Local Social Media Guidelines - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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			Social media accounts run nationally for Freegle follow [[Social Media Guidelines]].

	~~Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>~~		We recommend that any locally operated social media using the name Freegle follows the similar guidelines below, to ensure a coherent and responsible Freegle presence online.
	We recommend that any locally operated social media using the name Freegle ~~should follow~~ the similar guidelines below ~~in order~~ to ensure ~~that there is~~ a coherent and responsible presence ~~on the internet for Freegle as a whole~~.

	====General====		== General ==
	Social media includes Facebook~~, Twitter~~, Instagram, Pinterest, LinkedIn, YouTube and any other internet social sharing ~~networks~~. ~~Social media is~~ inherently a less formal and more conversational medium than traditional email. It is more important to maintain an active, responsive, prompt, friendly presence than ~~it is~~ to agonise over precise wording. Nevertheless, ~~it is important to~~ remember that all these communications represent Freegle.
			Social media includes Facebook, Instagram, Pinterest, LinkedIn, YouTube and any other internet social sharing network. It's inherently a less formal and more conversational medium than traditional email. It's more important to maintain an active, responsive, prompt, friendly presence than to agonise over precise wording. Nevertheless, remember that all these communications represent Freegle.

	Benefact provides general advice for charities using social media: https://benefactgroup.com/charity-support/charity-fundraising-articles-and-guides/social-media-guides/		Benefact provides general advice for charities using social media: https://benefactgroup.com/charity-support/charity-fundraising-articles-and-guides/social-media-guides/

	====Maintain confidentiality====		== Maintain confidentiality ==
	*~~Do not~~ divulge the social media account password to anyone except those ~~authorised by~~ your group(s) to have access.		* Don't divulge the social media account password to anyone except those your group(s) has authorised to have access.
	*There must be at least two authorised people with access to each social media account at all times.		* There must be at least two authorised people with access to each social media account at all times.
	*Change the ~~social media~~ account password ~~when~~ an authorised person ~~who has~~ access ~~to it~~ steps down and ~~ensure~~ the other authorised users ~~of the account are notified of the new password, along with~~ your Freegle group owner(s).		* Change the account password whenever an authorised person with access steps down, and notify the other authorised users and your Freegle group owner(s) of the new password.

	====Maintain efficient and appropriate communication====		== Maintain efficient and appropriate communication ==
	*Answer any issues raised by contributors/followers within 48 hours.		* Answer any issues raised by contributors or followers within 48 hours.
	*Coordinate time off with others who use the ~~social media~~ account ~~to ensure~~ it ~~can be~~ checked at least every 48 hours; notify your group team(s) if this ~~is not~~ possible.		* Coordinate time off with others who use the account, so it's checked at least every 48 hours; notify your group team(s) if this isn't possible.
	*Follow up outstanding or unresolved enquiries in a timely manner.		* Follow up outstanding or unresolved enquiries in a timely manner.
	*Respond politely, objectively and with integrity to all enquiries.		* Respond politely, objectively and with integrity to all enquiries.
	*Adhere to the principles of the [[Freegle Equality and Diversity Policy]].		* Adhere to the principles of the [[Freegle Equality and Diversity Policy]].
	*Remain neutral ~~in any issues involving~~ political and religious ~~views~~.		* Remain neutral on political and religious issues.
	*Refer to other free reuse networks and ~~any~~ other organisations ~~in a neutral manner~~.		* Refer to other free reuse networks and other organisations neutrally.
	*Remember that groups are autonomous and speak ~~on their own behalf~~, but ~~that they~~ also represent Freegle as a whole.		* Remember that groups are autonomous and speak for themselves, but also represent Freegle as a whole.
	*Be mindful that all emails and social media ~~postings~~ are sent on behalf of your Freegle group(s) not as an individual.		* Be mindful that all emails and social media posts are sent on behalf of your Freegle group(s), not as an individual.
	*Alert other groups or national teams if ~~issues dealt with are~~ specific to them.		* Alert other groups or national teams if an issue is specific to them.
	*Ask ~~the advice of~~ your group team if unsure of the ~~appropriate~~ response.		* Ask your group team for advice if you're unsure of the right response.

