Freegle Direct & Facebook specific problems - Revision history

Neville Reid: Category:Facebook

2025-11-07T15:36:51Z

← Older revision		Revision as of 15:36, 7 November 2025
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	[[Category:Bits_and_Bobs]]		[[Category:Bits_and_Bobs]]
			[[Category:Facebook]]

Jacky: /* Q. I have stopped all reminders and I only meant to stop it for one. */

2019-12-05T20:12:46Z

Q. I have stopped all reminders and I only meant to stop it for one.

← Older revision		Revision as of 20:12, 5 December 2019
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	<br>		<br>

	Back to [[~~Admin~~]]		Back to [[Freegle Direct]]

	[[Category:Bits_and_Bobs]]		[[Category:Bits_and_Bobs]]

Jacky: /* Q. I have stopped all reminders and I only meant to stop it for one. */

2019-12-03T10:50:48Z

Q. I have stopped all reminders and I only meant to stop it for one.

← Older revision		Revision as of 10:50, 3 December 2019
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	<br>		<br>

	Back to Admin		Back to [[Admin]]

	Category:Bits_and_Bobs		[[Category:Bits_and_Bobs]]

Dee: Archived: obsolete

2018-03-14T17:39:38Z

Archived: obsolete

← Older revision		Revision as of 17:39, 14 March 2018
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	<br>		<br>

	Back to [[Admin]]		Back to Admin

	[[Category:Bits_and_Bobs]]		Category:Bits_and_Bobs

Dorothyjeanquinn: a

2015-05-03T07:22:07Z

← Older revision		Revision as of 07:22, 3 May 2015
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	===== '''Q. How do I deal with Wall posts?''' =====		===== '''Q. How do I deal with Wall posts?''' =====

	A. You ~~can use the auto responder. Go~~ to your ~~group settings and tick~~ the ~~box for this.~~		A. You should get an email to your owner address, you need to log into the page to reply.

	~~If you want~~ to reply ~~yourself then either reply underneath their post or click on their profile pic and send them a message~~.

	===== '''Q. I am sending out requests for locations to Facebook users but they never reply.''' =====		===== '''Q. I am sending out requests for locations to Facebook users but they never reply.''' =====

Jacky: /* Q. Why am I getting two mails about each post? */

2012-05-05T12:24:29Z

Q. Why am I getting two mails about each post?

← Older revision		Revision as of 12:24, 5 May 2012
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	===== '''Q. Why am I getting two mails about each post?''' =====		===== '''Q. Why am I getting two mails about each post?''' =====

	A. ~~You~~ group has probably opted to trial the new digest and you are a member on the Yahoo group too. ~~ ~~This is a new format developed by our geeks. Many of us prefer it as it makes it clear when a post has been taken. It also give you links to repost items or put a similar post on~~. It~~ gives you more control over how often you get ~~the~~ messages. Just click on the preferred ~~loptions~~. ~~ ~~If you don't intend to use Yahoo anymore to post and ~~repond~~ from you can leave that group and do all your freegling from Facebook or Direct.		A. Your group has probably opted to trial the new digest and you are a member on the Yahoo group too.
			This is a new format developed by our geeks. Many of us prefer it as it makes it clear when a post has been taken. It also give you links to repost items or put a similar post on and gives you more control over how often you get messages. Just click on the preferred options. If you don't intend to use Yahoo anymore to post and respond from, you can leave that group and do all your freegling from Facebook or Direct.

	<br>		<br>

	===== '''Q. Why can't I click on the links (they don't work)''' =====		===== '''Q. Why can't I click on the links (they don't work)''' =====

Chriscant at 08:21, 5 May 2012

2012-05-05T08:21:59Z

Chriscant at 08:18, 5 May 2012

2012-05-05T08:18:44Z

Chriscant at 08:17, 5 May 2012

2012-05-05T08:17:08Z

Show changes

Dorothyjeanquinn: a

2012-03-19T06:53:55Z

← Older revision		Revision as of 06:53, 19 March 2012
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	A. They will not receive the emails, unless you are sending out to a membership which has been assigned.		A. They will not receive the emails, unless you are sending out to a membership which has been assigned.

