Ombudsman Remit - Revision history

Jacky at 11:47, 18 July 2025

2025-07-18T11:47:11Z

← Older revision		Revision as of 11:47, 18 July 2025
Line 39:		Line 39:
	====Links====		====Links====
	*[[Advisory Panel Procedure]]		*[[Advisory Panel Procedure]]
			* 2022 request for Panel Members [[https://discourse.ilovefreegle.org/t/wanted-volunteers-for-ombudsman-advisory-panel/5205]]
			* 2023 request for Panel Members [[https://discourse.ilovefreegle.org/t/volunteers-for-ombudsman-advisory-panel/6417]]
			* 2024 request for Panel Members [[https://discourse.ilovefreegle.org/t/volunteers-for-ombudsman-advisory-panel/7625]]
			* 2025 request for Panel Members [[https://discourse.ilovefreegle.org/t/volunteers-for-the-ombudsman-advisory-panel-2025-26/8771]]
	*[[Complaints Procedure]]		*[[Complaints Procedure]]
	*Mail address: ombudsman@ilovefreegle.org		*Mail address: ombudsman@ilovefreegle.org

Jacky: /* Role */ Removed reference to Abandoned Groups Procedure as that task is now delegated to the Mentor Team.

2025-04-03T14:23:09Z

Role: Removed reference to Abandoned Groups Procedure as that task is now delegated to the Mentor Team.

← Older revision		Revision as of 14:23, 3 April 2025
Line 16:		Line 16:

	====Role====		====Role====
	Role: The purpose of this role is to act as final arbiter in the Complaints Procedure, with the help of the Advisory Panel as necessary~~, and in the Abandoned Groups Procedure~~.		Role: The purpose of this role is to act as final arbiter in the Complaints Procedure, with the help of the Advisory Panel as necessary.

	====Job Remit====		====Job Remit====

Jacky: Edited preface to reflect current practice. As agreed by Development group.

2025-03-11T14:40:35Z

Edited preface to reflect current practice. As agreed by Development group.

← Older revision		Revision as of 14:40, 11 March 2025
Line 3:		Line 3:


	The role of Ombudsman is carried out by either one or an equal team of two~~. One Ombudsman will take the lead in each complaint process~~.		The role of Ombudsman is carried out by either one or an equal team of two.

	====Appointment====		====Appointment====

Jacky: /* Role */ amended to include new role delegated by Board for approval of final stage of Abandoned Group , as agreed by Development Group

2025-03-11T14:39:24Z

Role: amended to include new role delegated by Board for approval of final stage of Abandoned Group , as agreed by Development Group

← Older revision		Revision as of 14:39, 11 March 2025
Line 16:		Line 16:

	====Role====		====Role====
	The purpose of this role is to act as final arbiter in the Complaints Procedure~~. This can be~~ with the help of the Advisory Panel in ~~exceptional circumstances~~.		Role: The purpose of this role is to act as final arbiter in the Complaints Procedure, with the help of the Advisory Panel as necessary, and in the Abandoned Groups Procedure.

	====Job Remit====		====Job Remit====

Jacky: Protected "Ombudsman Remit" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2024-11-14T12:38:00Z

Protected "Ombudsman Remit" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision	Revision as of 12:38, 14 November 2024
(No difference)

Jacky: /* Appointment */

2023-12-15T14:10:36Z

Appointment

← Older revision		Revision as of 14:10, 15 December 2023
Line 12:		Line 12:
	The current Ombudsmen are:		The current Ombudsmen are:

	Jeni Mason - appointed November 2021~~<br>~~, reappointed December 2023		Jeni Mason - appointed November 2021, reappointed December 2023 <br>
	Kim Hiscock - appointed March 2023, reappointed December 2023		Kim Hiscock - appointed March 2023, reappointed December 2023


	====Role====		====Role====

Jacky at 14:09, 15 December 2023

2023-12-15T14:09:37Z

← Older revision		Revision as of 14:09, 15 December 2023
Line 12:		Line 12:
	The current Ombudsmen are:		The current Ombudsmen are:

	Jeni Mason - appointed November 2021<br>		Jeni Mason - appointed November 2021<br>, reappointed December 2023
	Kim Hiscock - appointed March 2023		Kim Hiscock - appointed March 2023, reappointed December 2023

Jacky at 13:06, 20 March 2023

2023-03-20T13:06:09Z

← Older revision		Revision as of 13:06, 20 March 2023
Line 13:		Line 13:

	Jeni Mason - appointed November 2021<br>		Jeni Mason - appointed November 2021<br>
	Kim - appointed March 2023		Kim Hiscock - appointed March 2023

Jacky at 11:31, 20 March 2023

2023-03-20T11:31:53Z

← Older revision		Revision as of 11:31, 20 March 2023
Line 3:		Line 3:


	The role of Ombudsman is carried out by either one or ~~up to~~ an equal team of two. One Ombudsman will take the lead in each complaint process.		The role of Ombudsman is carried out by either one or an equal team of two. One Ombudsman will take the lead in each complaint process.

	====Appointment====		====Appointment====
Line 9:		Line 9:

	An Ombudsman can cease to hold office before the end of their term, as described in the [[Named Role Holder Ending Term of Office Procedure]].		An Ombudsman can cease to hold office before the end of their term, as described in the [[Named Role Holder Ending Term of Office Procedure]].

			The current Ombudsmen are:

			Jeni Mason - appointed November 2021<br>
			Kim - appointed March 2023


	====Role====		====Role====
	The purpose of this role is to act as final arbiter in the Complaints Procedure. This can be with the help of the Advisory Panel in exceptional circumstances.		The purpose of this role is to act as final arbiter in the Complaints Procedure. This can be with the help of the Advisory Panel in exceptional circumstances.


	====Job Remit====		====Job Remit====
Line 20:		Line 25:
	*Produce an annual anonymised report for the AGM of complaints received and their resolution.		*Produce an annual anonymised report for the AGM of complaints received and their resolution.
	*Maintain confidentiality of all parts of the complaint process.		*Maintain confidentiality of all parts of the complaint process.


	====Working Practices====		====Working Practices====
Line 31:		Line 35:
	Prolonged absence without prior notification will be dealt with under section 3 of the Named Role Ending Term of Office Procedures document.		Prolonged absence without prior notification will be dealt with under section 3 of the Named Role Ending Term of Office Procedures document.
	Any communication with members or volunteers, whether on Central or Working Groups or via email, should be clear if this is in the name of the Ombudsman.		Any communication with members or volunteers, whether on Central or Working Groups or via email, should be clear if this is in the name of the Ombudsman.

Jacky: /* Appointment */

2022-07-30T12:06:58Z

Appointment

← Older revision		Revision as of 12:06, 30 July 2022
Line 8:		Line 8:
	This role is an annual appointment by the Board. At the end of their term of office, role holders are eligible to be appointed again immediately. If necessary, the Board can ask for recommendations for the role or approach individual candidates directly. The Board will inform Freegle Central of the result of annual appointments.		This role is an annual appointment by the Board. At the end of their term of office, role holders are eligible to be appointed again immediately. If necessary, the Board can ask for recommendations for the role or approach individual candidates directly. The Board will inform Freegle Central of the result of annual appointments.

	An Ombudsman can cease to hold office before the end of their term, as described in the Named Role Holder Ending Term of Office Procedure.		An Ombudsman can cease to hold office before the end of their term, as described in the [[Named Role Holder Ending Term of Office Procedure]].


	====Role====		====Role====