Freegle Tech Report 19-01-31 - Revision history

Dorothyjeanquinn: /* Tech Chat */ dfsdf

2019-03-07T20:36:32Z

Tech Chat: dfsdf

← Older revision		Revision as of 20:36, 7 March 2019
Line 149:		Line 149:
	== Tech Chat ==		== Tech Chat ==

	Elaine Message counts aren’t showing .<BR>		Q.Elaine Message counts aren’t showing .<BR>
	Maggie S I agree elaine, but to be on the pc and not notice a message is sitting there for you :( ive just turned on my tablet before bed and there was no notification on the icon (as before) that there was unread messages here, so not sure whats going on. as your message elaine shows as an hour ago but no number showing on the blue banner above again<BR>		Maggie S I agree elaine, but to be on the pc and not notice a message is sitting there for you :( ive just turned on my tablet before bed and there was no notification on the icon (as before) that there was unread messages here, so not sure whats going on. as your message elaine shows as an hour ago but no number showing on the blue banner above again<BR>
	~~:(Elaine~~		I'm sure Ed will sort it, whatever "it" is!! <BR>
	I'm sure Ed will sort it, whatever "it" is!!
	A.'''Edward Hibbert It's a difficult one. Both Chris and I are struggling with it.'''		A.'''Edward Hibbert It's a difficult one. Both Chris and I are struggling with it.'''
	Maggie S its not doing it all the time, like this morning it was showing a count, so a bit up and down		Maggie S its not doing it all the time, like this morning it was showing a count, so a bit up and down
	Elaine I know that an intermittent problem is about 25x harder to pin-point and fix than a total breakdown, andI'm sure we all appreciate all the efforts and time that our Tech Elves are putting into resolving this annoying, but realistically minor, Niggle.		Elaine I know that an intermittent problem is about 25x harder to pin-point and fix than a total breakdown, andI'm sure we all appreciate all the efforts and time that our Tech Elves are putting into resolving this annoying, but realistically minor, Niggle.
	Elaine Can anyone tell me where I can see how much my group has kept out of Landfill? We have been going just over a year, and it would be nice to see!		Elaine Can anyone tell me where I can see how much my group has kept out of Landfill? We have been going just over a year, and it would be nice to see!
	'''A. David https://www.ilovefreegle.org/stats/ReadingFreegleUK'''		'''A. David https://www.ilovefreegle.org/stats/ReadingFreegleUK'''<BR>
	A'''.Edward On the Explore page for your group there's a More stats link.'''		A'''.Edward On the Explore page for your group there's a More stats link.''' <BR>
	'''David ust go to bottom of page above after you have put your group name in . The link above is from when you explore one group'''		'''David ust go to bottom of page above after you have put your group name in . The link above is from when you explore one group'''<BR>
	Q. Liz This just in from a member I've checked her mail status its on every day? "I’m not getting my mail for items Iv asked for which means I’m letting people down when they let me know i can have stuff. but I don’t get it for a few days. Regards Margaret <BR>		Q. Liz This just in from a member I've checked her mail status its on every day? "I’m not getting my mail for items Iv asked for which means I’m letting people down when they let me know i can have stuff. but I don’t get it for a few days. Regards Margaret <BR>
	''' A.Liz, may not be the answer to her problem at the moment but she is also a member of Hertford and has two different log-ons and email addresses. I seem to remember she may have had problems in the past because she posted on one of these and then checked the other - with nil result! Is it worth checking if she is also doing this on your group too?'''		''' A.Liz, may not be the answer to her problem at the moment but she is also a member of Hertford and has two different log-ons and email addresses. I seem to remember she may have had problems in the past because she posted on one of these and then checked the other - with nil result! Is it worth checking if she is also doing this on your group too?'<BR>''
	Q. Susanbanderson We have a member who receives SMS message reminders of new chat messages. She would like to stop this because of the cost to Freegle, but she cannot see how to turn them off. I don't know how to do that for her either. How is it done please? <BR>		Q. Susanbanderson We have a member who receives SMS message reminders of new chat messages. She would like to stop this because of the cost to Freegle, but she cannot see how to turn them off. I don't know how to do that for her either. How is it done please? <BR>
	'''A Saira I'd guess if she goes into her settings, deletes the phone number in the "text alerts" section at the bottom of the page and saves ... they should stop.'''		'''A Saira I'd guess if she goes into her settings, deletes the phone number in the "text alerts" section at the bottom of the page and saves ... they should stop.'''
	susanbanderson Yes of course Saira - no other reason for her number to be in there. Thanks. :-) Wanda @susan There isn't a way to for membranes to stop them right now, Ed can remove the number manually. I think he's working on a fix so members can stop it themselves. Let Ed know the member info and he'll sort it for you.		susanbanderson Yes of course Saira - no other reason for her number to be in there. Thanks. :-)
	'''~~Bold text~~'''A Edward Hibbert It's supposed to show a button there to delete the number, but there's a bug. I've fixed that but it's not live yet.<BR>		'''A. Wanda @susan There isn't a way to for membranes to stop them right now, Ed can remove the number manually. I think he's working on a fix so members can stop it themselves. Let Ed know the member info and he'll sort it for you'''.'''
	Q. Jacqui Can someone help please? kandjbright-g4767@user.trashnothing.com member cannot find how to post a taken. She sees nothing obvious in trash nothing. Likewise she sees no offers in Freegle. What’s going on?		A Edward Hibbert It's supposed to show a button there to delete the number, but there's a bug. I've fixed that but it's not live yet.<BR>'''
	Saira If she's a Trashnothing member doesn't she have to go through Trashnothing??? I have no idea really - just guessing.		Q. Jacqui Can someone help please? kandjbright-g4767@user.trashnothing.com member cannot find how to post a taken. She sees nothing obvious in trash nothing. Likewise she sees no offers in Freegle. What’s going on?<BR>
	'''A. cqui.... she has a gmail address with her name and area - tell her to log into Freegle using that and she'll find her posts :)<BR>		'''Saira If she's a Trashnothing member doesn't she have to go through Trashnothing??? I have no idea really - just guessing.
			'''A. cqui.... she has a gmail address with her name and area - tell her to log into Freegle using that and she'll find her posts :)<BR>'''
	'''		'''


