Hotmail complaint - Revision history

Neville Reid: remove from category:Freegle Direct , add to category:Historic documents

2025-10-29T21:55:28Z

remove from category:Freegle Direct , add to category:Historic documents

← Older revision		Revision as of 21:55, 29 October 2025
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	[[category:~~Freegle Direct~~]]		[[category:Historic documents]]

Jacky at 12:39, 6 July 2025

2025-07-06T12:39:29Z

← Older revision		Revision as of 12:39, 6 July 2025
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	= DEPRECATED =		= DEPRECATED =
			(usable but regarded as obsolete and best avoided, typically because it has been superseded)


	Support no longer receive emails from hotmail		Support no longer receive emails from hotmail

Neville Reid: /* Example emails to send to members */ remove empty section and dead link

2024-07-22T10:14:48Z

Example emails to send to members: remove empty section and dead link

← Older revision		Revision as of 10:14, 22 July 2024
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	~~=== Example emails to send to members ===~~

	~~This section is still to be done - sorry!~~


	~~Back to [[Freegle Direct Moderator FAQ]]~~


	[[category:Freegle Direct]]		[[category:Freegle Direct]]

Jacky: /* Example emails to send to members */

2019-12-04T18:29:25Z

Example emails to send to members

← Older revision		Revision as of 18:29, 4 December 2019
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	Back to Freegle Direct Moderator FAQ		Back to [[Freegle Direct Moderator FAQ]]


	[[category:Freegle Direct]]		[[category:Freegle Direct]]

Christian at 20:22, 24 April 2018

2018-04-24T20:22:36Z

← Older revision		Revision as of 20:22, 24 April 2018
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			= DEPRECATED =

			Support no longer receive emails from hotmail

	=="complaint" emails from Hotmail==		=="complaint" emails from Hotmail==

Dee at 21:34, 12 March 2018

2018-03-12T21:34:01Z

← Older revision		Revision as of 21:34, 12 March 2018
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	Back to [[Freegle Direct Moderator FAQ]]		Back to Freegle Direct Moderator FAQ


	[[category:Freegle Direct]]		[[category:Freegle Direct]]

Jacky: /* What is the Support Team is doing with these emails? */

2017-05-30T15:48:14Z

What is the Support Team is doing with these emails?

← Older revision		Revision as of 15:48, 30 May 2017
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	*Most of the Freegle email include an email address to turn mail/events off. Where that can be extracted, it will be included in the email to the group owners.		*Most of the Freegle email include an email address to turn mail/events off. Where that can be extracted, it will be included in the email to the group owners.

	If "complaints" are continued to be received after a number of days, a second message will be sent to the group owners. Hopefully the ~~group~~ owners together with the members can solve what is causing the "complaints" and stop them.		If "complaints" are continued to be received after a number of days, a second message will be sent to the group owners. Hopefully the owners together with the members can solve what is causing the "complaints" and stop them.

	However, if the Support mailbox continues to receive "complaints" over a longer period of time, the assumption will be that the user would rather not receive emails/ events and the Team will turn them off.		However, if the Support mailbox continues to receive "complaints" over a longer period of time, the assumption will be that the user would rather not receive emails/ events and the Team will turn them off.

	*The user and ~~group~~ owner(s) will be informed that this has been done.		*The user and owner(s) will be informed that this has been done.


	=== What can the group owner do?===		=== What can the group owner do?===

Jacky at 07:26, 1 October 2013

2013-10-01T07:26:29Z

← Older revision		Revision as of 07:26, 1 October 2013
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			Back to [[Freegle Direct Moderator FAQ]]


	[[category:Freegle Direct]]		[[category:Freegle Direct]]

Jacky at 07:22, 1 October 2013

2013-10-01T07:22:46Z

← Older revision		Revision as of 07:22, 1 October 2013
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	This section is still to be done - sorry!		This section is still to be done - sorry!




			[[category:Freegle Direct]]

Jacky at 06:40, 24 September 2013

2013-09-24T06:40:01Z

← Older revision		Revision as of 06:40, 24 September 2013
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	= "complaint" ~~Emails~~ from ~~hotmail<br>~~ =		=="complaint" emails from Hotmail==

	The ~~email address~~ support@ilovefreegle.org receives about 50 emails per day which are a forward of an email sent by Freegle ~~direct~~ with the new subject "complaint about message from 46.23.73.54".~~<br>~~		The mailbox for support@ilovefreegle.org receives about 50 emails per day which are a forward of an email sent by Freegle Direct with the new subject "complaint about message from 46.23.73.54".