	Those in pending are never assigned, nor the remainer of the 10 pre approved memberships ~~help~~ by the app.		Those in pending are never assigned, nor the remainer of the 10 pre approved memberships held by the app.

	Others, you can use the up to date Moderator plug in to find their email address if they have been allocated. You can then mail them directly or through the app.		Others, you can use the up to date Moderator plug in to find their email address once they have been allocated. You can then mail them directly or through the app.

	===== '''Q. Can I mail FB/FD members?''' =====		===== '''Q. Can I mail FB/FD members?''' =====

← Older revision		Revision as of 08:21, 5 May 2012
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	==  Moderator Questions. ==		==   Moderator Questions. ==

	===== '''Q. How do I deal with Wall posts?''' =====		===== '''Q. How do I deal with Wall posts?''' =====
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	A. Direct. If your group is only using Freegle Direct, you should keep a note of your groups settings page. If you haven't done so it will be . http://direct.ilovefreegle.org/republisher_group_settings.php?groupname=     Put your group name as it is on the Yahoo URL after =		A. Direct. If your group is only using Freegle Direct, you should keep a note of your groups settings page. If you haven't done so it will be . http://direct.ilovefreegle.org/republisher_group_settings.php?groupname=     Put your group name as it is on the Yahoo URL after =

	'''Q. How do I ban an FB user?'''		===== '''Q. How do I ban an FB user?''' =====

	A. You can't pre ban people. You can ban them once they have liked the page.		A. You can't pre ban people. You can ban them once they have liked the page.
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	You will also get an icon on your own Facebook group. It will be visible from the home tab on the left. You can use this to go in and out of your Freegle page and do not need to go through the Facebook page.		You will also get an icon on your own Facebook group. It will be visible from the home tab on the left. You can use this to go in and out of your Freegle page and do not need to go through the Facebook page.

	===== '''Q. How do I leave a Facebook Group?''' =====		===== '''Q. How do I leave a Facebook Group?''' =====

	Click on the group tab of of group you wish to leave and underneath is: Click on the third '''here''' to leave the group.		Click on the group tab of of group you wish to leave and underneath is: Click on the third '''here''' to leave the group.
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	It will ask you to unlike the page too which is pretty easy.. If you don't unlike the page you will see the yellow bar shown in the first shot.		It will ask you to unlike the page too which is pretty easy.. If you don't unlike the page you will see the yellow bar shown in the first shot.

	===== '''Q How do I join Freegle Direct?''' =====		===== '''Q. How do I join Freegle Direct?''' =====

	If you have the link, you just go to the URL and either use your Google, Yahoo or Facebook login in to join up. If you are already a member with the same email address, it should recognise you and let you straight in. Otherwise it will want you to authorise access.		If you have the link, you just go to the URL and either use your Google, Yahoo or Facebook login in to join up. If you are already a member with the same email address, it should recognise you and let you straight in. Otherwise it will want you to authorise access.
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	If you don't have a link, go to www.ILovefreegle.org/groups put in your postcode or group and see if it has the green freegle logo. If it doesn't it is not yet on Direct. You can you the envelope icon to ask the group moderators if they will be getting it. If it is click on the logo.		If you don't have a link, go to www.ILovefreegle.org/groups put in your postcode or group and see if it has the green freegle logo. If it doesn't it is not yet on Direct. You can you the envelope icon to ask the group moderators if they will be getting it. If it is click on the logo.

	===== '''Q How do I leave Freegle Direct?''' =====		===== '''Q. How do I leave Freegle Direct?''' =====

	When you are signed in and looking at a groups posts,[[Image:Leave direct.png\|thumb\|left\|350x280px]]		When you are signed in and looking at a groups posts,[[Image:Leave direct.png\|thumb\|left\|350x280px]]
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	<br>		<br>

	===== '''Q. I have left the group and I am still getting Direct Digests.''' =====		===== '''Q. I have left the group and I am still getting Direct Digests.''' =====