	== 'Support ==		== 'Support ==

Dorothyjeanquinn: /* Tech Chat */ dfa

2019-03-07T20:32:45Z

Tech Chat: dfa

← Older revision		Revision as of 20:32, 7 March 2019
Line 149:		Line 149:
	== Tech Chat ==		== Tech Chat ==

	Elaine Message counts aren’t showing .		Elaine Message counts aren’t showing .<BR>
	Maggie S I agree elaine, but to be on the pc and not notice a message is sitting there for you :( ive just turned on my tablet before bed and there was no notification on the icon (as before) that there was unread messages here, so not sure whats going on. as your message elaine shows as an hour ago but no number showing on the blue banner above again :(		Maggie S I agree elaine, but to be on the pc and not notice a message is sitting there for you :( ive just turned on my tablet before bed and there was no notification on the icon (as before) that there was unread messages here, so not sure whats going on. as your message elaine shows as an hour ago but no number showing on the blue banner above again<BR>
	Elaine		:(Elaine
	I'm sure Ed will sort it, whatever "it" is!!		I'm sure Ed will sort it, whatever "it" is!!
	Edward Hibbert It's a difficult one. Both Chris and I are struggling with it.		A.'''Edward Hibbert It's a difficult one. Both Chris and I are struggling with it.'''
	Maggie S its not doing it all the time, like this morning it was showing a count, so a bit up and down		Maggie S its not doing it all the time, like this morning it was showing a count, so a bit up and down
	Elaine I know that an intermittent problem is about 25x harder to pin-point and fix than a total breakdown, andI'm sure we all appreciate all the efforts and time that our Tech Elves are putting into resolving this annoying, but realistically minor, Niggle.		Elaine I know that an intermittent problem is about 25x harder to pin-point and fix than a total breakdown, andI'm sure we all appreciate all the efforts and time that our Tech Elves are putting into resolving this annoying, but realistically minor, Niggle.
	Elaine Can anyone tell me where I can see how much my group has kept out of Landfill? We have been going just over a year, and it would be nice to see!		Elaine Can anyone tell me where I can see how much my group has kept out of Landfill? We have been going just over a year, and it would be nice to see!
	David https://www.ilovefreegle.org/stats/ReadingFreegleUK		'''A. David https://www.ilovefreegle.org/stats/ReadingFreegleUK'''
	Edward On the Explore page for your group there's a More stats link. F		A'''.Edward On the Explore page for your group there's a More stats link.'''
	David ust go to bottom of page above after you have put your group name in . The link above is from when you explore one group		'''David ust go to bottom of page above after you have put your group name in . The link above is from when you explore one group'''
			Q. Liz This just in from a member I've checked her mail status its on every day? "I’m not getting my mail for items Iv asked for which means I’m letting people down when they let me know i can have stuff. but I don’t get it for a few days. Regards Margaret <BR>
	Liz This just in from a member I've checked her mail status its on every day? "I’m not getting my mail for items Iv asked for which means I’m letting people down when they let me know i can have stuff. but I don’t get it for a few days. Regards Margaret		''' A.Liz, may not be the answer to her problem at the moment but she is also a member of Hertford and has two different log-ons and email addresses. I seem to remember she may have had problems in the past because she posted on one of these and then checked the other - with nil result! Is it worth checking if she is also doing this on your group too?'''
	~~Jeni~~ Liz, may not be the answer to her problem at the moment but she is also a member of Hertford and has two different log-ons and email addresses. I seem to remember she may have had problems in the past because she posted on one of these and then checked the other - with nil result! Is it worth checking if she is also doing this on your group too?		Q. Susanbanderson We have a member who receives SMS message reminders of new chat messages. She would like to stop this because of the cost to Freegle, but she cannot see how to turn them off. I don't know how to do that for her either. How is it done please? <BR>
	~~Elaine We recently had a member complaining about a similar problem~~. He'd checked his trash, and there was just no sign of any messages. Then, after a lot of checking and to and fro with Chris, he checked his blocked senders list, and there we were! He had accidentally blocked us, for some reason, and hence was getting none of our posts! Always worth a look....?!		'''A Saira I'd guess if she goes into her settings, deletes the phone number in the "text alerts" section at the bottom of the page and saves ... they should stop.'''

