Feedback - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	====~~MEMBERS====~~		==Members==
			When a member clicks 'info' under a request for an item, it shows them:
			*how often the item was collected
			*how many times it was offered
			*that things don't always work out for this member

	~~When a member clicks 'info' under a request for an item, it shows them~~		This gives more information so people can choose someone who is known to collect.
	*how often an item was collected
	*how many times they were offered
	*things don't always work out for this member

	~~This gives a bit more information so that people~~ can ~~choose someone who is known to collect~~.		==ModTools==
			Feedback given by members is listed here for review. Feedback with comments is shown by default, but volunteers can also see Happy, Unhappy and Fine feedback. Once feedback has been read, the blue number notification on ModTools > Feedback disappears.

			This gives volunteers the chance to ask members why a transaction or process wasn't satisfactory, if that seems appropriate, or to answer any questions that arise.

	~~====MODTOOLS====~~		This feedback isn't visible to anyone other than volunteers.

	~~Feedback given by~~ members ~~is listed here for review. Feedback with comments is the default for this section of ModTools, but volunteers can also see Happy, Unhappy~~ and ~~Fine~~ feedback ~~as well~~. ~~Once the Feedback has been read~~, ~~the blue number notification on ModTools>Feedback will disappear~~.		==Trash Nothing==
			The feedback you see on other members has two parts: a feedback score and a positive feedback percentage. If you've used eBay before, you'll probably recognise how these work.

	~~This facility gives volunteers an opportunity to ask members why~~ a ~~particular transaction or process was not satisfactory~~, ~~if that seems appropriate, or answer any questions that arise~~.		The feedback score is the count of all positive feedback a member has received, minus the count of all negative feedback. A positive score means more positive than negative feedback; a negative score means the reverse. Higher scores are better.

	~~This~~ feedback is ~~not visible to anyone other than volunteers~~.		The positive feedback percentage shows what percentage of the feedback a member received in the last year was positive - a good summary of their more recent feedback. If a member hasn't received any feedback in the last year, no percentage is shown.

			The feedback system only launched in 2020, so many members - both long-standing and new - may not have any feedback shown yet.

	~~====Trash Nothing====~~		==Links==
			*[[Sample Admin: Feedback system]] - an example Admin to explain the feedback system to members
	~~The feedback information you see on other members has two parts - a feedback score and a positive feedback percentage. If you've used eBay before, then you'll probably be familiar with how these work.~~		*[[Member Ratings]] - the 'thumbs up or down' system members can use to rate each other

	The feedback score is the count of all positive feedback a member has received minus the count of all negative feedback a member has received. A positive score means that a member has received more positive feedback than negative feedback. And a negative feedback score means that a member has received more negative feedback. So higher scores are better.

	The positive feedback percentage shows what percent of the feedback a member has received in the last year was positive. This gives a better understanding of the data that makes up the feedback score and provides a good summary of the more recent feedback a member has received. If a member hasn't received any feedback in the last year, then no positive feedback percentage will be shown.

	~~The feedback system was only launched in 2020 so there are many members (both long time and new members) who might not have any feedback shown.~~



	====Links~~:==~~==
	*[[Sample Admin: Feedback system]] - an example Admin ~~to send out to members~~ to explain the feedback system
	*[[Member Ratings]] - 'thumbs up or down' system ~~that~~ members can use to rate each other
	*[[Freegle Direct]] - more links to other parts of the Freegle Direct system		*[[Freegle Direct]] - more links to other parts of the Freegle Direct system
	*[[ModTools]] - index/explanation of other ~~part~~ of ModTools		*[[ModTools]] - index/explanation of other parts of ModTools
	*[[Trash Nothing]]		*[[Trash Nothing]]

			[[Category:Moderating with ModTools]]
	[[~~category~~:ModTools]]

	~~[[category:Freegle Direct~~]]