	A. These are not stopped for Yahoo members unless you use the latest moderator plug in and have synced it to update . There is now a Freegle button on the first page of the plug in and you should have it set to sync at least every 24hours. Please ensure all moderators are using the same version.<br>Otherwise advise member to go into her "my settings" tab and untick the option for Digests.<br> =====		A. These are not stopped for Yahoo members unless you use the latest moderator plug in and have synced it to update . There is now a Freegle button on the first page of the plug in and you should have it set to sync at least every 24hours. Please ensure all moderators are using the same version.<br>Otherwise advise member to go into her "my settings" tab and untick the option for Digests.<br> =====

	===== '''Q.How do I reply to a post on Facebook/Direct?''' =====		===== '''Q. How do I reply to a post on Facebook/Direct?''' =====

	A. You should not use the '''Wall'''. You can either reply from your email address via the post mail, or go to your Freegle page, find the post and click on reply.		A. You should not use the '''Wall'''. You can either reply from your email address via the post mail, or go to your Freegle page, find the post and click on reply.
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	There is an autoresponder option. If you tick the box in the group settings it will put a post on the wall for you with your contact address..		There is an autoresponder option. If you tick the box in the group settings it will put a post on the wall for you with your contact address..

	'''Q. Why am I getting two mails about each post?''' A. You group has probably opted to trial the new digest and you are a member on the Yahoo group too.  This is a new format developed by our geeks. Many of us prefer it as it makes it clear when a post has been taken. It also give you links to repost items or put a similar post on. It gives you more control over how often you get the messages. Just click on the preferred loptions.  If you don't intend to use Yahoo anymore to post and repond from you can leave that group and do all your freegling from Facebook or Direct.		===== '''Q. Why am I getting two mails about each post?''' =====

			A. You group has probably opted to trial the new digest and you are a member on the Yahoo group too.  This is a new format developed by our geeks. Many of us prefer it as it makes it clear when a post has been taken. It also give you links to repost items or put a similar post on. It gives you more control over how often you get the messages. Just click on the preferred loptions.  If you don't intend to use Yahoo anymore to post and repond from you can leave that group and do all your freegling from Facebook or Direct.

	<br>		<br>

	'''Q. Why can't I click on the links (they don't work)''' A. Some members have their email settings so that they strip out links from emails. Most mail has options for rich text or someother choice of setting which will show them. If you use Outlook express or some other email client then it may be the setting there. There should be a url showing you can cut and paste if the links don't work.		===== '''Q. Why can't I click on the links (they don't work)''' =====

			A. Some members have their email settings so that they strip out links from emails. Most mail has options for rich text or someother choice of setting which will show them. If you use Outlook express or some other email client then it may be the setting there. There should be a url showing you can cut and paste if the links don't work.

	===== '''Q.How do I change my digest settings?''' =====		===== '''Q. How do I change my digest settings?''' =====

	A. Either click the appropriate link in a post, or log in and go to the "My Settings tab.		A. Either click the appropriate link in a post, or log in and go to the "My Settings tab.

← Older revision		Revision as of 08:18, 5 May 2012
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	== Moderator Questions. ==		==  Moderator Questions. ==

	===== '''Q. How do I deal with Wall posts?''' =====		===== '''Q. How do I deal with Wall posts?''' =====
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	Those in pending are never assigned, nor the remainer of the 10 pre approved memberships held by the app.		Those in pending are never assigned, nor the remainer of the 10 pre approved memberships held by the app.

	Others, you can use the up to date Moderator plug in to find their email address once they have been allocated. You can then mail them directly or through the app.		Others, you can use the up to date Moderator plug in to find their email address once they have been allocated. You can then mail them directly or through the app.

	===== '''Q. Can I mail FB/FD members?''' =====		===== '''Q. Can I mail FB/FD members?''' =====
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	A. Copy it and paste it into a spreadsheet. Click on Dats and choose text to columns. Use the comma as a delimiter. It should then be nice and tidy.		A. Copy it and paste it into a spreadsheet. Click on Dats and choose text to columns. Use the comma as a delimiter. It should then be nice and tidy.

	You can keep it and add columns for further information if you like.		You can keep it and add columns for further information if you like.

	===== '''Q. How do I change my groups settings?''' =====		===== '''Q. How do I change my groups settings?''' =====
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	If you go to the join via a link you will be prompted to like the page.		If you go to the join via a link you will be prompted to like the page.

