Spammers - Revision history

Neville Reid: Member Review no longer has Spammer buttons, removing the temptation to use that merely for multijoiners

2025-06-26T14:39:33Z

Member Review no longer has Spammer buttons, removing the temptation to use that merely for multijoiners

← Older revision		Revision as of 14:39, 26 June 2025
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	[[ File:newspam1.jpg \|200px]]		[[ File:newspam1.jpg \|200px]]
	*		*
	===== Pending =====		===== Messages: Pending =====
	[[File:newspam2.jpg \|799px]]		[[File:newspam2.jpg \|799px]]

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	To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]]. If you are reporting the member, do not delete the post, but Hold it for the Spam team to review it.		To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]]. If you are reporting the member, do not delete the post, but Hold it for the Spam team to review it.

	===== Approved =====		===== Messages: Approved =====
	[[ File:newspam3.jpg \|606px]]		[[ File:newspam3.jpg \|606px]]

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	[[ File:newspam5.jpg \|200px ]]		[[ File:newspam5.jpg \|200px ]]
	*		*
	===== Approved ~~Review button options available~~ =====		===== Members: Approved =====
	*
	[[ File:newspam6.jpg \|605px]]		[[ File:newspam6.jpg \|605px]]
	*

	~~===== Member Review~~ button ~~options available =====~~		If you are certain after thorough checking that the person is a spammer then, on their details under Members>Approved, use the Report Spammer button to submit a report for review. See section [[#SPAM checking before submission \| SPAM checking before submission]] for guidance.
	*
	[[ ~~File:newspam7.jpg~~ ]]
	*
	~~Automated system checks may spot something unusual resulting in a person being shown under Member Review.~~
	The Remove and Ban buttons only apply to your community.		The Remove and Ban buttons only apply to your community.
	~~If after reviewing their posting and chat history they seem OK then you can click Ignore.~~
	If you are certain after thorough checking that the person is a spammer then, on their details under Members>Approved, use the Spammer button to submit a report for review. See topic [[#SPAM checking before submission \| SPAM checking before submission]] for guidance.
	~~If you think they are fine, then please add a mod Note so that other moderators will see why.~~
	~~The Whitelist button must only be used for people who have legitimate reasons to join many communities. An application for whitelisting would then be reviewed.~~

	~~There is no national rule about how many communities it is acceptable for one person to join, that is up to each community's discretion.~~
	*

	===== Chat Review =====		===== Chat Review =====

Neville Reid: /* Pending */ Hold a message from a spammer, as user:Sheila says at https://discourse.ilovefreegle.org/t/spam-and-scammers/8677

2025-06-26T14:23:34Z

Pending: Hold a message from a spammer, as user:Sheila says at https://discourse.ilovefreegle.org/t/spam-and-scammers/8677

← Older revision		Revision as of 14:23, 26 June 2025
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	Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Delete as Spam button will simply delete the post, and provide information for our spam filters.		Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Delete as Spam button will simply delete the post, and provide information for our spam filters.

	To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]]. If you are reporting the member, do not delete the post, but ~~leave~~ it for the Spam team to review it.		To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]]. If you are reporting the member, do not delete the post, but Hold it for the Spam team to review it.

	===== Approved =====		===== Approved =====

Neville Reid: /* Approved Review button options available */ image width

2025-06-26T14:09:12Z

Approved Review button options available: image width

← Older revision		Revision as of 14:09, 26 June 2025
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	===== Approved Review button options available =====		===== Approved Review button options available =====
	*		*
	[[ File:newspam6.jpg ]]		[[ File:newspam6.jpg \|605px]]
	*		*

	===== Member Review button options available =====		===== Member Review button options available =====
	*		*

Neville Reid: /* Pending */ if reporting the member, don't delete the post, per Derek at https://discourse.ilovefreegle.org/t/spammer-reporting/8673/14

2025-06-26T14:04:49Z

Pending: if reporting the member, don't delete the post, per Derek at https://discourse.ilovefreegle.org/t/spammer-reporting/8673/14

← Older revision		Revision as of 14:04, 26 June 2025
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	Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Delete as Spam button will simply delete the post, and provide information for our spam filters.		Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Delete as Spam button will simply delete the post, and provide information for our spam filters.

	To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]].		To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]]. If you are reporting the member, do not delete the post, but leave it for the Spam team to review it.

	===== Approved =====		===== Approved =====

Neville Reid: /* Approved */ updated button text

2025-06-26T13:49:15Z

Approved: updated button text

← Older revision		Revision as of 13:49, 26 June 2025
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	[[ File:newspam3.jpg \|606px]]		[[ File:newspam3.jpg \|606px]]

	Again, make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Spam button will delete the post, and that information is used, behind the scenes, to train our spam filters.		Again, make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Delete as Spam button will delete the post, and that information is used, behind the scenes, to train our spam filters.

	==== Options when members are displayed ====		==== Options when members are displayed ====

Neville Reid: /* Approved */ image width

2025-06-26T13:47:01Z

Approved: image width

← Older revision		Revision as of 13:47, 26 June 2025
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	===== Approved =====		===== Approved =====
	[[ File:newspam3.jpg ]]		[[ File:newspam3.jpg \|606px]]

	Again, make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Spam button will delete the post, and that information is used, behind the scenes, to train our spam filters.		Again, make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Spam button will delete the post, and that information is used, behind the scenes, to train our spam filters.

