Member Chat - Revision history

Neville Reid: /* Chat Review in Modtools */ allow "out of office" replies – see https://discourse.ilovefreegle.org/t/out-of-office-replies/9508/2

2026-03-24T12:16:54Z

Chat Review in Modtools: allow "out of office" replies – see https://discourse.ilovefreegle.org/t/out-of-office-replies/9508/2

← Older revision		Revision as of 12:16, 24 March 2026
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	Some web links and incomplete links are removed. This is intended to help protect against spam.		Some web links and incomplete links are removed. This is intended to help protect against spam.

			Volunteers on the local group can "approve and whitelist" to allow future messages in the next few days to go through without review. We usually let "out of office" replies through, as it is useful to let members know when email is not being monitored.

	'''Quicker Chat Review''' – a blue notification indicates chat reviews for other communities. Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group, but some local volunteers choose that they are also shown to other Freegle volunteers who have chosen this setting. If the chats are definitely innocent, remote volunteers can quickly approve them. Otherwise, if they should be rejected or are debatable, leave them for volunteers on the local community, as only they can take other actions. See https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details.		'''Quicker Chat Review''' – a blue notification indicates chat reviews for other communities. Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group, but some local volunteers choose that they are also shown to other Freegle volunteers who have chosen this setting. If the chats are definitely innocent, remote volunteers can quickly approve them. Otherwise, if they should be rejected or are debatable, leave them for volunteers on the local community, as only they can take other actions. See https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details.

Neville Reid: /* List of types of chat messages */ link Promise button

2026-03-06T19:38:46Z

List of types of chat messages: link Promise button

← Older revision		Revision as of 19:38, 6 March 2026
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	*“System” - not used		*“System” - not used
	*“Interested” - when you reply to a post, including the text you typed		*“Interested” - when you reply to a post, including the text you typed
	*“Promised” - when you click the Promise button to promise to someone		*“Promised” - when you click the [[Promise button]] to promise to someone
	*“Reneged” - when you click the Unpromise button.		*“Reneged” - when you click the Unpromise button.
	*“ReportedUser” - sent to mods when you’ve reported a chat		*“ReportedUser” - sent to mods when you’ve reported a chat

Neville Reid: /* Chat Review in Modtools */ rewrite and trim duplication re QCR. Add info about fallback alerts, from Derek, see https://discourse.ilovefreegle.org/t/quicker-chat-review/8863/3

2025-11-07T16:13:46Z

Chat Review in Modtools: rewrite and trim duplication re QCR. Add info about fallback alerts, from Derek, see https://discourse.ilovefreegle.org/t/quicker-chat-review/8863/3

← Older revision		Revision as of 16:13, 7 November 2025
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	Some web links and incomplete links are removed. This is intended to help protect against spam.		Some web links and incomplete links are removed. This is intended to help protect against spam.

	'''Quicker Chat Review''' ~~- 'Blue'~~ chat reviews for other ~~group(s)~~. Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group but some ~~moderators~~ choose that they are also shown to other Freegle ~~mods~~ who have chosen this setting, ~~in which case they~~ can ~~be approved~~ quickly if they ~~are innocent (but can't~~ be rejected~~). Otherwise they'll only show~~ for ~~mods~~ on the ~~group~~. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details . If ~~one of the members~~ is ~~on your group(s) you~~ will be ~~able~~ to ~~see~~ the ~~chat~~. ~~If not, it~~ is ~~often (unless you are sure it is definitely not a problem) it is probably best~~ to ~~leave it for one~~ the ~~groups to deal with it~~.		'''Quicker Chat Review''' – a blue notification indicates chat reviews for other communities. Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group, but some local volunteers choose that they are also shown to other Freegle volunteers who have chosen this setting. If the chats are definitely innocent, remote volunteers can quickly approve them. Otherwise, if they should be rejected or are debatable, leave them for volunteers on the local community, as only they can take other actions. See https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details.

			If a held chat is not reviewed after 48 hours, an email alert will be sent to the volunteers on any group that either of the members are on. An alert is also sent to the Mentors.

