Problem members - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

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-Usually the best way to deal with problem members is politely and diplomatically. This is for the following reasons:
+Usually the best way to deal with problem members is politely and diplomatically, for the following reasons:
+*As a moderator, you can be seen as being in a position of authority, and some people may resent you for that, or make assumptions about you.
-* As a moderator, you can be perceived as being in a position of authority and some people may resent you for that or possibly make assumptions about you.
+*Problem members won't necessarily go away even if you ban them, so it's better to maintain the moral high ground.
+*There are always two sides to every story, and sometimes members who seem difficult might actually just be a bit confused.
 *Always be civil.
-*Ask all concerned parties to forward all relevant emails to you.
+==While doing this, it's best not to==
-*Acknowledge their contribution to the group (if they've actually made one that is!).
+Once you've finished investigating, you can just state your position and then drop it - avoid letting them draw you into repetitive or circular arguments. You probably have better things to do with your time.
-*If the complaint is of a criminal nature don't try to solve it yourself, suggest that the complainant contacts the police and tell them that you are happy to be contacted (assuming you are).
+If a member is getting to you, do seek support from your fellow moderators - you can post on Freegle Central for advice or just to vent your feelings (http://freegle.in/Central), or contact info@ilovefreegle.org for more one-to-one advice or support, or support@ilovefreegle.org if it would help for the support team to view the chat between your members and advise you, if there have been problems.
-*If you're threatened with legal action, try not to worry too much these are almost always empty threats. You can send them [[legal threat|this]] if you like.
+Making contact with neighbouring community moderators can help too - they may have had dealings with the same member.
-*Don't take the member off moderation until the issues are resolved (if at all).
+Finally, here's a selection of relevant [[Be_nice|admins]] you can use if needed, or for very serious issues, [[Zero_Tolerence|this one]] is worth considering.
-*If you find a member particularly difficult, ask a co-mod to take over. This takes stress off you, and it also shows the member that it's not just some personal vendetta on your part, because someone else agrees with you.
+Back to [[Specific Problems]] or [[How To Deal With]]
-And finally here is a selection of relevent [[Be_nice|ADMINS]] you can use if you need to, or if you have any very serious issues arise, then [[Zero_Tolerence|this]] is a good one to consider.
+[[Category:Difficult Situations & Problems]]

Jacky: /* However, while you are doing this it is best not to: */

2018-05-01T12:29:12Z

However, while you are doing this it is best not to:

← Older revision		Revision as of 12:29, 1 May 2018
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	http://www.urban75.com/Mag/troll.html		http://www.urban75.com/Mag/troll.html

	When you've finished investigating, you can just state your position and then drop it - avoid letting them draw you into repetitive or circular arguments. You probably have better things to do with your time! If a member is getting to you do seek support from your fellow mods - you can post on Freegle Central for advice or just to vent your feelings - http://freegle.in/Central or by contacting info@ilovefreegle.org for more one-to-one advice.		When you've finished investigating, you can just state your position and then drop it - avoid letting them draw you into repetitive or circular arguments. You probably have better things to do with your time!

			If a member is getting to you do seek support from your fellow mods - you can post on Freegle Central for advice or just to vent your feelings - http://freegle.in/Central or by contacting info@ilovefreegle.org for more one-to-one advice or support@ilovefreegle.org if being able to view the chat between your members would be helpful to the situation (the support team can view chats and advise you in there has been problems).

	Making contact with neighbouring group mods can help too. They may have had dealings with the same member.		Making contact with neighbouring group mods can help too. They may have had dealings with the same member.

Jacky: /* However, while you are doing this it is best not to: */

2018-05-01T12:26:44Z

However, while you are doing this it is best not to:

← Older revision		Revision as of 12:26, 1 May 2018
Line 39:		Line 39:
	http://www.urban75.com/Mag/troll.html		http://www.urban75.com/Mag/troll.html

	When you've finished investigating, you can just state your position and then drop it - avoid letting them draw you into repetitive or circular arguments. You probably have better things to do with your time! If a member is getting to you do seek support from your fellow mods - you can post on Freegle Central for advice or just to vent your feelings:		When you've finished investigating, you can just state your position and then drop it - avoid letting them draw you into repetitive or circular arguments. You probably have better things to do with your time! If a member is getting to you do seek support from your fellow mods - you can post on Freegle Central for advice or just to vent your feelings - http://freegle.in/Central or by contacting info@ilovefreegle.org for more one-to-one advice.

	http://~~groups~~.~~yahoo.com/group~~/~~FreegleUK-~~Central

	~~Or on your local mods group – listed here:~~

	~~http://freegleonestopshop.org/Regional%20Groups/~~

	Or by contacting ~~freegle at:~~ info@~~iLoveFreegle~~.org

	Making contact with neighbouring group mods can help too. They may have had dealings with the same member.		Making contact with neighbouring group mods can help too. They may have had dealings with the same member.
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	And finally here is a selection of relevent [[Be_nice\|ADMINS]] you can use if you need to, or if you have any very serious issues arise, then [[Zero_Tolerence\|this]] is a good one to consider.		And finally here is a selection of relevent [[Be_nice\|ADMINS]] you can use if you need to, or if you have any very serious issues arise, then [[Zero_Tolerence\|this]] is a good one to consider.



	~~''Moderation Extension reference/s:''~~

	~~'''User DB lookup''' = http://wiki.modplugin.org/User_DB_lookup~~

	~~'''User DB lookup in pictures''' = http://wiki.modplugin.org/User_DB_lookup_in_pictures~~


	Back to [[Specific Problems]] or [[How To Deal With]]		Back to [[Specific Problems]] or [[How To Deal With]]
	[[category:Specific Problems]]		[[category:Specific Problems]]

Jacky at 13:43, 27 March 2018

2018-03-27T13:43:48Z

← Older revision		Revision as of 13:43, 27 March 2018
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	* As a moderator, you can be perceived as being in a position of authority and some people may resent you for that or possibly make assumptions about you.		* As a moderator, you can be perceived as being in a position of authority and some people may resent you for that or possibly make assumptions about you.

