Mentor Team Remit - Revision history

Neville Reid: The former Abandoned Groups Procedure was withdrawn by the Board in April 2025.

2025-07-14T17:36:44Z

The former Abandoned Groups Procedure was withdrawn by the Board in April 2025.

← Older revision		Revision as of 17:36, 14 July 2025
Line 1:		Line 1:
	This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.		This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.
			The former [[Abandoned Groups Procedure]] was withdrawn by the Board in April 2025.

	===Role and Remit===		===Role and Remit===

Neville Reid: Updates requested by Jo at https://discourse.ilovefreegle.org/t/wiki-update-mentor-remit/8759

2025-07-14T17:09:52Z

Updates requested by Jo at https://discourse.ilovefreegle.org/t/wiki-update-mentor-remit/8759

Neville Reid: /* Related Documents and Links */ to link to a category, use a colon inside the brackets

2025-07-13T18:59:46Z

Related Documents and Links: to link to a category, use a colon inside the brackets

← Older revision		Revision as of 18:59, 13 July 2025
Line 109:		Line 109:
	*[[Caretaker Groups]]		*[[Caretaker Groups]]
	*[[Caretaker Group Rules]]		*[[Caretaker Group Rules]]
	*~~https~~:~~//wiki.ilovefreegle.org/~~Category:~~Mentor_Team_Reports~~		*[[:Category:Mentor Team Reports]]
	*[[New Group Support Procedures]]		*[[New Group Support Procedures]]
	*[[Contacting Groups Procedure]]		*[[Contacting Groups Procedure]]
Line 115:		Line 115:
	*[[Freegle Affiliated Group Area Guidelines]]		*[[Freegle Affiliated Group Area Guidelines]]
	*[[Freegle Affiliated Group Name and Logo Guidelines]]		*[[Freegle Affiliated Group Name and Logo Guidelines]]
	*[[http://wiki.ilovefreegle.org/Category:Mentor_Team_Reports]]
	*[[Document Approval Policy]]		*[[Document Approval Policy]]
	*[[Glossary]]		*[[Glossary]]
Line 122:		Line 121:


	[[category:Policies, Procedures, Remits]] [[category:Mentor Team]]		[[category:Policies, Procedures, Remits]]
			[[category:Mentor Team]]

Jacky: /* Abandoned Groups */

2025-04-03T13:22:59Z

Abandoned Groups

← Older revision		Revision as of 13:22, 3 April 2025
Line 101:		Line 101:

	===Abandoned Groups===		===Abandoned Groups===
	If a group ~~is considered to~~ be abandoned~~, the Mentors follow~~ the ~~[[Abandoned Groups Procedure]]~~.		The Mentors have delegated responsibility to investigate, support and maintain groups without active local volunteers. After three months of maintaining such a group, a new lead (ideally local) volunteer may be appointed following a vote declaring the group abandoned by the Mentor Team.

	===Reports and Review===		===Reports and Review===

Jacky: /* Caretaker Groups */

2024-06-19T07:27:36Z

Caretaker Groups

← Older revision		Revision as of 07:27, 19 June 2024
Line 98:		Line 98:
	This list is available here [https://docs.google.com/spreadsheets/d/1iwZZgrUdwrJwHn6xqRzUfvFOSGPNOEphJSDjn_fKMqQ/edit#gid=909871940]		This list is available here [https://docs.google.com/spreadsheets/d/1iwZZgrUdwrJwHn6xqRzUfvFOSGPNOEphJSDjn_fKMqQ/edit#gid=909871940]

	Good practice guidelines are followed by the Mentors when running a Caretaker ~~groups~~, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].		Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].

	===Abandoned Groups===		===Abandoned Groups===

Jacky: /* Working Practice */

2024-06-19T07:25:45Z

Working Practice

← Older revision		Revision as of 07:25, 19 June 2024
Line 67:		Line 67:
	Each member of the Mentor Team has access to a google document spreadsheet where mods/Groups needing mentoring and mentor details are placed. Monthly confirmation of ongoing mentoring will be recorded.		Each member of the Mentor Team has access to a google document spreadsheet where mods/Groups needing mentoring and mentor details are placed. Monthly confirmation of ongoing mentoring will be recorded.

	When the Mentor Team is notified of a Group requiring help the team ~~cooerdinator~~ will seek a suitable mentor, bearing in mind particularly:		When the Mentor Team is notified of a Group requiring help the team Coordinator will seek a suitable mentor, bearing in mind particularly:
	*The times of day they are available and the times that the mod requesting help is available		*The times of day they are available and the times that the mod requesting help is available
	*Any specific requests made by the mod/Group requesting help		*Any specific requests made by the mod/Group requesting help

Jacky: /* Working Practice */

2024-06-19T07:22:17Z

Working Practice

← Older revision		Revision as of 07:22, 19 June 2024
Line 80:		Line 80:
	*Media/publicity/social media		*Media/publicity/social media
	*Basic fundraising		*Basic fundraising
	Individual Mentors may not be experienced in all of these aspects but ~~all~~ will help find people who can help them.		Individual Mentors may not be experienced in all of these aspects but will help find people who can help them.

