Problematic Posts - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	This is one of the personal crib sheets used by Vee Martin, Mentor, when training new moderators. The views expressed within this and her other two crib sheets are her own. The other two crib sheets are [[ModTools Functions]] and [[Moderating a Post]].		This is one of the personal crib sheets used by Vee Martin, Mentor, when training new moderators. The views expressed within this and her other two crib sheets are her own. The other two crib sheets are [[ModTools Functions]] and [[Moderating a Post]].


	'''List of problematic posts and what to do about them'''		'''List of problematic posts and what to do about them'''

	Freegle only has 2 rules and that is that everything must be free and legal. So in this list items 1,3 and 4 are mandatory. The others may be open to interpretation depending on what your group rules are and how flexible the group wants to be. I teach best practice and this is reflected in the notes. There will undoubtedly be exceptions to these suggestions so make sure when you join your group as a moderator that you find out about them.		Freegle only has 2 rules, and that is that everything must be free and legal. So in this list, items 1, 3 and 4 are mandatory. The others may be open to interpretation, depending on what your group rules are and how flexible the group wants to be. I teach best practice, and this is reflected in the notes. There will undoubtedly be exceptions to these suggestions, so make sure when you join your group as a moderator that you find out about them.

	~~We aim to treat people fairly and honestly so try to edit a post if you can rather than reject it. And always tell the person who submitted the post what you’ve done and why.~~


	~~=====Borrowing/lending =====~~
	~~Against Freegle rules. Edit if possible otherwise reject.~~

	~~===== Charity request =====~~
	~~Advertising details of an event should be edited out and poster referred to events section. Need details of charity if looks suspicious - put on hold and request them.~~

	~~===== Illegal =====~~
	~~Eg weapons, medicines, copyright infringements. Against Freegle rules. Either reject or, in case of copyright check if legal and edit if appropriate or reject~~.

	~~===== Payment offered/wanted =====~~		We aim to treat people fairly and honestly, so try to edit a post if you can rather than reject it. And always tell the person who submitted the post what you've done and why.
	~~Against Freegle rules. Edit out~~ if ~~possible otherwise~~ reject.

	===== ~~Personal details given~~ =====		=====Borrowing/lending=====
	~~For personal safety reasons edit out addresses and/or phone nos which can be given later when negotiating deal~~. ~~Your local group may be less prescriptive about this so check local rules~~.		Against Freegle rules. Edit if possible, otherwise reject.

	===== ~~Pets and other animals~~ =====		=====Charity request=====
	~~Most groups ban these so reject~~ if ~~yours does~~.		Advertising details of an event should be edited out, and the poster referred to the events section. Need details of the charity if it looks suspicious - put on hold and request them.

	===== ~~Potential scam~~=====		=====Illegal=====
	~~Anything which looks too good to be true~~, ~~ie expensive items~~, ~~probably is~~. ~~Put on hold~~, ~~seek more info from poster~~ if ~~necessary~~, ~~consult with fellow mods~~. ~~Probably reject~~		E.g. weapons, medicines, copyright infringements. Against Freegle rules. Either reject, or in the case of copyright, check if it's legal and edit if appropriate, or reject.

	===== ~~Shouting~~ =====		=====Payment offered/wanted=====
	~~Using capitals is rude~~. Edit ~~using standard message~~.		Against Freegle rules. Edit out if possible, otherwise reject.

	===== ~~Sob story~~ =====		=====Personal details given=====
	~~Don’t need unnecessary detail~~. ~~Edit out if possible~~.		For personal safety reasons, edit out addresses and/or phone numbers, which can be given later when negotiating a deal. Your local group may be less prescriptive about this, so check local rules.

	===== ~~Vague request/offer~~ =====		=====Pets and other animals=====
	~~If too vague unlikely to receive a response. Advise poster to be more specific and invite poster to edit their post~~ if ~~possible~~.		Most groups ban these, so reject if yours does.

			=====Potential scam=====
			Anything which looks too good to be true, i.e. expensive items, probably is. Put on hold, seek more info from the poster if necessary, consult with fellow mods. Probably reject.

			=====Shouting=====
			Using capitals is rude. Edit using a standard message.

			=====Sob story=====
			Don't need unnecessary detail. Edit out if possible.

	==== ~~Links:~~ ====		=====Vague request/offer=====
			If too vague, unlikely to receive a response. Advise the poster to be more specific, and invite them to edit their post if possible.

