Freegle Tech Report 15-09-30 - Revision history

Dorothyjeanquinn: a

2015-10-05T16:18:24Z

← Older revision		Revision as of 16:18, 5 October 2015
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	'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing.'''<br>		'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing.'''<br>
	A Checking showed they had posted an offer using FD. This was an example of FD not having the message because Yahoo hadn't mailed it out to the republisher address. Posts do not go on a Members tab until the approved post has been received, in case it is spam or disallowed. <br>		A Checking showed they had posted an offer using FD. This was an example of FD not having the message because Yahoo hadn't mailed it out to the republisher address. Posts do not go on a Members tab until the approved post has been received, in case it is spam or disallowed. <br>
	'''Q. A member made the same Wanted post on 1st, 3rd, & 5th. By mistake we let through the last two of those. He is getting reminders the first post but this is reposted too soon.<br>'''		'''Q. A member made the same Wanted post on 1st, 3rd, & 5th. By mistake we let through the last two of those. He is getting reminders the first post but this is reposted too soon.<br>'''
	A. Members will get a reminder at the groups required interval for each post approved. It doesn’t stop them making the same post twice, though many members get used to waiting for the reminders, so don't tend to post early. <br>		A. Members will get a reminder at the groups required interval for each post approved. It doesn’t stop them making the same post twice, though many members get used to waiting for the reminders, so don't tend to post early. <br>

Dorothyjeanquinn: a

2015-10-05T16:17:56Z

← Older revision		Revision as of 16:17, 5 October 2015
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	A They do not become members just because they follow you, they can't reply to posts unless they join your group. They only see some posts. Yahoo members who elect not to have theirs shown do not go on. I can't see why anyone would want to follow you unless they are interested in Freegle, however if you don't follow them, then no one sees their posts rom your account. Just choose to follow any you think are okay. <br>		A They do not become members just because they follow you, they can't reply to posts unless they join your group. They only see some posts. Yahoo members who elect not to have theirs shown do not go on. I can't see why anyone would want to follow you unless they are interested in Freegle, however if you don't follow them, then no one sees their posts rom your account. Just choose to follow any you think are okay. <br>

	'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing. <br>		'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing.'''<br>
	A Checking showed they had posted an offer using FD. This was an example of FD not having the message because Yahoo~~<br>~~ hadn't mailed it out to the republisher@ address. Posts do not go on a Members tab until the approved post has been ~~<br>~~received, in case it is spam or disallowed. <br>~~'''~~		A Checking showed they had posted an offer using FD. This was an example of FD not having the message because Yahoo hadn't mailed it out to the republisher address. Posts do not go on a Members tab until the approved post has been received, in case it is spam or disallowed. <br>
	'''Q. A member made the same Wanted post on 1st, 3rd, & 5th. By mistake we let through the last two of those. He is getting~~<br>~~ reminders the first post but this is reposted too soon.<br>'''		'''Q. A member made the same Wanted post on 1st, 3rd, & 5th. By mistake we let through the last two of those. He is getting reminders the first post but this is reposted too soon.<br>'''
	A. Members will get a reminder at the groups required interval for each post approved. It doesn’t stop them making the same post~~<br>~~ twice, though many members ~~just wait~~ for the ~~reminder~~ so ~~that they do not~~ post early~~. I assume that the this email was sent as a <br>follow-up to his post of 1st~~.<br>		A. Members will get a reminder at the groups required interval for each post approved. It doesn’t stop them making the same post twice, though many members get used to waiting for the reminders, so don't tend to post early. <br>
	'''Q. I was wondering if anyone has the short link for this groups Direct page<br>'''		'''Q. I was wondering if anyone has the short link for this groups Direct page<br>'''
	A All groups short links point to the platform preferred by the group owners. For most it will be Direct and in the format <br>freegle.in/groupshortname. If a group has two or more parts to their name, they should each as well as the whole,<br> have been given a shortlink. Filton-Patchway-Stokes-Freegle should have four. If you need a Direct shortlink for a group set to go to Yahoo you need to use https://directv2.ilovefreegle.org/walsall for example or click on the Freegle heart at <br>www.ilovefreegle.org/groups.<br>		A All groups short links point to the platform preferred by the group owners. For most it will be Direct and in the format <br>freegle.in/groupshortname. If a group has two or more parts to their name, they should each as well as the whole,<br> have been given a shortlink. Filton-Patchway-Stokes-Freegle should have four. If you need a Direct shortlink for a group set to go to Yahoo you need to use https://directv2.ilovefreegle.org/walsall for example or click on the Freegle heart at <br>www.ilovefreegle.org/groups.<br>
	'''Q. A member has got a reminder where there is only one clickable option.<br>'''		'''Q. A member has got a reminder where there is only one clickable option.<br>'''
	A We could see all the options. However it seems that a trick which simulates an image using CSS, to bypass image blockers <br>does cause problems for some users, and mangles the emails. At some point it will be removed and replaced with an image.<br>		A We could see all the options. However it seems that a trick which simulates an image using CSS, to bypass image blockers <br>does cause problems for some users, and mangles the emails. At some point it will be removed and replaced with an image.<br>
	<br>~~'''~~		<br>
	'''Don’t forget any Freegle Direct queries can be sent to support@ilovefreegle.org.'''a<br>'''		'''Don’t forget any Freegle Direct queries can be sent to support@ilovefreegle.org.'''a<br>'''
	Jean<br>		Jean<br>