	Susanbanderson We have a member who receives SMS message reminders of new chat messages. She would like to stop this because of the cost to Freegle, but she cannot see how to turn them off. I don't know how to do that for her either. How is it done please?
	Saira I'd guess if she goes into her settings, deletes the phone number in the "text alerts" section at the bottom of the page and saves ... they should stop.
	susanbanderson Yes of course Saira - no other reason for her number to be in there. Thanks. :-) Wanda @susan There isn't a way to for membranes to stop them right now, Ed can remove the number manually. I think he's working on a fix so members can stop it themselves. Let Ed know the member info and he'll sort it for you.		susanbanderson Yes of course Saira - no other reason for her number to be in there. Thanks. :-) Wanda @susan There isn't a way to for membranes to stop them right now, Ed can remove the number manually. I think he's working on a fix so members can stop it themselves. Let Ed know the member info and he'll sort it for you.
	Edward Hibbert It's supposed to show a button there to delete the number, but there's a bug. I've fixed that but it's not live yet.		'''Bold text'''A Edward Hibbert It's supposed to show a button there to delete the number, but there's a bug. I've fixed that but it's not live yet.<BR>
	Jacqui Can someone help please? kandjbright-g4767@user.trashnothing.com member cannot find how to post a taken. She sees nothing obvious in trash nothing. Likewise she sees no offers in Freegle. What’s going on?		Q. Jacqui Can someone help please? kandjbright-g4767@user.trashnothing.com member cannot find how to post a taken. She sees nothing obvious in trash nothing. Likewise she sees no offers in Freegle. What’s going on?
	Saira If she's a Trashnothing member doesn't she have to go through Trashnothing??? I have no idea really - just guessing.		Saira If she's a Trashnothing member doesn't she have to go through Trashnothing??? I have no idea really - just guessing.
	~~Jacqui~~.... she has a gmail address with her name and area - tell her to log into Freegle using that and she'll find her posts :)<BR>		'''A. cqui.... she has a gmail address with her name and area - tell her to log into Freegle using that and she'll find her posts :)<BR>
			'''


	'''Support~~'''~~		== 'Support ==

	If you have a query on an individual member you are probably better going through support and supplying them with the email address and details to prevent their email being put out there on the internet. Support can then check their logs , accounts, chats, and see any logins and actions which the member has done. Anything we can't sort we forward to IT anyway. They can also made small changes on the mapping. <BR>		If you have a query on an individual member you are probably better going through support and supplying them with the email address and details to prevent their email being put out there on the internet. Support can then check their logs , accounts, chats, and see any logins and actions which the member has done. Anything we can't sort we forward to IT anyway. They can also made small changes on the mapping. <BR>