	==List of types of chat messages==		==List of types of chat messages==

Neville Reid: /* Chat Review in Modtools */ Some links are removed. See https://discourse.ilovefreegle.org/t/chat-review-removing-links/9129/3

2025-11-07T15:59:41Z

Chat Review in Modtools: Some links are removed. See https://discourse.ilovefreegle.org/t/chat-review-removing-links/9129/3

← Older revision		Revision as of 15:59, 7 November 2025
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	The option to "remove highlighted emails" will remove email addresses; they should appear colour-coded, so you can see which ones it will remove. Use this e.g. for email signatures where they are clearly not trying to send an email, it’s just ended up in there.		The option to "remove highlighted emails" will remove email addresses; they should appear colour-coded, so you can see which ones it will remove. Use this e.g. for email signatures where they are clearly not trying to send an email, it’s just ended up in there.

			Some web links and incomplete links are removed. This is intended to help protect against spam.

	'''Quicker Chat Review''' - 'Blue' chat reviews for other group(s). Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group but some moderators choose that they are also shown to other Freegle mods who have chosen this setting, in which case they can be approved quickly if they are innocent (but can't be rejected). Otherwise they'll only show for mods on the group. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details . If one of the members is on your group(s) you will be able to see the chat. If not, it is often (unless you are sure it is definitely not a problem) it is probably best to leave it for one the groups to deal with it.		'''Quicker Chat Review''' - 'Blue' chat reviews for other group(s). Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group but some moderators choose that they are also shown to other Freegle mods who have chosen this setting, in which case they can be approved quickly if they are innocent (but can't be rejected). Otherwise they'll only show for mods on the group. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details . If one of the members is on your group(s) you will be able to see the chat. If not, it is often (unless you are sure it is definitely not a problem) it is probably best to leave it for one the groups to deal with it.

Neville Reid: promote all headings to level 2, decapitalise some

2025-11-07T15:58:03Z

promote all headings to level 2, decapitalise some

← Older revision		Revision as of 15:58, 7 November 2025
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	Members use Chat to communicate with each other about a post/transaction.		Members use Chat to communicate with each other about a post/transaction.

	====Chat Review in Modtools====		==Chat Review in Modtools==
	:''See also: [[Spammers#Chat Review]]''		:''See also: [[Spammers#Chat Review]]''

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	'''Quicker Chat Review''' - 'Blue' chat reviews for other group(s). Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group but some moderators choose that they are also shown to other Freegle mods who have chosen this setting, in which case they can be approved quickly if they are innocent (but can't be rejected). Otherwise they'll only show for mods on the group. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details . If one of the members is on your group(s) you will be able to see the chat. If not, it is often (unless you are sure it is definitely not a problem) it is probably best to leave it for one the groups to deal with it.		'''Quicker Chat Review''' - 'Blue' chat reviews for other group(s). Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group but some moderators choose that they are also shown to other Freegle mods who have chosen this setting, in which case they can be approved quickly if they are innocent (but can't be rejected). Otherwise they'll only show for mods on the group. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details . If one of the members is on your group(s) you will be able to see the chat. If not, it is often (unless you are sure it is definitely not a problem) it is probably best to leave it for one the groups to deal with it.

	====List of types of chat messages====		==List of types of chat messages==
	These are the types of chat message and when they’re generated.		These are the types of chat message and when they’re generated.

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	*“Schedule” and “ScheduleUpdated”- when you set/update your availability.		*“Schedule” and “ScheduleUpdated”- when you set/update your availability.

	====Status of ~~Chats==~~==		==Status of chats==

	All chats are sent out via email and all emails are recorded in chat.		All chats are sent out via email and all emails are recorded in chat.
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	These explanations are available if you mouse over/click on the icon, though few people on mobile would do that.		These explanations are available if you mouse over/click on the icon, though few people on mobile would do that.