	Regrettably ~~hotmail~~ do not provide any information as to why an email was forwarded as a "complaint".~~<br>~~		Regrettably Hotmail do not provide any information as to why an email was forwarded as a "complaint".

	The assumption of the Freegle Support team is that for some reason the email(s)~~ ~~will have ended up in the members "junk" folder.~~<br>~~		The assumption of the Freegle Support team is that for some reason the email(s) will have ended up in the members "junk" folder.

	This could be because the member marked the email as "junk" but it is more likely that it was done by some set of rules which will be a combination of general rules and specific rules for that ~~hotamil~~ address.~~<br>~~		This could be because the member marked the email as "junk" but it is more likely that it was done by some set of rules which will be a combination of general rules and specific rules for that Hotmail address.

	The disadvantages of these emails ending up in the trash folder include:~~<br>~~		The disadvantages of these emails ending up in the trash folder include:

	*~~The Member~~ being unable to find Freegle emails~~<br>~~		*the member being unable to find Freegle emails
	*~~The Member think~~ that Freegle emails as spam~~<br>~~		*the member thinks that Freegle emails are spam
	*Hotmail applying the junk rule to other members~~<br>~~		*Hotmail applying the "junk rule" to other members

	~~== What the support team is doing with these emails<br> ==~~

	~~The support team will log~~ the ~~"compaint"~~ emails ~~that it receives. Recording the members email address, the Freegle group, the kind of email sent, when the email was sent and when hotmail sent out the "complaint." <br>~~		=== What is the Support Team is doing with these emails?===

	~~If we only receive a single~~ email~~/block~~ of ~~emails we will assume this~~ was ~~a one off~~ and ~~take no farther action.<br>~~		The Team will log the "complaint" emails that it receives, recording
			*the members email address
			*the Freegle group
			*the kind of email sent
			*when the email was sent, and
			*when Hotmail sent out the "complaint"

	If ~~we continue to receive "complaint" emails over~~ a ~~period~~ of ~~time we~~ will ~~write to the owner(s) involved~~ and ~~suggest they contact the member to offer advise~~.~~<br>~~		If there is only a single email/block of emails it will be assumed this was a one off and take no further action.

	*Most of the ~~Freegle email include an email address~~ to ~~turn mail/events off~~.~~<br>~~		If there continues to be "complaint" emails over a period of time, the Team will write to the owner(s) involved and suggest they contact the member to offer advice.

	#Where we can ~~extract that we~~ will ~~include it~~ in the email to the group owners.~~<br>~~		*Most of the Freegle email include an email address to turn mail/events off. Where that can be extracted, it will be included in the email to the group owners.

	If ~~we continue to receive~~ "complaints" after a number of days ~~we will send~~ a second message to the group owners.~~<br>~~		If "complaints" are continued to be received after a number of days, a second message will be sent to the group owners. Hopefully the group owners together with the members can solve what is causing the "complaints" and stop them.

	~~Hopefully the group owners together with the members can solve what is causing~~ the "complaints" and ~~stop these~~.~~<br>~~		However, if the Support mailbox continues to receive "complaints" over a longer period of time, the assumption will be that the user would rather not receive emails/ events and the Team will turn them off.

	~~However if the support email address continues to receive "complaints" over a longer period of time we~~ will ~~have no choice but to assume~~ that ~~the user would rather not receive emails/ events and turn these off~~.~~<br>~~		*The user and group owner(s) will be informed that this has been done.

	*We will inform the user and group owner(s) that we have done so.<br>

	== What can the group owner do~~<br>~~ ==		=== What can the group owner do?===

	*Write to the member~~.<br>~~		Write to the member -

	~~#Encourage~~ the member to mark the emails as "not junk" ~~<br>~~		*encourage the member to mark the emails as "not junk"
	~~#Remind~~ the ~~user of~~ the turn these off information at the bottom of the emails~~<br>~~		*remind the member about the 'turn these off' information at the bottom of the emails
	~~#Possibly~~ offer to turn emails/events off for the user. (Support have a tool to do this if the owner/member request this)~~<br>~~		*possibly offer to turn emails/events off for the user. (Support have a tool to do this if the owner/member request this)

	*Keep track of this as it may explain why a member is not replying to other members.		Keep a track of this as it may explain why a member is not replying to other members.

	~~== Example emails to send to members ==~~

	~~This section is still~~ to ~~be done sorry.<br>~~		=== Example emails to send to members ===

	~~<br>~~		This section is still to be done - sorry!

	~~<br>~~

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