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	January 2019<BR>		January 2019<BR>

			<br>
















	~~<br>~~<br>
	-<br>Back to [[Freegle Tech Report 18-12-31\|Freegle Tech Report 18-12-31]] Forward to [[Freegle Tech Report 19-02-28]]		-<br>Back to [[Freegle Tech Report 18-12-31\|Freegle Tech Report 18-12-31]] Forward to [[Freegle Tech Report 19-02-28]]
	<br>		<br>
	[[Category:Tech_Group_Reports]]		[[Category:Tech_Group_Reports]]

Dorothyjeanquinn: /* Mod Tools. */ as

2019-03-07T20:20:11Z

Mod Tools.: as

← Older revision		Revision as of 20:20, 7 March 2019
Line 53:		Line 53:
	I am struggling to delete a config, I created . I want to replace it with a more up to date clone of the default config. I’ve tried 3-4 times on both dev and live and the pop up comes up asking me to confirm, I click that, the page flashes and then briefly the settings section displays then goes away and just get green blank page. So I hard refresh, select Mod configs and there it is, still not gone.<BR>		I am struggling to delete a config, I created . I want to replace it with a more up to date clone of the default config. I’ve tried 3-4 times on both dev and live and the pop up comes up asking me to confirm, I click that, the page flashes and then briefly the settings section displays then goes away and just get green blank page. So I hard refresh, select Mod configs and there it is, still not gone.<BR>
	Q. Please can someone tell me the name of the moderating app. I got the Freegle one from ilovefreegle.org.uk/mobile but it seems to be designed for members to post, not moderators to moderate ......... or am I missing something due to my rapid learning curve with a smartphone.<BR>		Q. Please can someone tell me the name of the moderating app. I got the Freegle one from ilovefreegle.org.uk/mobile but it seems to be designed for members to post, not moderators to moderate ......... or am I missing something due to my rapid learning curve with a smartphone.<BR>
	A .Just put in modtools as one word, in your <BR>		A .Just put in modtools as one word, in the search in your app store. <BR>


	== Mapping. ==		== Mapping. ==

Dorothyjeanquinn: da

2019-03-07T20:14:38Z

← Older revision		Revision as of 20:14, 7 March 2019
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	Freegle Tech Report January 2019<BR>		Freegle Tech Report January 2019<BR>
	Messages 26694-26792<BR>		Messages 26694-26792<BR>
	Members 115<BR>		Members 115<BR>
	----		----
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	Jacqui Can someone help please? kandjbright-g4767@user.trashnothing.com member cannot find how to post a taken. She sees nothing obvious in trash nothing. Likewise she sees no offers in Freegle. What’s going on?		Jacqui Can someone help please? kandjbright-g4767@user.trashnothing.com member cannot find how to post a taken. She sees nothing obvious in trash nothing. Likewise she sees no offers in Freegle. What’s going on?
	Saira If she's a Trashnothing member doesn't she have to go through Trashnothing??? I have no idea really - just guessing.		Saira If she's a Trashnothing member doesn't she have to go through Trashnothing??? I have no idea really - just guessing.
	Jacqui.... she has a gmail address with her name and area - tell her to log into Freegle using that and she'll find her posts :)		Jacqui.... she has a gmail address with her name and area - tell her to log into Freegle using that and she'll find her posts :)<BR>


			'''Support'''
			If you have a query on an individual member you are probably better going through support and supplying them with the email address and details to prevent their email being put out there on the internet. Support can then check their logs , accounts, chats, and see any logins and actions which the member has done. Anything we can't sort we forward to IT anyway. They can also made small changes on the mapping. <BR>

	~~Support~~		Jean<BR>
	If you have a query on an individual member you are probably better going through support and supplying them with the email address and details to prevent their email being put out there on the internet. Support can then check their logs , accounts, chats, and see any logins and actions which the member has done. Anything we can't sort we forward to IT anyway. They can also made small changes on the mapping.		Freegle Tech<BR>
			January 2019<BR>
	Jean
	Freegle Tech
	January 2019

Dorothyjeanquinn: ewwerewr

2019-03-07T20:12:47Z

ewwerewr

Show changes

Dorothyjeanquinn: ADF

2019-03-07T19:19:38Z

ADF

Show changes

Dorothyjeanquinn: ASDA

2019-03-07T19:16:14Z

ASDA

New page

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[[Category:Tech_Group_Reports]]