Mentor Team Remit - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

Neville Reid: The former Abandoned Groups Procedure was withdrawn by the Board in April 2025.

2025-07-14T17:36:44Z

The former Abandoned Groups Procedure was withdrawn by the Board in April 2025.

← Older revision		Revision as of 17:36, 14 July 2025
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	This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.		This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.
			The former [[Abandoned Groups Procedure]] was withdrawn by the Board in April 2025.

	===Role and Remit===		===Role and Remit===

Neville Reid: Updates requested by Jo at https://discourse.ilovefreegle.org/t/wiki-update-mentor-remit/8759

2025-07-14T17:09:52Z

Updates requested by Jo at https://discourse.ilovefreegle.org/t/wiki-update-mentor-remit/8759

Neville Reid: /* Related Documents and Links */ to link to a category, use a colon inside the brackets

2025-07-13T18:59:46Z

Related Documents and Links: to link to a category, use a colon inside the brackets

← Older revision		Revision as of 18:59, 13 July 2025
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	*[[Caretaker Groups]]		*[[Caretaker Groups]]
	*[[Caretaker Group Rules]]		*[[Caretaker Group Rules]]
	*~~https~~:~~//wiki.ilovefreegle.org/~~Category:~~Mentor_Team_Reports~~		*[[:Category:Mentor Team Reports]]
	*[[New Group Support Procedures]]		*[[New Group Support Procedures]]
	*[[Contacting Groups Procedure]]		*[[Contacting Groups Procedure]]
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	*[[Freegle Affiliated Group Area Guidelines]]		*[[Freegle Affiliated Group Area Guidelines]]
	*[[Freegle Affiliated Group Name and Logo Guidelines]]		*[[Freegle Affiliated Group Name and Logo Guidelines]]
	*[[http://wiki.ilovefreegle.org/Category:Mentor_Team_Reports]]
	*[[Document Approval Policy]]		*[[Document Approval Policy]]
	*[[Glossary]]		*[[Glossary]]
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	[[category:Policies, Procedures, Remits]] [[category:Mentor Team]]		[[category:Policies, Procedures, Remits]]
			[[category:Mentor Team]]

Jacky: /* Abandoned Groups */

2025-04-03T13:22:59Z

Abandoned Groups

← Older revision		Revision as of 13:22, 3 April 2025
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	===Abandoned Groups===		===Abandoned Groups===
	If a group ~~is considered to~~ be abandoned~~, the Mentors follow~~ the ~~[[Abandoned Groups Procedure]]~~.		The Mentors have delegated responsibility to investigate, support and maintain groups without active local volunteers. After three months of maintaining such a group, a new lead (ideally local) volunteer may be appointed following a vote declaring the group abandoned by the Mentor Team.

	===Reports and Review===		===Reports and Review===

Jacky: /* Caretaker Groups */

2024-06-19T07:27:36Z

Caretaker Groups

← Older revision		Revision as of 07:27, 19 June 2024
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	This list is available here [https://docs.google.com/spreadsheets/d/1iwZZgrUdwrJwHn6xqRzUfvFOSGPNOEphJSDjn_fKMqQ/edit#gid=909871940]		This list is available here [https://docs.google.com/spreadsheets/d/1iwZZgrUdwrJwHn6xqRzUfvFOSGPNOEphJSDjn_fKMqQ/edit#gid=909871940]

	Good practice guidelines are followed by the Mentors when running a Caretaker ~~groups~~, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].		Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].

	===Abandoned Groups===		===Abandoned Groups===

Jacky: /* Working Practice */

2024-06-19T07:25:45Z

Working Practice

← Older revision		Revision as of 07:25, 19 June 2024
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	Each member of the Mentor Team has access to a google document spreadsheet where mods/Groups needing mentoring and mentor details are placed. Monthly confirmation of ongoing mentoring will be recorded.		Each member of the Mentor Team has access to a google document spreadsheet where mods/Groups needing mentoring and mentor details are placed. Monthly confirmation of ongoing mentoring will be recorded.