Dorothyjeanquinn: a

2015-10-05T16:12:29Z

← Older revision		Revision as of 16:12, 5 October 2015
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	'''Q. I have been posting on Twitter and have got quite a few following my account. How do I know that they are members and are alright?<br>'''		'''Q. I have been posting on Twitter and have got quite a few following my account. How do I know that they are members and are alright?<br>'''
	A They do not become members just because they follow you, they can't reply to posts unless they join your group. ~~<br>~~ They only see some posts. Yahoo members who elect not to have theirs shown do not go on. I can't see why anyone ~~<br>~~would want to follow you unless they are interested in Freegle~~. If~~ you don't follow them then no one sees their posts ~~<br>from~~ your account. ~~You can~~ choose to follow ~~some of them if when clicking on them~~ you ~~feel they~~ are ~~alright~~. <br>		A They do not become members just because they follow you, they can't reply to posts unless they join your group. They only see some posts. Yahoo members who elect not to have theirs shown do not go on. I can't see why anyone would want to follow you unless they are interested in Freegle, however if you don't follow them, then no one sees their posts rom your account. Just choose to follow any you think are okay. <br>

	'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing. <br>		'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing. <br>

Dorothyjeanquinn: a

2015-10-05T16:09:44Z

← Older revision		Revision as of 16:09, 5 October 2015
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	'''Q. How can I ban the real email address of an FBuser to prevent them from joining again, with a different FBUser email address?<br>'''		'''Q. How can I ban the real email address of an FBuser to prevent them from joining again, with a different FBUser email address?<br>'''
	A On your group direct settings , Advanced options, blocked emails put in their real email address.<br>		A On your group direct settings , Advanced options, blocked emails put in their real email address.<br>
	'''Q I noticed that a person with a yahoo.co.uk has made a post via the message maker on a group. I was under the impression<br> that y yahoo.co.uks were bounced along with aol posts. Is that correct?<br>'''		'''Q I noticed that a person with a yahoo.co.uk has made a post via the message maker on a group. I was under the impression<br> that yahoo.co.uks were bounced along with aol posts. Is that correct?<br>'''
	A No at present .co.uk emails are not bounced, just .com ones but they have still been issued with a FBuser email as it is probable <br> that at some point they will be affected, <br>		A No at present .co.uk emails are not bounced, just .com ones but they have still been issued with a FBuser email as it is probable <br> that at some point they will be affected, <br>

Dorothyjeanquinn: a

2015-10-05T16:09:07Z

← Older revision		Revision as of 16:09, 5 October 2015
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	===Questions answered.===		===Questions answered.===
	'''Q A group was interested to get an idea of the proportion of members/posts coming from FD/TN/yahoo and asked for help.<br>'''		'''Q A group was interested to get an idea of the proportion of members/posts coming from FD/TN/yahoo and asked for help.<br>'''
	A The data was found for that group. This data is not readily available but if someone has time to write code for it it ~~<br>~~		A The data was found for that group. This data is not readily available but if someone has time to write code for it it
	could be of use. <br>		could be of use. <br>
	'''Q. How can I ban the real email address of an FBuser to prevent them from joining again, with a different FBUser email address?<br>'''		'''Q. How can I ban the real email address of an FBuser to prevent them from joining again, with a different FBUser email address?<br>'''