Neville Reid: /* Pending */ update buttons

2025-06-26T13:42:13Z

Pending: update buttons

← Older revision		Revision as of 13:42, 26 June 2025
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	Automated system checks may result in a message being shown under Pending messages. The reason a post has been flagged for review will be shown.		Automated system checks may result in a message being shown under Pending messages. The reason a post has been flagged for review will be shown.
	Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red ~~Report~~ Spam button will simply delete the post, and provide information for our spam filters.		Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Delete as Spam button will simply delete the post, and provide information for our spam filters.

	To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]].		To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]].

Neville Reid: /* Pending */ image width

2025-06-26T13:30:15Z

Pending: image width

← Older revision		Revision as of 13:30, 26 June 2025
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	*		*
	===== Pending =====		===== Pending =====
	[[File:newspam2.jpg \|~~500px~~]]		[[File:newspam2.jpg \|799px]]

	Automated system checks may result in a message being shown under Pending messages. The reason a post has been flagged for review will be shown.		Automated system checks may result in a message being shown under Pending messages. The reason a post has been flagged for review will be shown.

Neville Reid: /* Pending */ update buttons; there is no longer a "Not spam" button

2025-06-26T13:21:55Z

Pending: update buttons; there is no longer a "Not spam" button

← Older revision		Revision as of 13:21, 26 June 2025
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	*		*
	===== Pending =====		===== Pending =====
	[[ File:newspam2.jpg ]]		[[File:newspam2.jpg \|500px]]

	Automated system checks may result in a message being shown under Pending messages. The reason a post has been flagged for review will be shown.		Automated system checks may result in a message being shown under Pending messages. The reason a post has been flagged for review will be shown.
	Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Spam button will simply delete the post, and provide information for our spam filters. ~~Clicking~~ the ~~Not spam button will approve the post~~, ~~or send it to Pending if~~ the ~~member is~~ on ~~moderation.~~		Make your own judgement about whether this is a genuine and valid post. If you feel it is not then clicking the red Report Spam button will simply delete the post, and provide information for our spam filters.
	~~To submit a Spammer report see topic~~ [[#SPAM checking before submission \| SPAM checking before submission]].
			To report the sender as a spammer, see the section on this page [[#SPAM checking before submission \| SPAM checking before submission]].

	===== Approved =====		===== Approved =====

Neville Reid: /* SPAM checking before submission */ split to new section: Outcome of reporting spammers. Explain that warning messages to other members appear to be sent by local mods.

2025-06-23T17:43:58Z

SPAM checking before submission: split to new section: Outcome of reporting spammers. Explain that warning messages to other members appear to be sent by local mods.

← Older revision		Revision as of 17:43, 23 June 2025
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	=== SPAM checking before submission ===		=== SPAM checking before submission ===
	Before you click the white Spammer button you need to do some investigation:		Before you click the white Spammer button you need to do some investigation.
	You may get a post from a new member offering one of the known scammer items. <br/>		You may get a post from a new member offering one of the known scammer items. <br/>
	You may identify something from Chat or by some other means that the circumstances are highly suspect. e.g. “I have now moved to some_distant_location but courier fees to send it to you would not be expensive”. <br/>		You may identify something from Chat or by some other means that the circumstances are highly suspect. e.g. “I have now moved to <some_distant_location> but courier fees to send it to you would not be expensive”. <br/>
	Check the past posting and chat history of the member and how that person uses the community. <br/>		Check the past posting and chat history of the member and how that person uses the community. <br/>

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	If it is a suspicious new member then Google their email address, or even just the bit before “@”, and see if anything shows up. <br/>		If it is a suspicious new member then Google their email address, or even just the bit before “@”, and see if anything shows up. <br/>
	If a picture of an item attached to a post seems suspicious because it is not from a domestic setting then Google the image. <br/>		If a picture of an item attached to a post seems suspicious because it is not from a domestic setting then Google the image. <br/>
	A link to a website in a post may be just a useful illustration so check it out. ~~<br/>~~		A link to a website in a post may be just a useful illustration so check it out.

	You should only be reporting genuine spammers or scammers and on rare occasions, someone we think could be a danger to other members. Even apparently strange people can be checked out to see what they are saying to members before being reported. <br/>		You should only be reporting genuine spammers or scammers and on rare occasions, someone we think could be a danger to other members. Even apparently strange people can be checked out to see what they are saying to members before being reported. <br/>
	After doing the investigation above, if you consider that the person is a serious risk to Freegle then you should use the white Spammer button on the Member Details page to submit your report for review. Your report must include as much helpful evidence as possible. ~~That~~ report would ~~then~~ be reviewed and if it is considered that the person is a real scammer they would be added to the Confirmed Spammer List. <br/> Then they would be banned from all Freegle communities and warning messages sent to anyone who has had correspondence with the scammer. <br/>		After doing the investigation above, if you consider that the person is a serious risk to Freegle then you should use the white Spammer button on the Member Details page to submit your report for review. Your report must include as much helpful evidence as possible.
	If new facts come to light which show it to be a false alarm then the person can be removed from the Confirmed Spammer List, but they would then have to re-join a Freegle community.~~<br/>~~
			===Outcome of reporting spammers===
			Your report would be reviewed and if it is considered that the person is a real scammer they would be added to the Confirmed Spammer List. <br/>
			Then they would be banned from all Freegle communities, and warning messages sent to anyone who has had correspondence with the scammer. These messages are signed as coming from volunteers on the local community, so you may receive unexpected replies. <br/>
			If new facts come to light which show it to be a false alarm then the person can be removed from the Confirmed Spammer List, but they would then have to re-join a Freegle community.

	The Spammer Team can be contacted directly at spammerlist@ilovefreegle.org if there are further queries.		The Spammer Team can be contacted directly at spammerlist@ilovefreegle.org if there are further queries.