	====For complaints and sensitive issues====		== For complaints and sensitive issues ==
	*~~Complaints~~ received via social media ~~should be handled~~ with care and sensitivity ~~and~~ in consultation with your team.		* Handle complaints received via social media with care and sensitivity, in consultation with your team.
	*If appropriate, ~~refer to and act in accordance with~~ the [[Complaints Procedure]], which could ~~entail~~ forwarding issues to the info@ central mailbox ~~to be dealt with~~.		* Where appropriate, follow the [[Complaints Procedure]], which could mean forwarding issues to the info@ central mailbox.

			== Links ==
	====Links====		* [[Group Promotion Volunteers]]
	*[[Group Promotion Volunteers]]		* [[Instagram]]
	*[[Instagram]]
	* National [[Social Media Guidelines]]		* National [[Social Media Guidelines]]
	*[[Freegle Equality and Diversity Policy]]		* [[Freegle Equality and Diversity Policy]]
	*[[Complaints Procedure]]		* [[Complaints Procedure]]
	* National [[Social Media Accounts]]		* National [[Social Media Accounts]]
	*[[Document Approval Policy]]		* [[Document Approval Policy]]
	*[[Glossary]]		* [[Glossary]]


	[[~~category~~:~~Recruit/Train/Retain]]~~		[[Category:Promotion & Publicity]]
	~~[[category:Promoting~~]]

Neville Reid: /* General */ Benefact link

2025-03-19T16:47:46Z

General: Benefact link

← Older revision		Revision as of 16:47, 19 March 2025
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	====General====		====General====
	Social media includes Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube and any other internet social sharing networks. Social media is inherently a less formal and more conversational medium than traditional email. It is more important to maintain an active, responsive, prompt, friendly presence than it is to agonise over precise wording. Nevertheless, it is important to remember that all these communications represent Freegle.		Social media includes Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube and any other internet social sharing networks. Social media is inherently a less formal and more conversational medium than traditional email. It is more important to maintain an active, responsive, prompt, friendly presence than it is to agonise over precise wording. Nevertheless, it is important to remember that all these communications represent Freegle.

			Benefact provides general advice for charities using social media: https://benefactgroup.com/charity-support/charity-fundraising-articles-and-guides/social-media-guides/

	====Maintain confidentiality====		====Maintain confidentiality====

Jacky: /* Links */

2019-12-04T18:26:40Z

Links

← Older revision		Revision as of 18:26, 4 December 2019
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	====Links====		====Links====
	*[[Group Promotion Volunteers]]		*[[Group Promotion Volunteers]]
			*[[Instagram]]
	* National [[Social Media Guidelines]]		* National [[Social Media Guidelines]]
	*[[Freegle Equality and Diversity Policy]]		*[[Freegle Equality and Diversity Policy]]

Jacky at 08:53, 18 November 2015

2015-11-18T08:53:33Z

← Older revision		Revision as of 08:53, 18 November 2015
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	~~'''DRAFT - awaiting Development Group discussion and poll.~~
	~~'''~~

	Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>		Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>

Jacky: /* Links */

2015-10-11T00:22:43Z

Links

← Older revision		Revision as of 00:22, 11 October 2015
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	====Links====		====Links====
	*[[Group ~~Media Volunteer~~]]		*[[Group Promotion Volunteers]]
	* National [[Social Media Guidelines]]		* National [[Social Media Guidelines]]
	*[[Freegle Equality and Diversity Policy]]		*[[Freegle Equality and Diversity Policy]]

Jacky at 16:56, 30 September 2015

2015-09-30T16:56:40Z

← Older revision		Revision as of 16:56, 30 September 2015
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			'''DRAFT - awaiting Development Group discussion and poll.
			'''

	Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>		Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>
	We recommend that any locally operated social media using the name Freegle should follow the similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.		We recommend that any locally operated social media using the name Freegle should follow the similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.