Dorothyjeanquinn: a

2015-10-05T16:07:16Z

← Older revision		Revision as of 16:07, 5 October 2015
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	===Problems sorted.===		===Problems sorted.===
	<br>A member was having difficulty saving his changes in the settings of FD. ~~Please would you~~ switch off his emails for him.<br>		<br>A member was having difficulty saving his changes in the settings of FD. We were asked to switch off his emails for him.<br>
	This was done but we still need a teamviewer session to work out why it is not sticking for some members.<br>		This was done but we still need a teamviewer session to work out why it is not sticking for some members.<br>
	A report of Yahoo Members posts not getting accepted was traced to the conversion process being turned off while Edward was away.<br>		A report of Yahoo Members posts not getting accepted was traced to the conversion process being turned off while Edward was away.<br>
	It was re-enabled and converted this member. Some groups would have received more FBuser requests than usual as it caught up.<br>		It was re-enabled and converted this member. Some groups would have received more FBuser requests than usual as it caught up.<br>
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	A member complained that when she posts messages use the message maker her post does not show her user name. Although this has not <br>caused any problems for offering items it just annoyed her. <br>		A member complained that when she posts messages use the message maker her post does not show her user name. Although this has not <br>caused any problems for offering items it just annoyed her. <br>
	This was caused by us blocking the IP address of a Snaply server. This address has now been whitelisted<br>		This was caused by us blocking the IP address of a Snaply server. This address has now been whitelisted<br>

	===Questions answered.===		===Questions answered.===
	'''Q A group was interested to get an idea of the proportion of members/posts coming from FD/TN/yahoo and asked for help.<br>'''		'''Q A group was interested to get an idea of the proportion of members/posts coming from FD/TN/yahoo and asked for help.<br>'''

Dorothyjeanquinn: k

2015-10-05T16:06:03Z

← Older revision		Revision as of 16:06, 5 October 2015
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	We were asked if something changed with Freegle Direct in that it doesn't remove spammers anymore? <br>		We were asked if something changed with Freegle Direct in that it doesn't remove spammers anymore? <br>
	One at least was reported but has never been removed. It turned out to be a new trick that this spammer is using<br> - they were posting from these kinds of emails:<br>		One at least was reported but has never been removed. It turned out to be a new trick that this spammer is using<br> - they were posting from these kinds of emails:<br>
	ashubisong1+28@...<br>		ashubisong1+28@...<br>
	ashubisong1+56@...<br>		ashubisong1+56@...<br>
	ashubisong1+48@...<br>		ashubisong1+48@...<br>
	A fix has now been applied to pick them up.<br>		A fix has now been applied to pick them up.<br>

	===Problems sorted.===		===Problems sorted.===
	<br>A member was having difficulty saving his changes in the settings of FD. Please would you switch off his emails for him.<br>		<br>A member was having difficulty saving his changes in the settings of FD. Please would you switch off his emails for him.<br>

Dorothyjeanquinn: a

2015-10-05T16:05:32Z

Dorothyjeanquinn: a

2015-10-05T16:02:00Z

← Older revision		Revision as of 16:02, 5 October 2015
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	=====Mapping=====		=====Mapping=====
	~~I've prototyped~~ a different way of finding a location, rather than using Google.<br>		A a different way of finding a location, rather than using Google is being tested<br>
	~~Look~~ up the lat/lng Find the closest and most popular match in a list of locations generated from messages which<br> have been approved by a moderator for this group~~<br>~~		Looks up the lat/lng Find the closest and most popular match in a list of locations generated from messages which<br> have been approved by a moderator for this group. What that should mean is that the location it finds is of a format that the mods on that group like - otherwise they shouldn't have approved it.<br>
	What that should mean is that the location it finds is of a format that the mods on that group like - otherwise~~<br>~~ they shouldn't have approved it.<br>

	Please could people experiment with this for their groupid with a variety of latitudes and longitudes?<br><br>		Please could people experiment with this for their groupid with a variety of latitudes and longitudes?<br><br>

Dorothyjeanquinn: =

2015-10-05T16:00:02Z

← Older revision		Revision as of 16:00, 5 October 2015
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	===Freegle Direct===		===Freegle Direct===