	When the Mentor Team is notified of a Group requiring help the team ~~cooerdinator~~ will seek a suitable mentor, bearing in mind particularly:		When the Mentor Team is notified of a Group requiring help the team Coordinator will seek a suitable mentor, bearing in mind particularly:
	*The times of day they are available and the times that the mod requesting help is available		*The times of day they are available and the times that the mod requesting help is available
	*Any specific requests made by the mod/Group requesting help		*Any specific requests made by the mod/Group requesting help

Jacky: /* Working Practice */

2024-06-19T07:22:17Z

Working Practice

← Older revision		Revision as of 07:22, 19 June 2024
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	*Media/publicity/social media		*Media/publicity/social media
	*Basic fundraising		*Basic fundraising
	Individual Mentors may not be experienced in all of these aspects but ~~all~~ will help find people who can help them.		Individual Mentors may not be experienced in all of these aspects but will help find people who can help them.

	===Code of Practice for Mentors===		===Code of Practice for Mentors===

Jacky: /* Membership */

2024-06-19T07:16:58Z

Membership

← Older revision		Revision as of 07:16, 19 June 2024
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	*We welcome any Freegle Volunteer who meets the criteria and would like to offer their experience to help other volunteers. Email mentors@ilovefreegle.org		*We welcome any Freegle Volunteer who meets the criteria and would like to offer their experience to help other volunteers. Email mentors@ilovefreegle.org
	*Two members of the New Groups Team (NGT) will act as links between the Mentor Team and NGT.		*Two members of the New Groups Team (NGT) will act as links between the Mentor Team and NGT.
	*The ~~Mentors~~ Coordinator will be the Development Group’s contact for any queries, clarifications or changes of practice.		*The Mentor's Coordinator will be the Development Group’s contact for any queries, clarifications or changes of practice.
	*Contact Admins will be part of the team with specific and limited roles outlined in the Contacting Groups Procedure.		*Contact Admins will be part of the team with specific and limited roles outlined in the Contacting Groups Procedure.
	*The Board will have access to the Team group via ownership with an ilovefreegle.org email address (mentors@ilovefreegle.org).		*The Board will have access to the Team group via ownership with an ilovefreegle.org email address (mentors@ilovefreegle.org).

Jacky at 15:57, 10 June 2022

2022-06-10T15:57:23Z

← Older revision		Revision as of 15:57, 10 June 2022
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	This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board.		This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.


	===Role and Remit===		===Role and Remit===

← Older revision		Revision as of 12:00, 17 July 2026
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	This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.		This remit was adopted by the Board at their meeting of 25th June 2015, and amended 9th March 2016 after discussion and recommendation by Development Group was approved by the Board. It has had some slight amendments made during March-June 2022 in line with current practice by request of the Mentor Team.
	The former [[Abandoned Groups Procedure]] was withdrawn by the Board in April 2025.		The former [[Abandoned Groups Procedure]] was withdrawn by the Board in April 2025.

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	*To allocate new owners for Caretaker groups as appropriate.		*To allocate new owners for Caretaker groups as appropriate.
	*To handle the processes of running and handing over Caretaker and Abandoned groups to new owners, including appropriate consultation with NGT and the Board.		*To handle the processes of running and handing over Caretaker and Abandoned groups to new owners, including appropriate consultation with NGT and the Board.
	*To provide short term moderation support for any group for holiday, illness or any other emergency.		*To provide short-term moderation support for any group for holiday, illness or any other emergency.
	*To help provide communication to groups by Contact Admins as part of the Contacting Groups Procedure.		*To help provide communication to groups by Contact Admins as part of the Contacting Groups Procedure.

	===Membership===		===Membership===
	*We welcome any Freegle Volunteer who meets the criteria and would like to offer their experience to help other volunteers. Email mentors@ilovefreegle.org		*We welcome any Freegle Volunteer who meets the criteria and would like to offer their experience to help other volunteers. Email mentors@ilovefreegle.org
	*Two members of the New Groups Team (NGT) will act as links between the Mentor Team and NGT.		*Two members of the New Groups Team (NGT) will act as links between the Mentor Team and NGT.
	*The Mentor's Coordinator will be the Development ~~Group’s~~ contact for any queries, clarifications or changes of practice.		*The Mentor's Coordinator will be the Development Group's contact for any queries, clarifications or changes of practice.
	*Contact Admins will be part of the team with specific and limited roles outlined in the Contacting Groups Procedure.		*Contact Admins will be part of the team with specific and limited roles outlined in the Contacting Groups Procedure.
	*The Board will have access to the Team group via ownership with an ilovefreegle.org email address (mentors@ilovefreegle.org).		*The Board will have access to the Team group via ownership with an ilovefreegle.org email address (mentors@ilovefreegle.org).