Jacky at 16:52, 30 September 2015

2015-09-30T16:52:41Z

← Older revision		Revision as of 16:52, 30 September 2015
Line 1:		Line 1:
	Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>		Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>
	We recommend that any locally operated social media using the name Freegle should follow similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.		We recommend that any locally operated social media using the name Freegle should follow the similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.

	====General====		====General====
Line 24:		Line 24:

	====For complaints and sensitive issues====		====For complaints and sensitive issues====
	*Complaints received via social media should be handled with care and sensitivity.		*Complaints received via social media should be handled with care and sensitivity and in consultation with your team.
	*~~Refer~~ to and act in accordance with the [[Complaints Procedure]] ~~where appropriate~~, which could entail forwarding issues to the info@ central mailbox to be dealt with.		*If appropriate, refer to and act in accordance with the [[Complaints Procedure]], which could entail forwarding issues to the info@ central mailbox to be dealt with.

Jacky at 15:59, 29 September 2015

2015-09-29T15:59:57Z

← Older revision		Revision as of 15:59, 29 September 2015
Line 1:		Line 1:
	Social media accounts for Freegle nationally follow [[Social Media Guidelines]].br		Social media accounts for Freegle nationally follow [[Social Media Guidelines]].<br>
	We recommend that any locally operated social media using the name Freegle should follow similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.		We recommend that any locally operated social media using the name Freegle should follow similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.

Jacky: Created page with "Social media accounts for Freegle nationally follow Social Media Guidelines.br We recommend that any locally operated social media using the name Freegle should follow sim..."

2015-09-29T15:59:22Z

Created page with "Social media accounts for Freegle nationally follow Social Media Guidelines.br We recommend that any locally operated social media using the name Freegle should follow sim..."

New page

Social media accounts for Freegle nationally follow [[Social Media Guidelines]].br
We recommend that any locally operated social media using the name Freegle should follow similar guidelines below in order to ensure that there is a coherent and responsible presence on the internet for Freegle as a whole.

====General====
Social media includes Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube and any other internet social sharing networks. Social media is inherently a less formal and more conversational medium than traditional email. It is more important to maintain an active, responsive, prompt, friendly presence than it is to agonise over precise wording. Nevertheless, it is important to remember that all these communications represent Freegle.

====Maintain confidentiality====
*Do not divulge the social media account password to anyone except those authorised by your group(s) to have access.
*There must be at least two authorised people with access to each social media account at all times.
*Change the social media account password when an authorised person who has access to it steps down and ensure the other authorised users of the account are notified of the new password, along with your Freegle group owner(s).

====Maintain efficient and appropriate communication====
*Answer any issues raised by contributors/followers within 48 hours.
*Coordinate time off with others who use the social media account to ensure it can be checked at least every 48 hours; notify your group team(s) if this is not possible.
*Follow up outstanding or unresolved enquiries in a timely manner.
*Respond politely, objectively and with integrity to all enquiries.
*Adhere to the principles of the [[Freegle Equality and Diversity Policy]].
*Remain neutral in any issues involving political and religious views.
*Refer to other free reuse networks and any other organisations in a neutral manner.
*Remember that groups are autonomous and speak on their own behalf, but that they also represent Freegle as a whole.
*Be mindful that all emails and social media postings are sent on behalf of your Freegle group(s) not as an individual.
*Alert other groups or national teams if issues dealt with are specific to them.
*Ask the advice of your group team if unsure of the appropriate response.

====For complaints and sensitive issues====
*Complaints received via social media should be handled with care and sensitivity.
*Refer to and act in accordance with the [[Complaints Procedure]] where appropriate, which could entail forwarding issues to the info@ central mailbox to be dealt with.

====Links====
*[[Group Media Volunteer]]
* National [[Social Media Guidelines]]
*[[Freegle Equality and Diversity Policy]]
*[[Complaints Procedure]]
* National [[Social Media Accounts]]
*[[Document Approval Policy]]
*[[Glossary]]

[[category:Recruit/Train/Retain]]
[[category:Promoting]]