	==Mapping==		=====Mapping=====
	I've prototyped a different way of finding a location, rather than using Google.<br>		I've prototyped a different way of finding a location, rather than using Google.<br>
	Look up the lat/lng Find the closest and most popular match in a list of locations generated from messages which<br> have been approved by a moderator for this group<br>		Look up the lat/lng Find the closest and most popular match in a list of locations generated from messages which<br> have been approved by a moderator for this group<br>
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	Please could people experiment with this for their groupid with a variety of latitudes and longitudes?<br><br>		Please could people experiment with this for their groupid with a variety of latitudes and longitudes?<br><br>
	https://directdev.ilovefreegle.org/api/closestlocation.php?groupid=2&lat=55.9&lng=-3.1		https://directdev.ilovefreegle.org/api/closestlocation.php?groupid=2&lat=55.9&lng=-3.1

	==Spammers==		==Spammers==
	We were asked if something changed with Freegle Direct in that it doesn't remove spammers anymore? <br>		We were asked if something changed with Freegle Direct in that it doesn't remove spammers anymore? <br>

← Older revision		Revision as of 16:05, 5 October 2015
Line 39:		Line 39:
	https://directdev.ilovefreegle.org/api/closestlocation.php?groupid=2&lat=55.9&lng=-3.1		https://directdev.ilovefreegle.org/api/closestlocation.php?groupid=2&lat=55.9&lng=-3.1

	==Spammers==		=====Spammers=====
	We were asked if something changed with Freegle Direct in that it doesn't remove spammers anymore? <br>		We were asked if something changed with Freegle Direct in that it doesn't remove spammers anymore? <br>
	One at least was reported but has never been removed. It turned out to be a new trick that this spammer is using<br> - they were posting from these kinds of emails:<br>		One at least was reported but has never been removed. It turned out to be a new trick that this spammer is using<br> - they were posting from these kinds of emails:<br>
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	A member complained that when she posts messages use the message maker her post does not show her user name. Although this has not <br>caused any problems for offering items it just annoyed her. <br>		A member complained that when she posts messages use the message maker her post does not show her user name. Although this has not <br>caused any problems for offering items it just annoyed her. <br>
	This was caused by us blocking the IP address of a Snaply server. This address has now been whitelisted<br>		This was caused by us blocking the IP address of a Snaply server. This address has now been whitelisted<br>
	===Questions answered.===~~<br>~~		===Questions answered.===
	Q A group was interested to get an idea of the proportion of members/posts coming from FD/TN/yahoo and asked for help.<br>		'''Q A group was interested to get an idea of the proportion of members/posts coming from FD/TN/yahoo and asked for help.<br>'''
	A The data was found for that group. This data is not readily available but if someone has time to write code for it it <br>		A The data was found for that group. This data is not readily available but if someone has time to write code for it it <br>
	could be of use. <br>		could be of use. <br>
	Q. How can I ban the real email address of an FBuser to prevent them from joining again, with a different FBUser email address?<br>		'''Q. How can I ban the real email address of an FBuser to prevent them from joining again, with a different FBUser email address?<br>'''
	A On your group direct settings , Advanced options, blocked emails put in their real email address.<br>		A On your group direct settings , Advanced options, blocked emails put in their real email address.<br>
	Q I noticed that a person with a yahoo.co.uk has made a post via the message maker on a group. I was under the impression<br> that y yahoo.co.uks were bounced along with aol posts. Is that correct?<br>		'''Q I noticed that a person with a yahoo.co.uk has made a post via the message maker on a group. I was under the impression<br> that y yahoo.co.uks were bounced along with aol posts. Is that correct?<br>'''
	A No at present .co.uk emails are not bounced, just .com ones but they have still been issued with a FBuser email as it is probable <br> that at some point they will be affected, <br>		A No at present .co.uk emails are not bounced, just .com ones but they have still been issued with a FBuser email as it is probable <br> that at some point they will be affected, <br>

	Q. A member complained because his taken had not removed the offer even though he had posted twice.<br>		'''Q. A member complained because his taken had not removed the offer even though he had posted twice.<br>'''
	A, It will be removed from the ‘Recent posts’ which is the default, but it will remain on the ‘All Posts’ tab.<br>		A, It will be removed from the ‘Recent posts’ which is the default, but it will remain on the ‘All Posts’ tab.<br>