	===Code of Practice for Mentors===		===Code of Practice for Mentors===

Jacky: /* Membership */

2024-06-19T07:16:58Z

Membership

← Older revision		Revision as of 07:16, 19 June 2024
Line 14:		Line 14:
	*We welcome any Freegle Volunteer who meets the criteria and would like to offer their experience to help other volunteers. Email mentors@ilovefreegle.org		*We welcome any Freegle Volunteer who meets the criteria and would like to offer their experience to help other volunteers. Email mentors@ilovefreegle.org
	*Two members of the New Groups Team (NGT) will act as links between the Mentor Team and NGT.		*Two members of the New Groups Team (NGT) will act as links between the Mentor Team and NGT.
	*The ~~Mentors~~ Coordinator will be the Development Group’s contact for any queries, clarifications or changes of practice.		*The Mentor's Coordinator will be the Development Group’s contact for any queries, clarifications or changes of practice.
	*Contact Admins will be part of the team with specific and limited roles outlined in the Contacting Groups Procedure.		*Contact Admins will be part of the team with specific and limited roles outlined in the Contacting Groups Procedure.
	*The Board will have access to the Team group via ownership with an ilovefreegle.org email address (mentors@ilovefreegle.org).		*The Board will have access to the Team group via ownership with an ilovefreegle.org email address (mentors@ilovefreegle.org).

Jacky at 15:57, 10 June 2022

2022-06-10T15:57:23Z

← Older revision		Revision as of 15:57, 10 June 2022
Line 1:		Line 1:
	This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board.		This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.


	===Role and Remit===		===Role and Remit===

Jacky at 15:51, 10 June 2022

2022-06-10T15:51:32Z

← Older revision		Revision as of 15:51, 10 June 2022
Line 103:		Line 103:

	===Reports and Review===		===Reports and Review===
	Mentors will make a brief monthly report to Freegle UK Central on the number of groups being mentored/caretaken with details of groups that have transferred to which new owners. Mentors will bring any issues that the Mentors think need discussion to the Development Working Group~~. See [[http://wiki.ilovefreegle.org/Category:Mentor_Team_Reports]] for list and links to the reports~~.		Mentors will make a brief monthly report to Freegle UK Central on the number of groups being mentored/caretaken with details of groups that have transferred to which new owners. Mentors will bring any issues that the Mentors think need discussion to the Development Working Group.

	===Related Documents and Links===		===Related Documents and Links===

← Older revision		Revision as of 17:09, 14 July 2025
Line 59:		Line 59:
	b. A Mentor will be appointed to:		b. A Mentor will be appointed to:
	*Each new group set up from scratch with new Moderators to Freegle, as part of New Group Support arrangements.		*Each new group set up from scratch with new Moderators to Freegle, as part of New Group Support arrangements.

	*A group which appears to be abandoned as defined under the Abandoned Group Procedure https://wiki.ilovefreegle.org/Abandoned_Groups_Procedure

	(1)These might be groups that aren’t moderated - that being where modding takes place once or twice a week or even less, or those whose message counts have taken a dramatic nosedive, or who rarely or never answer messages to the owner address. These are indicators that those groups are in serious danger of going under and the Mentors are able to offer help to avert that.		(1)These might be groups that aren’t moderated - that being where modding takes place once or twice a week or even less, or those whose message counts have taken a dramatic nosedive, or who rarely or never answer messages to the owner address. These are indicators that those groups are in serious danger of going under and the Mentors are able to offer help to avert that.
Line 73:		Line 71:
	*The workload of individual team members		*The workload of individual team members

	The Mentor Team will work from personal mailboxes ~~and copy messages to a groups~~.~~io address for reference https://groups.io/g/Freegle-mentors~~.		The Mentor Team will work from personal mailboxes. The team Coordinator works from the mentor mailbox.

	The Mentors will use their personal experience and knowledge of running Freegle groups to help with a variety of issues, including:		The Mentors will use their personal experience and knowledge of running Freegle groups to help with a variety of issues, including:
Line 87:		Line 85:
	*Mentors are not expected to remain on Groups permanently although they may assist with making permanent moderation arrangements.		*Mentors are not expected to remain on Groups permanently although they may assist with making permanent moderation arrangements.
	*Mentors (as part of New Group Support arrangements) will have owner status on groups.		*Mentors (as part of New Group Support arrangements) will have owner status on groups.
	*All members of Mentors Team will promote the Best Practice guidelines for Freegle Groups.		*All members of Mentors Team will promote the [[Best Practice]] guidelines for Freegle Groups.
	*When Mentors are involved with Caretaker or Abandoned groups, the relevant procedures and guidelines must be followed.		*When Mentors are involved with Caretaker or Abandoned groups, the relevant procedures and guidelines must be followed.
	*Any Mentor who believes they have any conflict of interest in respect of a particular group or volunteer will not take part in the decision making process for that group but can provide local background information/support if required.		*Any Mentor who believes they have any conflict of interest in respect of a particular group or volunteer will not take part in the decision making process for that group but can provide local background information/support if required.
Line 96:		Line 94:

	A Mentor is allocated as the Caretaker owner, with a second member of the mentor Team acting as a backup owner as a safety measure, and the names of the groups are added to the Caretaker list.		A Mentor is allocated as the Caretaker owner, with a second member of the mentor Team acting as a backup owner as a safety measure, and the names of the groups are added to the Caretaker list.
	~~This~~ list is ~~available here [~~https://~~docs~~.~~google.com~~/~~spreadsheets~~/~~d/1iwZZgrUdwrJwHn6xqRzUfvFOSGPNOEphJSDjn_fKMqQ/edit#gid=909871940]~~		Access to the list on Google Sheets is restricted to relevant people, but a map is published at https://modtools.org/map/caretaker.

	Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].		Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].