ModTools Functions - Revision history

Jacky: /* Chat review */

2025-07-18T10:47:00Z

Chat review

← Older revision		Revision as of 10:47, 18 July 2025
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	=== Chat review ===		=== Chat review ===
	~~- unlike~~ other spam this will come up quite often because the filters are sent to catch any mention of money, addresses etc of which there is quite a lot in chat as people arrange pick-ups, compare notes re costs, offer to pay petrol etc. You need to click on ‘View chat’ to see the context. Mostly these so-called spam chats are actually perfectly legitimate arrangements between members and should be approved ie select ‘Not Spam’. You have the option to add notes to either member where you feel it is appropriate or to the chat itself. Use sparingly or you will give members the impression big brother is watching them! Mark as ‘Spam’ anything that is obviously so and not part of a conversation between members - usually a web address on its own. Whitelisting is where the same chat keeps getting caught up in the spam filters when it is plainly legitimate, and will avoid this happening in future.
	One problem which occurs from time to time is where a member tells another that the free item has gone but they have one to sell. As all offers on Freegle have to be made freely this is against the rules. The easiest option here is just to delete the Chat. However, you might wish to inform the offending member that this against the rules before you do so. If you add a moderator note to the Chat (make sure you pick the right member to send it to) before you delete it ~~I think~~ it goes straight to that person regardless of whether or not you have released the Chat. The alternative is to send a message to the member via a blank standard message ~~(see later handout on moderating)~~ and also to mark their ‘card” as a seller.		'Red' chat reviews for your group(s). Unlike other spam this will come up quite often because the filters are sent to catch any mention of money, addresses etc of which there is quite a lot in chat as people arrange pick-ups, compare notes re costs, offer to pay petrol etc. You need to click on ‘View chat’ to see the context. Mostly these so-called spam chats are actually perfectly legitimate arrangements between members and should be approved ie select ‘Not Spam’. You have the option to add notes to either member where you feel it is appropriate or to the chat itself. Use sparingly or you will give members the impression big brother is watching them! Mark as ‘Spam’ anything that is obviously so and not part of a conversation between members - usually a web address on its own. Whitelisting is where the same chat keeps getting caught up in the spam filters when it is plainly legitimate, and will avoid this happening in future.
			One problem which occurs from time to time is where a member tells another that the free item has gone but they have one to sell. As all offers on Freegle have to be made freely this is against the rules. The easiest option here is just to delete the Chat. However, you might wish to inform the offending member that this against the rules before you do so. If you add a moderator note to the Chat (make sure you pick the right member to send it to) before you delete it, it goes straight to that person regardless of whether or not you have released the Chat. The alternative is to send a message to the member via a blank standard message and also to mark their ‘card” as a seller.

			'Blue' chat reviews for other group(s). Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group. You can choose whether they are also shown to other Freegle mods who have chosen this setting, in which case they can be approved quickly if they are innocent (but can't be rejected). Otherwise they'll only show for mods on the group. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details

	=== Related ===		=== Related ===

Neville Reid: link

2025-06-17T07:50:32Z

link

← Older revision		Revision as of 07:50, 17 June 2025
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	This is one of the personal crib sheets used by Vee Martin, Mentor, when she was training new moderators. The views expressed within this and her other two crib sheets are her own. The other two crib sheets are [[Moderating a Post]] and [[Problematic Posts]].		This is one of the personal crib sheets used by Vee Martin, Mentor, when she was training new moderators. The views expressed within this and her other two crib sheets are her own. The other two crib sheets are [[Moderating a Post]] and [[Problematic Posts]].

	A brief summary of ModTools functions		;A brief summary of [[ModTools]] functions

	== Dashboard ==		== Dashboard ==

Neville Reid: demote headings. Dashboard is not a super-heading above Messages, etc; for that one, add "See ModTools#Dashboard."

2025-04-13T15:13:07Z

demote headings. Dashboard is not a super-heading above Messages, etc; for that one, add "See ModTools#Dashboard."

Show changes

Neville Reid: /* Links: */ Category:ModTools

2025-02-22T08:13:45Z

Links:: Category:ModTools

← Older revision		Revision as of 08:13, 22 February 2025
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	[[Category:Recruit/Train/Retain]]		[[Category:Recruit/Train/Retain]]
			[[Category:ModTools]]

Jacky at 14:40, 4 November 2024

2024-11-04T14:40:45Z

← Older revision		Revision as of 14:40, 4 November 2024
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	This is one of the personal crib sheets used by Vee Martin, Mentor, when training new moderators. The views expressed within this and her other two crib sheets are her own. The other two crib sheets are [[Moderating a Post]] and [[Problematic Posts]].		This is one of the personal crib sheets used by Vee Martin, Mentor, when she was training new moderators. The views expressed within this and her other two crib sheets are her own. The other two crib sheets are [[Moderating a Post]] and [[Problematic Posts]].

	A brief summary of ModTools functions		A brief summary of ModTools functions

Derek Cole: /* Spammer list */

2022-10-24T08:56:22Z

Spammer list

← Older revision		Revision as of 08:56, 24 October 2022
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	==== Spammer list ====		==== Spammer list ====

	Not really for beginners. This is where ~~you report~~ members ~~you think~~ are ~~spamming your group~~, get information about them and see who has been whitelisted ie exempted. Beginners should seek advice from other more experienced mods or their mentor if they feel they have come across a spammer.		Not really for beginners. This is where reported members that have found to have been spamming are kept, get information about them and see who has been whitelisted ie exempted. Beginners should seek advice from other more experienced mods or their mentor if they feel they have come across a spammer.

	==== Logs ====		==== Logs ====

Derek Cole: /* Edits */

2022-05-04T10:52:56Z

Edits

← Older revision		Revision as of 10:52, 4 May 2022
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	===== Edits =====		===== Edits =====
	- fairly self explanatory. If you click on it, you’ll see ~~the instructions~~ when ~~there is something to edit~~.		- fairly self explanatory. If you click on it you’ll see when a member has Edited their post, it then comes through this section for Approval (or not).

	==== Members ====		==== Members ====

Derek Cole: /* Help */

2021-11-28T12:31:29Z

Help

← Older revision		Revision as of 12:31, 28 November 2021
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	==== Help ====		==== Help ====

	~~Will take~~ you ~~to Discourse where~~ you can ask ~~questions, read answers etc. As a new mod you are automatically joined~~ to ~~all groups~~.		This brings you here! If you can't find the help you want on this page or the links provided, ask on Discourse (click 'Us' on the top ModTools menu) to ask your question and/or to ask for more information to be included here.

	=== Chats - the speech bubble ===		=== Chats - the speech bubble ===

Jacky: /* Links: */

2021-03-19T12:36:55Z

Links:

← Older revision		Revision as of 12:36, 19 March 2021
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	=== Links: ===		=== Links: ===
			*[[Discourse]] - information and links for all the central discussion groups, offering help and support for all volunteers
	*[https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]		*[https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]
	*[[ModTools]]		*[[ModTools]]

Jacky: /* Discourse - the Us icon */

2020-11-08T14:10:40Z

Discourse - the Us icon

← Older revision		Revision as of 14:10, 8 November 2020
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	Links:		=== Links: ===
			*[https://wiki.ilovefreegle.org/images/Training_manual_for_modtools_2020.pdf Mentors' Training Manual for Modtools]
	*[[ModTools]]		*[[ModTools]]
	*[[Recruiting, Training and Retaining]]		*[[Recruiting, Training and Retaining]]