Support Tools - Revision history

Jacky at 08:51, 11 November 2024

2024-11-11T08:51:44Z

← Older revision		Revision as of 08:51, 11 November 2024
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	Support Tools is an option on [[ModTools]] that provides key role holders more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] that provides key national role holders more detailed information than is available to local moderators.

Jacky at 13:04, 31 October 2024

2024-10-31T13:04:29Z

← Older revision		Revision as of 13:04, 31 October 2024
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	Support Tools is an option on [[ModTools]] ~~which~~ provides key role holders more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] that provides key role holders more detailed information than is available to local moderators.

Jacky at 13:03, 31 October 2024

2024-10-31T13:03:58Z

← Older revision		Revision as of 13:03, 31 October 2024
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	Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] which provides key role holders more detailed information than is available to local moderators.

Jacky at 12:32, 31 October 2024

2024-10-31T12:32:52Z

← Older revision		Revision as of 12:32, 31 October 2024
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	Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.		Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.


			[[File:Screenshot 2024-10-31 115421 - support tools screen.png]]


			Those with this access can:

			* Find a Freegle user from across the system, on any community, to see their account details etc, including
			** whether they are micromoderating or not
			** details of any gift aid consent or donations they have given
			** their likely location
			** recent log in methods
			** other known email addresses they use for the account and a facility to add an email address
			** the facility to add a new password for the account
			** membership details of the communities they have joined
			** history of membership, posts, chitchat, chats and recent nationally generated notifications/posts sent to them
			** have the ability to impersonate the member to see 'what they are seeing' on their account (not possible to use to for other volunteers)
			** a range of buttons to report as a spammer, purge the account, merge, unsubscribe, look at profile, add a note and merge with another account

			* Find a Freegle community and see
			** the home page
			** email addresses for the community
			** when affiliation was last confirmed
			** mapping details
			** who moderates the community, whether they are active or backup, owner or moderator, and when they were last seen on the system

			* Find a message on the system via search by id, or by subject. This only returns the first few results, so the search has to be specific.

			* List groups - provides a list of all communities on the system in spreadsheet form, allowing sorting by name, whether on TN, when last moderated etc.

			* Contact group - a message form that can send an email/message through Modtools to group volunteer addresses

			* Add group - used by the New Groups Team to add new teams to the system

			* Check volunteers - used to check individual or a list of email addresses to see if the address belongs to a volunteer or not. Used to check eligibility for Freegle Membership.






			Links:
			*[[ModTools]]
			*[[Support Tools Procedure]]



	[[category:ModTools]]		[[category:ModTools]]

Jacky: Created page with "Support Tools is an option on ModTools which provides more detailed information than is available to local moderators. category:ModTools"

2024-10-31T11:49:57Z

Created page with "Support Tools is an option on ModTools which provides more detailed information than is available to local moderators. category:ModTools"

New page

Support Tools is an option on [[ModTools]] which provides more detailed information than is available to local moderators.

[[category:ModTools]]