	Q. I have been posting on Twitter and have got quite a few following my account. How do I know that they are members and are alright?<br>		'''Q. I have been posting on Twitter and have got quite a few following my account. How do I know that they are members and are alright?<br>'''
	A They do not become members just because they follow you, they can't reply to posts unless they join your group. <br> They only see some posts. Yahoo members who elect not to have theirs shown do not go on. I can't see why anyone <br>would want to follow you unless they are interested in Freegle. If you don't follow them then no one sees their posts <br>from your account. You can choose to follow some of them if when clicking on them you feel they are alright. <br>		A They do not become members just because they follow you, they can't reply to posts unless they join your group. <br> They only see some posts. Yahoo members who elect not to have theirs shown do not go on. I can't see why anyone <br>would want to follow you unless they are interested in Freegle. If you don't follow them then no one sees their posts <br>from your account. You can choose to follow some of them if when clicking on them you feel they are alright. <br>

	Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing. <br>		'''Q. I have just had a member say they cannot post a taken from MYPosts tab as their offer is not showing. <br>
	A Checking showed they had posted an offer using FD. This was an example of FD not having the message because Yahoo<br> hadn't mailed it out to the republisher@ address. Posts do not go on a Members tab until the approved post has been <br>received, in case it is spam or disallowed. <br>		A Checking showed they had posted an offer using FD. This was an example of FD not having the message because Yahoo<br> hadn't mailed it out to the republisher@ address. Posts do not go on a Members tab until the approved post has been <br>received, in case it is spam or disallowed. <br>'''
	Q. A member made the same Wanted post on 1st, 3rd, & 5th. By mistake we let through the last two of those. He is getting<br> reminders the first post but this is reposted too soon.<br>		'''Q. A member made the same Wanted post on 1st, 3rd, & 5th. By mistake we let through the last two of those. He is getting<br> reminders the first post but this is reposted too soon.<br>'''
	A. Members will get a reminder at the groups required interval for each post approved. It doesn’t stop them making the same post<br> twice, though many members just wait for the reminder so that they do not post early. I assume that the this email was sent as a <br>follow-up to his post of 1st.<br>		A. Members will get a reminder at the groups required interval for each post approved. It doesn’t stop them making the same post<br> twice, though many members just wait for the reminder so that they do not post early. I assume that the this email was sent as a <br>follow-up to his post of 1st.<br>
	Q. I was wondering if anyone has the short link for this groups Direct page<br>		'''Q. I was wondering if anyone has the short link for this groups Direct page<br>'''
	A All groups short links point to the platform preferred by the group owners. For most it will be Direct and in the format <br>freegle.in/groupshortname. If a group has two or more parts to their name, they should each as well as the whole,<br> have been given a shortlink. Filton-Patchway-Stokes-Freegle should have four. If you need a Direct shortlink for a group set to go to Yahoo you need to use https://directv2.ilovefreegle.org/walsall for example or click on the Freegle heart at <br>www.ilovefreegle.org/groups.<br>		A All groups short links point to the platform preferred by the group owners. For most it will be Direct and in the format <br>freegle.in/groupshortname. If a group has two or more parts to their name, they should each as well as the whole,<br> have been given a shortlink. Filton-Patchway-Stokes-Freegle should have four. If you need a Direct shortlink for a group set to go to Yahoo you need to use https://directv2.ilovefreegle.org/walsall for example or click on the Freegle heart at <br>www.ilovefreegle.org/groups.<br>
	Q. A member has got a reminder where there is only one clickable option.<br>		'''Q. A member has got a reminder where there is only one clickable option.<br>'''
	A We could see all the options. However it seems that a trick which simulates an image using CSS, to bypass image blockers <br>does cause problems for some users, and mangles the emails. At some point it will be removed and replaced with an image.<br>		A We could see all the options. However it seems that a trick which simulates an image using CSS, to bypass image blockers <br>does cause problems for some users, and mangles the emails. At some point it will be removed and replaced with an image.<br>
	<br>'''		<br>'''
	Don’t forget any Freegle Direct queries can be sent to support@ilovefreegle.org.'''a<br>		'''Don’t forget any Freegle Direct queries can be sent to support@ilovefreegle.org.'''a<br>'''
	Jean<br>		Jean<br>
	Tech Report <br>		Tech Report <br>
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