			==Deleting chats==
	====Deleting ~~Chats==~~==

	From 18.8.23 a new feature that offers a button to delete a chat is available for members. If clicked, a pop up appears which asks "Are you sure? We will delete this from our system so you will no longer see it here. The other freegler may have received the message by email - we can't delete that. Are you sure you want to delete the message?" Cancel or Confirm buttons are shown. If Confirm is clicked, they'll see a message to confirm it’s been deleted (or an error). The contents of the chat message are replied with “(Message deleted)”.		From 18.8.23 a new feature that offers a button to delete a chat is available for members. If clicked, a pop up appears which asks "Are you sure? We will delete this from our system so you will no longer see it here. The other freegler may have received the message by email - we can't delete that. Are you sure you want to delete the message?" Cancel or Confirm buttons are shown. If Confirm is clicked, they'll see a message to confirm it’s been deleted (or an error). The contents of the chat message are replied with “(Message deleted)”.
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	The announcement of this new feature is here - https://discourse.ilovefreegle.org/t/deleting-chat-messages/6554		The announcement of this new feature is here - https://discourse.ilovefreegle.org/t/deleting-chat-messages/6554

	====Hiding ~~Chats==~~==		==Hiding chats==

	There is a small downwards chevron on the top right of each chat. Click on that and the option to hide the chat from view is offered.		There is a small downwards chevron on the top right of each chat. Click on that and the option to hide the chat from view is offered.

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	**- have no logs for six months		**- have no logs for six months

	====Block Member====		==Block Member==

	Chats provide the option for a member to block another member. <br>		Chats provide the option for a member to block another member. <br>
	If member A blocks member B then member A can’t see the chat. But member B still can. This means that member B doesn't realise they've been blocked, which reduces the 'why has A blocked me' type of complaint. They just don't get any replies to anything they send.		If member A blocks member B then member A can’t see the chat. But member B still can. This means that member B doesn't realise they've been blocked, which reduces the 'why has A blocked me' type of complaint. They just don't get any replies to anything they send.

	====Unhiding/~~Unblocking Chats==~~==		==Unhiding/unblocking chats==

	A new feature was introduced in December 2023, which allows members to get to the hidden/blocked chats, and then unhide/unblock them. If there are unread messages in those chats it will show a count next to the number of such chats, so they can choose to go and view them if they wish to.		A new feature was introduced in December 2023, which allows members to get to the hidden/blocked chats, and then unhide/unblock them. If there are unread messages in those chats it will show a count next to the number of such chats, so they can choose to go and view them if they wish to.
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	Link to Discourse announcement - https://discourse.ilovefreegle.org/t/unhiding-unblocking-chats/6927		Link to Discourse announcement - https://discourse.ilovefreegle.org/t/unhiding-unblocking-chats/6927

	====Access to chats====		==Access to chats==

	Volunteers do not have access to these chats, but if a problem arises the Support Team can be asked to have a look to see if they can find any information to resolve it.		Volunteers do not have access to these chats, but if a problem arises the Support Team can be asked to have a look to see if they can find any information to resolve it.


	The background and reasons for not giving all volunteers access to this is:		The background and reasons for not giving all volunteers access to this is:
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	So there are legitimate legal reasons why we need to be careful here. If volunteers can get one of the members to use the Report option then they will be able to see the whole of the chat. If not, then Support can help.		So there are legitimate legal reasons why we need to be careful here. If volunteers can get one of the members to use the Report option then they will be able to see the whole of the chat. If not, then Support can help.


	Link: [[ModTools]]		Link: [[ModTools]]

	[[category:ModTools]]		[[category:ModTools]]

Neville Reid: move original page content about access to chats, to end of page, adding heading

2025-11-07T15:55:29Z

move original page content about access to chats, to end of page, adding heading

@@ Line 1: / Line 1: @@
-Members use Chat to communicate with each other about a post/transaction.  Volunteers do not have access to these chats, but if a problem arises the Support Team can be asked to have a look to see if they can find any information to resolve it.
+Members use Chat to communicate with each other about a post/transaction.
 ====Chat Review in Modtools====
@@ Line 100: / Line 84: @@
 Link to Discourse announcement - https://discourse.ilovefreegle.org/t/unhiding-unblocking-chats/6927
 Link: [[ModTools]]
 [[category:ModTools]]