	===Appointing Mentors to the Mentors Team===		===Appointing Mentors to the Mentors Team===
	*The Team will record the selection process/rationale and decide who they would like to join the Team. This decision will be made by a poll of a minimum of 4 days duration, carried by a simple majority of votes. A list of the names of suitable candidates who were not selected will be retained by Mentors and the Board for consideration for future vacancies.		*The Team will record the selection process/rationale and decide who they would like to join the Team. This decision will be made by a poll of a minimum of 4 days' duration, carried by a simple majority of votes. A list of the names of suitable candidates who were not selected will be retained by Mentors and the Board for consideration for future vacancies.
	*A prospective Mentor needs to have a proven record of running a reuse group, ideally being an experienced Freegle volunteer for a minimum of six months, and be familiar with the current Freegle platform.		*A prospective Mentor needs to have a proven record of running a reuse group, ideally being an experienced Freegle volunteer for a minimum of six months, and be familiar with the current Freegle platform.
	*A Mentor needs to work to the agreed guidelines and configurations decided by the group, with an attitude that supports and encourages volunteers.		*A Mentor needs to work to the agreed guidelines and configurations decided by the group, with an attitude that supports and encourages volunteers.
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	*Appointing two liaison members for NGT from the Team.		*Appointing two liaison members for NGT from the Team.
	*Arranging recruitment of new Mentors/Caretakers.		*Arranging recruitment of new Mentors/Caretakers.
	*Appointing any further role holders (eg. Deputy) as necessary to help fulfil the remit of the Team.		*Appointing any further role holders (e.g. Deputy) as necessary to help fulfil the remit of the Team.
	*Liaising when required with Contact Admins for the Contacting Group Procedure.		*Liaising when required with Contact Admins for the Contacting Group Procedure.

	====Appointment of Coordinator====		====Appointment of Coordinator====
	The role will be open to all Mentors on the Team. Required skills and availability should be considered when appointing. Appointment can be either via consensus (if there is one candidate on which the Group agrees) or a poll of members of the Team. If a poll is required, it will be for a minimum of 4 days duration, carried by a simple majority of votes.		The role will be open to all Mentors on the Team. Required skills and availability should be considered when appointing. Appointment can be either via consensus (if there is one candidate on which the Group agrees) or a poll of members of the Team. If a poll is required, it will be for a minimum of 4 days' duration, carried by a simple majority of votes.

	====Termination of Role of Coordinator====		====Termination of Role of Coordinator====
	*The Coordinator can stand down at any time by informing the Team.		*The Coordinator can stand down at any time by informing the Team.
	*If Mentors feel the role is not being fulfilled then they should try to work with the role holder to help or failing that, the Board should be contacted to assist.		*If Mentors feel the role is not being fulfilled then they should try to work with the role holder to help or, failing that, the Board should be contacted to assist.
	*In extremis, Team members can call for a vote of no confidence to be run within the Team to retain or remove the person.		*In extremis, Team members can call for a vote of no confidence to be run within the Team to retain or remove the person.

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	===Mentor Placement===		===Mentor Placement===
	a. A Mentor will be offered to:		a. A Mentor will be offered to:
	*Previously established newly affiliated groups for a period of six months.		*Previously established newly affiliated groups for a period of six months.
	*Established groups who request help in order to deal with specific issues.		*Established groups who request help in order to deal with specific issues.
	*Groups that appear to be struggling(1) or have permanent or temporary problems with running their group.		*Groups that appear to be struggling(1) or have permanent or temporary problems with running their group.
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	*Each new group set up from scratch with new Moderators to Freegle, as part of New Group Support arrangements.		*Each new group set up from scratch with new Moderators to Freegle, as part of New Group Support arrangements.

