as part of their job. Those that haven’t got automatic access can request ad hoc access via the Board and/or geeks.
	*App Developer - yes, ~~need~~ all facilities to do the job
	*Board - no		*Board - no
	*ChitChat moderation - yes, Find User and Find Group for context ~~information~~ and group email address		*ChitChat moderation - yes, Find User and Find Group for context and group email address
	*Councils - no		*Councils - no
	*Data Protection Officer - no		*Data Protection Officer - no
	*Development Coordinator - no		*Development Coordinator - no
	*Director of Media - no		*Director of Media - no
	*Geeks - yes, ~~need~~ all facilities to assess member and ~~volunteers~~ problems, and keep the platform and ~~Modtools updated/~~working ~~etc.~~		*Geeks - yes, needs all facilities to assess member and volunteer problems and keep the platform and ModTools working
	*Gift Aid - yes, ~~need~~ Find User to check ~~for~~ other email addresses if contact fails on ~~email address~~ tied to ~~the~~ Gift Aid consent		*Gift Aid - yes, needs Find User to check other email addresses if contact fails on the one tied to Gift Aid consent
	*Governance Wonk - no		*Governance Wonk - no
	*Mailbox Team - yes, ~~need~~ Find User, Find Group and Find Message to answer problems from ~~group~~ members and volunteers		*Mailbox Team - yes, needs Find User, Find Group and Find Message to answer problems from members and volunteers
	*Mentors - yes, coordinator and deputy coordinator need Find User, Find Group, List Groups and Contact Group to find and assess struggling ~~groups. For~~ flexibility ~~all~~ the Mentor Team ~~have~~ access		*Mentors - yes, the coordinator and deputy coordinator need Find User, Find Group, List Groups and Contact Group to find and assess struggling communities; for flexibility, the whole Mentor Team has access
	*New Groups Team - yes, ~~need~~ Find User, Find Group ~~and~~ Contact Group, Add Group to ~~carry out setting~~ up new ~~group~~		*New Groups Team - yes, needs Find User, Find Group, Contact Group and Add Group to set up new communities
	*Newsletter - no		*Newsletter - no
	*Ombudsmen - yes, ~~need~~ Find User to check ~~out~~ details of complaints between ~~group~~ members and volunteers		*Ombudsmen - yes, needs Find User to check details of complaints between members and volunteers
	*Operations Team - no, but team members are likely to have ~~Support Tools~~ access through their other responsibilities		*Operations Team - no, but team members are likely to have access through their other responsibilities
	*Platform Developer - yes, ~~need~~ all facilities to do the job		*Platform Developer - yes, needs all facilities to do the job
	*Returning Officers - yes, ~~need~~ Find User and Contact Group to check eligibility ~~for voting~~ and to mass mail ~~all~~ volunteers for AGMs and elections		*Returning Officers - yes, needs Find User and Contact Group to check voting eligibility and mass-mail volunteers for AGMs and elections
	*Social Media - yes, ~~need~~ Find Group to see home pages and check social media links		*Social Media - yes, needs Find Group to see home pages and check social media links
	*Spammer List - yes, ~~need~~ Find User to check spam reports from volunteers		*Spammer List - yes, needs Find User to check spam reports from volunteers
	*Support - yes, ~~need~~ Find User, Find Group and Find Message to answer problems from ~~group~~ members and volunteers		*Support - yes, needs Find User, Find Group and Find Message to answer problems from members and volunteers
	*Training - yes, ~~need~~ Find User to help assess applications ~~from members to be a volunteer~~		*Training - yes, needs Find User to help assess volunteer applications
	*Treasurer - yes, ~~need~~ Find User for donation information		*Treasurer - yes, needs Find User for donation information
	*Trustpilot - no		*Trustpilot - no
	*Volunteer Support/Discourse Support - yes, ~~need~~ Find User to check whether volunteer ~~or not~~		*Volunteer Support/Discourse Support - yes, needs Find User to check whether someone is a volunteer
	*Wiki - no		*Wiki - no

	Note A: ~~All those~~ with ~~support tools~~ privileges can remove another volunteer no longer on a team, via the delete button next to their name ~~on Modtools~~>Teams.		Note A: anyone with Support Tools privileges can remove another volunteer no longer on a team, via the delete button next to their name in ModTools > Teams.

			This procedure was agreed on 11 November 2024 by the Development Group, Task 138.

			==Links==
	~~This procedure was discussed and agreed on 11th November 2024 by the Development Group, Task 138.~~


	Links:
	*[[Support Tools]]		*[[Support Tools]]
	*[[ModTools]]		*[[ModTools]]

			[[Category:Moderating with ModTools]]
	[[~~category~~:ModTools]]

Jacky at 12:51, 18 March 2025

2025-03-18T12:51:06Z

← Older revision		Revision as of 12:51, 18 March 2025
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	*Newsletter - no		*Newsletter - no
	*Ombudsmen - yes, need Find User to check out details of complaints between group members and volunteers		*Ombudsmen - yes, need Find User to check out details of complaints between group members and volunteers
			*Operations Team - no, but team members are likely to have Support Tools access through their other responsibilities
	*Platform Developer - yes, need all facilities to do the job		*Platform Developer - yes, need all facilities to do the job
	*Returning Officers - yes, need Find User and Contact Group to check eligibility for voting and to mass mail all volunteers for AGMs and elections		*Returning Officers - yes, need Find User and Contact Group to check eligibility for voting and to mass mail all volunteers for AGMs and elections