Jacky: /* Chat Review in Modtools */

2025-07-18T10:54:13Z

Chat Review in Modtools

← Older revision		Revision as of 10:54, 18 July 2025
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	The option to "remove highlighted emails" will remove email addresses; they should appear colour-coded, so you can see which ones it will remove. Use this e.g. for email signatures where they are clearly not trying to send an email, it’s just ended up in there.		The option to "remove highlighted emails" will remove email addresses; they should appear colour-coded, so you can see which ones it will remove. Use this e.g. for email signatures where they are clearly not trying to send an email, it’s just ended up in there.

			'''Quicker Chat Review''' - 'Blue' chat reviews for other group(s). Chat messages between members may get sent for review to check they're ok. They will always show for you if the recipient is a member of your group but some moderators choose that they are also shown to other Freegle mods who have chosen this setting, in which case they can be approved quickly if they are innocent (but can't be rejected). Otherwise they'll only show for mods on the group. https://discourse.ilovefreegle.org/t/messages-delayed-in-chat-review/4633/82 for details . If one of the members is on your group(s) you will be able to see the chat. If not, it is often (unless you are sure it is definitely not a problem) it is probably best to leave it for one the groups to deal with it.

	====List of types of chat messages====		====List of types of chat messages====

Neville Reid: /* Chat Review in Modtools */ "remove highlighted emails" explained from https://discourse.ilovefreegle.org/t/chat-review/7037

2024-12-17T15:54:00Z

Chat Review in Modtools: "remove highlighted emails" explained from https://discourse.ilovefreegle.org/t/chat-review/7037

← Older revision		Revision as of 15:54, 17 December 2024
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	Sometimes it may be hard to see why messages were flagged for review; see [https://discourse.ilovefreegle.org/t/false-positives-of-spam-in-chats/7793 discussion of false positives in Chat] on Discourse (August 2024).		Sometimes it may be hard to see why messages were flagged for review; see [https://discourse.ilovefreegle.org/t/false-positives-of-spam-in-chats/7793 discussion of false positives in Chat] on Discourse (August 2024).

			The option to "remove highlighted emails" will remove email addresses; they should appear colour-coded, so you can see which ones it will remove. Use this e.g. for email signatures where they are clearly not trying to send an email, it’s just ended up in there.

	====List of types of chat messages====		====List of types of chat messages====

Neville Reid: /* Chat Review in Modtools */ see also Spammers#Chat_Review

2024-12-17T15:50:01Z

Chat Review in Modtools: see also Spammers#Chat_Review

← Older revision		Revision as of 15:50, 17 December 2024
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	====Chat Review in Modtools====		====Chat Review in Modtools====
			:''See also: [[Spammers#Chat Review]]''

	Volunteers will see a Chat Review if our system has picked up on one of the ‘worry words’ we have stored, such as a reference to money, swearing, a phone number or email address.		Volunteers will see a Chat Review if our system has picked up on one of the ‘worry words’ we have stored, such as a reference to money, swearing, a phone number or email address.

Neville Reid: /* Chat Review in Modtools */ false positives

2024-08-22T11:41:55Z

Chat Review in Modtools: false positives

← Older revision		Revision as of 11:41, 22 August 2024
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	You can use the ‘Add Moderator message’ to make members aware their chat has been reviewed and to let them know if they have broken a rule, such as offering an item for sale in response to a Wanted on the board. This message goes to both sides of the chat so please word it accordingly. Please sign the message and indicate which community has inserted the message.		You can use the ‘Add Moderator message’ to make members aware their chat has been reviewed and to let them know if they have broken a rule, such as offering an item for sale in response to a Wanted on the board. This message goes to both sides of the chat so please word it accordingly. Please sign the message and indicate which community has inserted the message.

			Sometimes it may be hard to see why messages were flagged for review; see [https://discourse.ilovefreegle.org/t/false-positives-of-spam-in-chats/7793 discussion of false positives in Chat] on Discourse (August 2024).

	====List of types of chat messages====		====List of types of chat messages====