	(1)These might be groups that ~~aren’t~~ moderated - that being where modding takes place once or twice a week or even less, or those whose message counts have taken a dramatic nosedive, or who rarely or never answer messages to the owner address. These are indicators that those groups are in serious danger of going under and the Mentors are able to offer help to avert that.		(1) These might be groups that aren't moderated - that being where modding takes place once or twice a week or even less, or those whose message counts have taken a dramatic nosedive, or who rarely or never answer messages to the owner address. These are indicators that those groups are in serious danger of going under, and the Mentors are able to offer help to avert that.

	===Working Practice===		===Working Practice===
	Each member of the Mentor Team has access to a ~~google~~ document spreadsheet where mods/Groups needing mentoring and mentor details are placed. Monthly confirmation of ongoing mentoring will be recorded.		Each member of the Mentor Team has access to a Google document spreadsheet where mods/Groups needing mentoring and mentor details are placed. Monthly confirmation of ongoing mentoring will be recorded.

	When the Mentor Team is notified of a Group requiring help the team Coordinator will seek a suitable mentor, bearing in mind particularly:		When the Mentor Team is notified of a Group requiring help the team Coordinator will seek a suitable mentor, bearing in mind particularly:
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	The Mentors will use their personal experience and knowledge of running Freegle groups to help with a variety of issues, including:		The Mentors will use their personal experience and knowledge of running Freegle groups to help with a variety of issues, including:
	*Dealing with difficult awkward situations/composing suitable messages		*Dealing with difficult, awkward situations/composing suitable messages
	*Tech, including Freegle Direct and the Mod Plug In/~~Modtools~~/Message Maker		*Tech, including Freegle Direct and the Mod Plug In/ModTools/Message Maker
	*Media/publicity/social media		*Media/publicity/social media
	*Basic fundraising		*Basic fundraising

	Individual Mentors may not be experienced in all of these aspects but will help find people who can help them.		Individual Mentors may not be experienced in all of these aspects but will help find people who can help them.

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	*All members of Mentors Team will promote the [[Best Practice]] guidelines for Freegle Groups.		*All members of Mentors Team will promote the [[Best Practice]] guidelines for Freegle Groups.
	*When Mentors are involved with Caretaker or Abandoned groups, the relevant procedures and guidelines must be followed.		*When Mentors are involved with Caretaker or Abandoned groups, the relevant procedures and guidelines must be followed.
	*Any Mentor who believes they have any conflict of interest in respect of a particular group or volunteer will not take part in the decision making process for that group but can provide local background information/support if required.		*Any Mentor who believes they have any conflict of interest in respect of a particular group or volunteer will not take part in the decision-making process for that group but can provide local background information/support if required.
	*Mentors should treat personal information of volunteers and any potential conflictual issues with other groups as confidential. If there is doubt about what constitutes confidential information, the Board can be consulted.		*Mentors should treat personal information of volunteers and any potential conflictual issues with other groups as confidential. If there is doubt about what constitutes confidential information, the Board can be consulted.

	===Caretaker Groups===		===Caretaker Groups===
	These are groups handed over to Freegle to be run centrally by Mentors because the owners no longer want them and there is no-one to run them. The intent is always to find and train a new mod Team, but due to time constraints these groups can remain in Mentor hands for a long time.		These are groups handed over to Freegle to be run centrally by Mentors because the owners no longer want them and there is no-one to run them. The intent is always to find and train a new mod Team, but due to time constraints these groups can remain in Mentor hands for a long time.

	A Mentor is allocated as the Caretaker owner, with a second member of the ~~mentor~~ Team acting as a backup owner as a safety measure, and the names of the groups are added to the Caretaker list.		A Mentor is allocated as the Caretaker owner, with a second member of the Mentor Team acting as a backup owner as a safety measure, and the names of the groups are added to the Caretaker list.
	Access to the list on Google Sheets is restricted to relevant people, but a map is published at https://modtools.org/map/caretaker.		Access to the list on Google Sheets is restricted to relevant people, but a map is published at https://modtools.org/map/caretaker.

	Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].		Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]], and a common set of group rules used, see [[Caretaker Group Rules]].