	If you go to the page first there will be a like button at the top centre for you to click on. If you can't see it you must have liked it already.		If you go to the page first there will be a like button at the top centre for you to click on. If you can't see it you must have liked it already.

	Click on posts> see more posts, and authorize the app to access to your details. ( It wants an email address and name, so it can send you stuff and it also does keep a record of other pages you have liked so that it can use the details to keep your own account upto date.)		Click on posts> see more posts, and authorize the app to access to your details. ( It wants an email address and name, so it can send you stuff and it also does keep a record of other pages you have liked so that it can use the details to keep your own account upto date.)
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	You will also get an icon on your own Facebook group. It will be visible from the home tab on the left. You can use this to go in and out of your Freegle page and do not need to go through the Facebook page.		You will also get an icon on your own Facebook group. It will be visible from the home tab on the left. You can use this to go in and out of your Freegle page and do not need to go through the Facebook page.

	===== '''Q. How do I leave a Facebook Group?'''=====		===== '''Q. How do I leave a Facebook Group?''' =====

	Click on the group tab of of group you wish to leave and underneath is: Click on the third '''here''' to leave the group.		Click on the group tab of of group you wish to leave and underneath is: Click on the third '''here''' to leave the group.

	[[Image:Fb leave group.png\|border\|left\|700x80px]]		[[Image:Fb leave group.png\|border\|left\|700x80px]]
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	<br>		<br>

	It will ask you to unlike the page too which is pretty easy.. If you don't unlike the page you will see the yellow bar shown in the first shot.		It will ask you to unlike the page too which is pretty easy.. If you don't unlike the page you will see the yellow bar shown in the first shot.

	===== '''Q How do I join Freegle Direct?''' =====		===== '''Q How do I join Freegle Direct?''' =====

	If you have the link, you just go to the URL and either use your Google, Yahoo or Facebook login in to join up. If you are already a member with the same email address, it should recognise you and let you straight in. Otherwise it will want you to authorise access.		If you have the link, you just go to the URL and either use your Google, Yahoo or Facebook login in to join up. If you are already a member with the same email address, it should recognise you and let you straight in. Otherwise it will want you to authorise access.

	For other email addresses you need to register first. There is a simple box to fill in, and then you have to return a verification email. After that just log in when you want access.		For other email addresses you need to register first. There is a simple box to fill in, and then you have to return a verification email. After that just log in when you want access.

	If you don't have a link, go to www.ILovefreegle.org/groups put in your postcode or group and see if it has the green freegle logo. If it doesn't it is not yet on Direct. You can you the envelope icon to ask the group moderators if they will be getting it. If it is click on the logo.		If you don't have a link, go to www.ILovefreegle.org/groups put in your postcode or group and see if it has the green freegle logo. If it doesn't it is not yet on Direct. You can you the envelope icon to ask the group moderators if they will be getting it. If it is click on the logo.
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	<br>		<br>

	===== Q. I have left the group and I am still getting Direct Digests.<br>A. These are not stopped for Yahoo members unless you use the latest moderator plug in and have synced it to update . There is now a Freegle button on the first page of the plug in and you should have it set to sync at least every 24hours. Please ensure all moderators are using the same version.<br>Otherwise advise member to go into her "my settings" tab and untick the option for Digests.<br> =====		===== '''Q. I have left the group and I am still getting Direct Digests.''' =====

	===== ~~<br>~~ '''Q.How do I reply to a post on Facebook/Direct?''' =====		A. These are not stopped for Yahoo members unless you use the latest moderator plug in and have synced it to update . There is now a Freegle button on the first page of the plug in and you should have it set to sync at least every 24hours. Please ensure all moderators are using the same version.<br>Otherwise advise member to go into her "my settings" tab and untick the option for Digests.<br> =====

			===== '''Q.How do I reply to a post on Facebook/Direct?''' =====

	A. You should not use the '''Wall'''. You can either reply from your email address via the post mail, or go to your Freegle page, find the post and click on reply.		A. You should not use the '''Wall'''. You can either reply from your email address via the post mail, or go to your Freegle page, find the post and click on reply.