Support Tools - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	Support Tools is an option on [[ModTools]] that ~~provides~~ key national role holders more detailed information than is available to local moderators.		Support Tools is an option in [[ModTools]] that gives key national role holders more detailed information than is available to local moderators.


	[[File:Screenshot 2024-10-31 115421 - support tools screen.png]]		[[File:Screenshot 2024-10-31 115421 - support tools screen.png]]


	Those with this access can:		Those with this access can:

	* Find a Freegle user from across the system, on any community, to see their account details ~~etc~~, including		* Find a Freegle user from across the system, on any community, to see their account details, including:
	** whether they ~~are~~ micromoderating or not		** whether they're micromoderating or not
	** details of any ~~gift aid~~ consent or donations ~~they have~~ given		** details of any Gift Aid consent or donations given
	** their likely location		** their likely location
	** recent ~~log in~~ methods		** recent login methods
	** other known email addresses ~~they use~~ for the account and a facility to add ~~an email address~~		** other known email addresses for the account, and a facility to add one
	** the facility to ~~add~~ a new password for the account		** the facility to set a new password for the account
	** membership details of the communities they ~~have~~ joined		** membership details of the communities they've joined
	** history of membership, posts, ~~chitchat~~, chats and recent nationally generated notifications/posts sent to them		** history of membership, posts, ChitChat, chats, and recent nationally generated notifications/posts sent to them
	** ~~have~~ the ability to impersonate the member to see 'what they ~~are~~ seeing' on their account (not ~~possible to use to~~ for other volunteers)		** the ability to impersonate the member to see what they're seeing on their account (not usable for other volunteers)
	** ~~a range of~~ buttons to report as a spammer, purge the account, merge, unsubscribe, ~~look at~~ profile, add a note and merge with another account		** buttons to report as a spammer, purge the account, merge, unsubscribe, view profile, add a note, and merge with another account

	* Find a Freegle community and see		* Find a Freegle community and see:
	** the home page		** the home page
	** email addresses for the community		** email addresses for the community
	** when affiliation was last confirmed		** when affiliation was last confirmed
	** mapping details		** mapping details
	** who moderates the community, whether ~~they are~~ active or backup, owner or moderator, and when they were last seen on the system		** who moderates the community, whether active or backup, owner or moderator, and when they were last seen on the system

	* Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.

	* ~~List groups - provides~~ a ~~list of all communities~~ on the system ~~in spreadsheet form~~, ~~allowing sorting~~ by ~~name, whether on TN~~, ~~when last moderated etc.~~		* Find a message on the system, by ID or subject - this only returns the first few results, so searches need to be specific

	* ~~Contact group~~ - a ~~message form that can send an email/message through Modtools to group volunteer addresses~~		* List groups - a spreadsheet-style list of all communities on the system, sortable by name, whether on TrashNothing, when last moderated, and so on

	* ~~Add~~ group - ~~used by the New Groups Team~~ to ~~add new teams~~ to ~~the system~~		* Contact group - a message form to send an email through ModTools to a community's volunteer addresses

	* ~~Check volunteers~~ - used to ~~check individual or a list of email addresses~~ to ~~see if~~ the ~~address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.~~		* Add group - used by the New Groups Team to add new communities to the system

			* Check volunteers - checks whether an individual or list of email addresses belongs to a volunteer, used to check eligibility for Freegle membership

			==Links==


	Links:
	*[[ModTools]]		*[[ModTools]]
	*[[Support Tools Procedure]]		*[[Support Tools Procedure]]

			[[Category:Moderating with ModTools]]

	[[~~category~~:ModTools]]

Jacky at 08:51, 11 November 2024

2024-11-11T08:51:44Z

← Older revision		Revision as of 08:51, 11 November 2024
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	Support Tools is an option on [[ModTools]] that provides key role holders more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] that provides key national role holders more detailed information than is available to local moderators.

Jacky at 13:04, 31 October 2024

2024-10-31T13:04:29Z

← Older revision		Revision as of 13:04, 31 October 2024
Line 1:		Line 1:
	Support Tools is an option on [[ModTools]] ~~which~~ provides key role holders more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] that provides key role holders more detailed information than is available to local moderators.

Jacky at 13:03, 31 October 2024

2024-10-31T13:03:58Z

← Older revision		Revision as of 13:03, 31 October 2024
Line 1:		Line 1:
	Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] which provides key role holders more detailed information than is available to local moderators.

Jacky at 12:32, 31 October 2024

2024-10-31T12:32:52Z

← Older revision		Revision as of 12:32, 31 October 2024
Line 1:		Line 1:
	Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.


			[[File:Screenshot 2024-10-31 115421 - support tools screen.png]]


			Those with this access can:

			* Find a Freegle user from across the system, on any community, to see their account details etc, including
			** whether they are micromoderating or not
			** details of any gift aid consent or donations they have given
			** their likely location
			** recent log in methods
			** other known email addresses they use for the account and a facility to add an email address
			** the facility to add a new password for the account
			** membership details of the communities they have joined
			** history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them
			** have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers)
			** a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account

			* Find a Freegle community and see
			** the home page
			** email addresses for the community
			** when affiliation was last confirmed
			** mapping details
			** who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system

			* Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.

			* List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc.

			* Contact group - a message form that can send an email/message through Modtools to group volunteer addresses

			* Add group - used by the New Groups Team to add new teams to the system

			* Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.






			Links:
			*[[ModTools]]
			*[[Support Tools Procedure]]



	[[category:ModTools]]		[[category:ModTools]]

Jacky: Created page with "Support Tools is an option on ModTools which provides more detailed information than is available to local moderators. category:ModTools"

2024-10-31T11:49:57Z

Created page with "Support Tools is an option on ModTools which provides more detailed information than is available to local moderators. category:ModTools"

New page

Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.

[[category:ModTools]]