	===Abandoned Groups===		===Abandoned Groups===
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	===Reports and Review===		===Reports and Review===
	Mentors will make a brief monthly report to Freegle UK Central on the number of groups being mentored/caretaken with details of groups that have transferred to which new owners. Mentors will bring any issues that the Mentors think need discussion to the Development Working Group.		Mentors will make a brief monthly report to Freegle UK Central on the number of groups being mentored/caretaken with details of groups that have transferred to which new owners. Mentors will bring any issues that the Mentors think need discussion to the Development Working Group.

	===Related Documents and Links===		===Related Documents and Links===
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	*previous Freegle UK document Mentor Team		*previous Freegle UK document Mentor Team

			[[Category:Organisation & Governance]]
	[[~~category~~:~~Policies, Procedures, Remits~~]]		[[Category:Freegle Teams]]
	[[~~category~~:~~Mentor Team~~]]		[[Category:Policies, Procedures, Remits]]

← Older revision		Revision as of 17:09, 14 July 2025
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	b. A Mentor will be appointed to:		b. A Mentor will be appointed to:
	*Each new group set up from scratch with new Moderators to Freegle, as part of New Group Support arrangements.		*Each new group set up from scratch with new Moderators to Freegle, as part of New Group Support arrangements.

	*A group which appears to be abandoned as defined under the Abandoned Group Procedure https://wiki.ilovefreegle.org/Abandoned_Groups_Procedure

	(1)These might be groups that aren’t moderated - that being where modding takes place once or twice a week or even less, or those whose message counts have taken a dramatic nosedive, or who rarely or never answer messages to the owner address. These are indicators that those groups are in serious danger of going under and the Mentors are able to offer help to avert that.		(1)These might be groups that aren’t moderated - that being where modding takes place once or twice a week or even less, or those whose message counts have taken a dramatic nosedive, or who rarely or never answer messages to the owner address. These are indicators that those groups are in serious danger of going under and the Mentors are able to offer help to avert that.
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	*The workload of individual team members		*The workload of individual team members

	The Mentor Team will work from personal mailboxes ~~and copy messages to a groups~~.~~io address for reference https://groups.io/g/Freegle-mentors~~.		The Mentor Team will work from personal mailboxes. The team Coordinator works from the mentor mailbox.

	The Mentors will use their personal experience and knowledge of running Freegle groups to help with a variety of issues, including:		The Mentors will use their personal experience and knowledge of running Freegle groups to help with a variety of issues, including:
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	*Mentors are not expected to remain on Groups permanently although they may assist with making permanent moderation arrangements.		*Mentors are not expected to remain on Groups permanently although they may assist with making permanent moderation arrangements.
	*Mentors (as part of New Group Support arrangements) will have owner status on groups.		*Mentors (as part of New Group Support arrangements) will have owner status on groups.
	*All members of Mentors Team will promote the Best Practice guidelines for Freegle Groups.		*All members of Mentors Team will promote the [[Best Practice]] guidelines for Freegle Groups.
	*When Mentors are involved with Caretaker or Abandoned groups, the relevant procedures and guidelines must be followed.		*When Mentors are involved with Caretaker or Abandoned groups, the relevant procedures and guidelines must be followed.
	*Any Mentor who believes they have any conflict of interest in respect of a particular group or volunteer will not take part in the decision making process for that group but can provide local background information/support if required.		*Any Mentor who believes they have any conflict of interest in respect of a particular group or volunteer will not take part in the decision making process for that group but can provide local background information/support if required.
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	A Mentor is allocated as the Caretaker owner, with a second member of the mentor Team acting as a backup owner as a safety measure, and the names of the groups are added to the Caretaker list.		A Mentor is allocated as the Caretaker owner, with a second member of the mentor Team acting as a backup owner as a safety measure, and the names of the groups are added to the Caretaker list.
	~~This~~ list is ~~available here [~~https://~~docs~~.~~google.com~~/~~spreadsheets~~/~~d/1iwZZgrUdwrJwHn6xqRzUfvFOSGPNOEphJSDjn_fKMqQ/edit#gid=909871940]~~		Access to the list on Google Sheets is restricted to relevant people, but a map is published at https://modtools.org/map/caretaker.

	Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].		Good practice guidelines are followed by the Mentors when running a Caretaker group, see [[Caretaker Groups]] and a common set of group rules used, see [[Caretaker Group Rules]].