	* Problem members won't necessarily go away even if you do ban them, so it is better to maintain the moral high ground.		* Problem members won't necessarily go away even if you do ban them, so it's better to maintain the moral high ground.

	* There are always two sides to every story, and sometimes members will appear to be difficult they ~~can~~ actually be just a bit confused.		* There are always two sides to every story, and sometimes members will appear to be difficult when they might actually be just a bit confused.

	=How to handle awkward members in a non-confrontational manner:=		=How to handle awkward members in a non-confrontational manner:=

Jacky at 15:49, 5 April 2017

2017-04-05T15:49:18Z

← Older revision		Revision as of 15:49, 5 April 2017
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	* Problem members won't necessarily go away even if you do ban them, so it is better to maintain the moral high ground.		* Problem members won't necessarily go away even if you do ban them, so it is better to maintain the moral high ground.

	* There are always two sides to every story, and sometimes members ~~when~~ appear to be difficult they can actually be just a bit confused.		* There are always two sides to every story, and sometimes members will appear to be difficult they can actually be just a bit confused.

	=How to handle awkward members in a non-confrontational manner:=		=How to handle awkward members in a non-confrontational manner:=
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	*If you're threatened with legal action, try not to worry too much these are almost always empty threats. You can send them [[legal threat\|this]] if you like.		*If you're threatened with legal action, try not to worry too much these are almost always empty threats. You can send them [[legal threat\|this]] if you like.

	*~~Dont~~ take the member off moderation until the issues are resolved (if at all).		*Don't take the member off moderation until the issues are resolved (if at all).

	*If you find a member particularly difficult, ask a co-mod to take over. This takes stress off you, and it also shows the member that it's not just some personal vendetta on your part, because someone else agrees with you.		*If you find a member particularly difficult, ask a co-mod to take over. This takes stress off you, and it also shows the member that it's not just some personal vendetta on your part, because someone else agrees with you.

Jacky at 20:59, 28 July 2010

2010-07-28T20:59:11Z

← Older revision		Revision as of 20:59, 28 July 2010
Line 61:		Line 61:
	'''User DB lookup in pictures''' = http://wiki.modplugin.org/User_DB_lookup_in_pictures		'''User DB lookup in pictures''' = http://wiki.modplugin.org/User_DB_lookup_in_pictures


			Back to [[Specific Problems]] or [[How To Deal With]]
	[[category:Specific Problems]]		[[category:Specific Problems]]

Jacky at 14:03, 19 July 2010

2010-07-19T14:03:14Z

← Older revision		Revision as of 14:03, 19 July 2010
Line 60:		Line 60:

	'''User DB lookup in pictures''' = http://wiki.modplugin.org/User_DB_lookup_in_pictures		'''User DB lookup in pictures''' = http://wiki.modplugin.org/User_DB_lookup_in_pictures

			[[category:Specific Problems]]

Caroline at 16:40, 26 May 2010

2010-05-26T16:40:45Z

← Older revision		Revision as of 16:40, 26 May 2010
Line 5:		Line 5:
	* Problem members won't necessarily go away even if you do ban them, so it is better to maintain the moral high ground.		* Problem members won't necessarily go away even if you do ban them, so it is better to maintain the moral high ground.

	* There are always two sides to every story, and ~~some~~ members ~~who~~ appear to be difficult ~~are~~ actually just confused.		* There are always two sides to every story, and sometimes members when appear to be difficult they can actually be just a bit confused.

	=How to handle awkward members in a non-confrontational manner:=		=How to handle awkward members in a non-confrontational manner:=

Bungay.driver: /* However, while you are doing this it is best not to: */

2010-05-20T06:09:17Z

However, while you are doing this it is best not to:

← Older revision		Revision as of 06:09, 20 May 2010
Line 52:		Line 52:

	And finally here is a selection of relevent [[Be_nice\|ADMINS]] you can use if you need to, or if you have any very serious issues arise, then [[Zero_Tolerence\|this]] is a good one to consider.		And finally here is a selection of relevent [[Be_nice\|ADMINS]] you can use if you need to, or if you have any very serious issues arise, then [[Zero_Tolerence\|this]] is a good one to consider.



			''Moderation Extension reference/s:''

			'''User DB lookup''' = http://wiki.modplugin.org/User_DB_lookup

			'''User DB lookup in pictures''' = http://wiki.modplugin.org/User_DB_lookup_in_pictures

Caroline: /* How to handle awkward members in a non-confrontational manner: */

2010-05-04T20:14:56Z

How to handle awkward members in a non-confrontational manner:

← Older revision		Revision as of 20:14, 4 May 2010
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	*If the complaint is of a criminal nature don't try to solve it yourself, suggest that the complainant contacts the police and tell them that you are happy to be contacted (assuming you are).		*If the complaint is of a criminal nature don't try to solve it yourself, suggest that the complainant contacts the police and tell them that you are happy to be contacted (assuming you are).

	*If you're threatened with legal action, try not to worry too much these are almost always empty threats. You can send them[[legal threat\|this]] if you like.		*If you're threatened with legal action, try not to worry too much these are almost always empty threats. You can send them [[legal threat\|this]] if you like.

	*Dont take the member off moderation until the issues are resolved (if at all).		*Dont take the member off moderation until the issues are resolved (if at all).