Jacky at 21:46, 2 March 2025

2025-03-02T21:46:29Z

← Older revision		Revision as of 21:46, 2 March 2025
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	2. Information that can be accessed is confidential in varying degrees and users must adhere to our [[Data Protection Policy]]		2. Information that can be accessed is confidential in varying degrees and users must adhere to our [[Data Protection Policy]]

	3. Teams or the Board should inform the Geek Team promptly when someone takes on or stands down from a role, so that Support Tools access can be given or removed.		3. Teams or the Board should inform the Geek Team promptly when someone takes on or stands down from a role, so that Support Tools access can be given or removed. (Note A below)

	4. A list of who has Support Tools access will be included in the Teams section on Modtools.		4. A list of who has Support Tools access will be included in the Teams section on Modtools.
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	*Volunteer Support/Discourse Support - yes, need Find User to check whether volunteer or not		*Volunteer Support/Discourse Support - yes, need Find User to check whether volunteer or not
	*Wiki - no		*Wiki - no

			Note A: All those with support tools privileges can remove another volunteer no longer on a team, via the delete button next to their name on Modtools>Teams.

Jacky at 12:13, 16 December 2024

2024-12-16T12:13:12Z

← Older revision		Revision as of 12:13, 16 December 2024
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	*Governance Wonk - no		*Governance Wonk - no
	*Mailbox Team - yes, need Find User, Find Group and Find Message to answer problems from group members and volunteers		*Mailbox Team - yes, need Find User, Find Group and Find Message to answer problems from group members and volunteers
	*Mentors - yes, coordinator and deputy coordinator need Find User, Find Group, List Groups and Contact Group to find and assess struggling groups		*Mentors - yes, coordinator and deputy coordinator need Find User, Find Group, List Groups and Contact Group to find and assess struggling groups. For flexibility all the Mentor Team have access
	*New Groups Team - yes, need Find User, Find Group and Contact Group, Add Group to carry out setting up new group		*New Groups Team - yes, need Find User, Find Group and Contact Group, Add Group to carry out setting up new group
	*Newsletter - no		*Newsletter - no

Jacky: Protected "Support Tools Procedure" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2024-11-18T09:20:36Z

Protected "Support Tools Procedure" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision	Revision as of 09:20, 18 November 2024
(No difference)

Jacky at 08:51, 11 November 2024

2024-11-11T08:51:02Z

← Older revision		Revision as of 08:51, 11 November 2024
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	~~cccc~~		[[Support Tools]] access is necessary for some national roles to carry out their work effectively. As this facility allows access to sensitive information about website members, care should be taken about the information that can be seen.

			1. Only those currently carrying out identified and agreed roles should have Support Tools access.

			2. Information that can be accessed is confidential in varying degrees and users must adhere to our [[Data Protection Policy]]

			3. Teams or the Board should inform the Geek Team promptly when someone takes on or stands down from a role, so that Support Tools access can be given or removed.

			4. A list of who has Support Tools access will be included in the Teams section on Modtools.


			The current list of national role holders is below, with information about which are entitled to Support Tools access, and what functions they use as part of their job. Those that haven’t got automatic access can request ad hoc access via the Board and/or geeks.
			*App Developer - yes, need all facilities to do the job
			*Board - no
			*ChitChat moderation - yes, Find User and Find Group for context information and group email address
			*Councils - no
			*Data Protection Officer - no
			*Development Coordinator - no
			*Director of Media - no
			*Geeks - yes, need all facilities to assess member and volunteers problems, and keep the platform and Modtools updated/working etc.
			*Gift Aid - yes, need Find User to check for other email addresses if contact fails on email address tied to the Gift Aid consent
			*Governance Wonk - no
			*Mailbox Team - yes, need Find User, Find Group and Find Message to answer problems from group members and volunteers
			*Mentors - yes, coordinator and deputy coordinator need Find User, Find Group, List Groups and Contact Group to find and assess struggling groups
			*New Groups Team - yes, need Find User, Find Group and Contact Group, Add Group to carry out setting up new group
			*Newsletter - no
			*Ombudsmen - yes, need Find User to check out details of complaints between group members and volunteers
			*Platform Developer - yes, need all facilities to do the job
			*Returning Officers - yes, need Find User and Contact Group to check eligibility for voting and to mass mail all volunteers for AGMs and elections
			*Social Media - yes, need Find Group to see home pages and check social media links
			*Spammer List - yes, need Find User to check spam reports from volunteers
			*Support - yes, need Find User, Find Group and Find Message to answer problems from group members and volunteers
			*Training - yes, need Find User to help assess applications from members to be a volunteer
			*Treasurer - yes, need Find User for donation information
			*Trustpilot - no
			*Volunteer Support/Discourse Support - yes, need Find User to check whether volunteer or not
			*Wiki - no


			This procedure was discussed and agreed on 11th November 2024 by the Development Group, Task 138.


			Links:
			*[[Support Tools]]
			*[[ModTools]]


			[[category:ModTools]]

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2024-11-11T08:45:27Z

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