	* [https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]		====Links:====
			*[https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]
	*[[ModTools]]		*[[ModTools]]
	*[[Recruiting, Training and Retaining]]		*[[Recruiting, Training and Retaining]]
	*[[New Group Owner Training Step 1]]		*[[New Group Owner Training Step 1]]

	[[Category:~~Recruit/Train/Retain~~]]		[[Category:Recruiting & Training Volunteers]]

Jacky: /* Vague request/offer */

2020-11-08T14:13:49Z

Vague request/offer

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	~~'''~~Links:~~'''~~		==== Links: ====

	* [https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]		* [https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]

Jacky: /* Vague request/offer */

2020-11-08T14:13:14Z

Vague request/offer

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	'''Links:'''		'''Links:'''

			* [https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]
	*[[ModTools]]		*[[ModTools]]
	*[[Recruiting, Training and Retaining]]		*[[Recruiting, Training and Retaining]]

Jacky: /* 10. Vague request/offer */

2020-10-29T23:08:42Z

10. Vague request/offer

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	Don’t need unnecessary detail. Edit out if possible.		Don’t need unnecessary detail. Edit out if possible.

	===== ~~10.~~ Vague request/offer =====		===== Vague request/offer =====
	If too vague unlikely to receive a response. Advise poster to be more specific and invite poster to edit their post if possible.		If too vague unlikely to receive a response. Advise poster to be more specific and invite poster to edit their post if possible.

Jacky: /* 9. Sob story */

2020-10-29T23:08:22Z

9. Sob story

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	Using capitals is rude. Edit using standard message.		Using capitals is rude. Edit using standard message.

	===== 9. Sob story =====		===== Sob story =====
	Don’t need unnecessary detail. Edit out if possible.		Don’t need unnecessary detail. Edit out if possible.


	===== 10. Vague request/offer =====		===== 10. Vague request/offer =====

Jacky: /* 8. Shouting */

2020-10-29T23:08:07Z

8. Shouting

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	Anything which looks too good to be true, ie expensive items, probably is. Put on hold, seek more info from poster if necessary, consult with fellow mods. Probably reject		Anything which looks too good to be true, ie expensive items, probably is. Put on hold, seek more info from poster if necessary, consult with fellow mods. Probably reject

	===== 8. Shouting =====		===== Shouting =====
	Using capitals is rude. Edit using standard message.		Using capitals is rude. Edit using standard message.


	===== 9. Sob story =====		===== 9. Sob story =====

Jacky: /* 7. Potential scam */

2020-10-29T23:07:53Z

7. Potential scam

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	Most groups ban these so reject if yours does.		Most groups ban these so reject if yours does.

	=====7. Potential scam=====		===== Potential scam=====
	Anything which looks too good to be true, ie expensive items, probably is. Put on hold, seek more info from poster if necessary, consult with fellow mods. Probably reject		Anything which looks too good to be true, ie expensive items, probably is. Put on hold, seek more info from poster if necessary, consult with fellow mods. Probably reject


	===== 8. Shouting =====		===== 8. Shouting =====

Jacky: /* 6. Pets and other animals */

2020-10-29T23:07:39Z

6. Pets and other animals

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	For personal safety reasons edit out addresses and/or phone nos which can be given later when negotiating deal. Your local group may be less prescriptive about this so check local rules.		For personal safety reasons edit out addresses and/or phone nos which can be given later when negotiating deal. Your local group may be less prescriptive about this so check local rules.

	=====6. Pets and other animals =====		===== Pets and other animals =====
	Most groups ban these so reject if yours does.		Most groups ban these so reject if yours does.


	=====7. Potential scam=====		=====7. Potential scam=====

Jacky: /* 5. Personal details given */

2020-10-29T23:07:22Z

5. Personal details given

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	Against Freegle rules. Edit out if possible otherwise reject.		Against Freegle rules. Edit out if possible otherwise reject.

	=====5. Personal details given =====		===== Personal details given =====
	For personal safety reasons edit out addresses and/or phone nos which can be given later when negotiating deal. Your local group may be less prescriptive about this so check local rules.		For personal safety reasons edit out addresses and/or phone nos which can be given later when negotiating deal. Your local group may be less prescriptive about this so check local rules.


	=====6. Pets and other animals =====		=====6. Pets and other animals =====

Jacky: /* 4. Payment offered/wanted */

2020-10-29T23:07:05Z

4. Payment offered/wanted

← Older revision		Revision as of 23:07, 29 October 2020
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	Eg weapons, medicines, copyright infringements. Against Freegle rules. Either reject or, in case of copyright check if legal and edit if appropriate or reject.		Eg weapons, medicines, copyright infringements. Against Freegle rules. Either reject or, in case of copyright check if legal and edit if appropriate or reject.

	=====4. Payment offered/wanted =====		===== Payment offered/wanted =====
	Against Freegle rules. Edit out if possible otherwise reject.		Against Freegle rules. Edit out if possible otherwise reject.


	=====5. Personal details given =====		=====5. Personal details given =====