Neville Reid: /* Links: */ update link

2025-10-29T22:41:21Z

Links:: update link

← Older revision		Revision as of 22:41, 29 October 2025
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	====Links:====		====Links:====
	*[[Admin Feedback ~~System~~]] - an example Admin to send out to members to explain the feedback system		*[[Sample Admin: Feedback system]] - an example Admin to send out to members to explain the feedback system
	*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other		*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other
	*[[Freegle Direct]] - more links to other parts of the Freegle Direct system		*[[Freegle Direct]] - more links to other parts of the Freegle Direct system

Jacky at 09:38, 27 August 2025

2025-08-27T09:38:09Z

← Older revision		Revision as of 09:38, 27 August 2025
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	~~'''~~MEMBERS~~'''~~		====MEMBERS====

	When a member clicks 'info' under a request for an item, it shows them		When a member clicks 'info' under a request for an item, it shows them
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	~~'''~~MODTOOLS~~'''~~		====MODTOOLS====

	Feedback given by members is listed here for review. Feedback with comments is the default for this section of ModTools, but volunteers can also see Happy, Unhappy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.		Feedback given by members is listed here for review. Feedback with comments is the default for this section of ModTools, but volunteers can also see Happy, Unhappy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.
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	~~'''~~Trash Nothing~~'''~~		====Trash Nothing====

	The feedback information you see on other members has two parts - a feedback score and a positive feedback percentage. If you've used eBay before, then you'll probably be familiar with how these work.		The feedback information you see on other members has two parts - a feedback score and a positive feedback percentage. If you've used eBay before, then you'll probably be familiar with how these work.
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	~~'''~~Links:~~'''~~		====Links:====
	*[[Admin Feedback System]] - an example Admin to send out to members to explain the feedback system		*[[Admin Feedback System]] - an example Admin to send out to members to explain the feedback system
	*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other		*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other

Jacky at 07:39, 7 September 2021

2021-09-07T07:39:13Z

← Older revision		Revision as of 07:39, 7 September 2021
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	This facility gives volunteers an opportunity to ask members why a particular transaction or process was not satisfactory, if that seems appropriate, or answer any questions that arise.		This facility gives volunteers an opportunity to ask members why a particular transaction or process was not satisfactory, if that seems appropriate, or answer any questions that arise.

			This feedback is not visible to anyone other than volunteers.

Jacky at 17:56, 4 September 2021

2021-09-04T17:56:05Z

← Older revision		Revision as of 17:56, 4 September 2021
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	'''Links:'''		'''Links:'''
	*[[Admin Feedback System]] - an example Admin to send out to ~~group~~ members to explain the feedback system		*[[Admin Feedback System]] - an example Admin to send out to members to explain the feedback system
	*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other		*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other
	*[[Freegle Direct]] - more links to other parts of the Freegle Direct system		*[[Freegle Direct]] - more links to other parts of the Freegle Direct system

Jacky at 18:29, 30 August 2021

2021-08-30T18:29:30Z

@@ Line 14: / Line 14: @@
 This facility gives volunteers an opportunity to ask members why a particular transaction or process was not satisfactory, if that seems appropriate, or answer any questions that arise.
@@ Line 21: / Line 34: @@
 *[[Freegle Direct]] - more links to other parts of the Freegle Direct system
 *[[ModTools]] - index/explanation of other part of ModTools

Jacky at 13:09, 13 September 2020

2020-09-13T13:09:00Z

← Older revision		Revision as of 13:09, 13 September 2020
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	'''MODTOOLS'''		'''MODTOOLS'''

	~~'Unhappy' feedback~~ given by members is listed here for review. ~~Unhappy feedback~~ is the default for this section of ModTools, but volunteers can also see Happy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.		Feedback given by members is listed here for review. Feedback with comments is the default for this section of ModTools, but volunteers can also see Happy, Unhappy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.

	This facility gives volunteers an opportunity to ask members why a particular transaction was not satisfactory, if that seems appropriate.		This facility gives volunteers an opportunity to ask members why a particular transaction or process was not satisfactory, if that seems appropriate, or answer any questions that arise.

Jacky at 09:02, 31 May 2020

2020-05-31T09:02:44Z

← Older revision		Revision as of 09:02, 31 May 2020
Line 12:		Line 12:

	'Unhappy' feedback given by members is listed here for review. Unhappy feedback is the default for this section of ModTools, but volunteers can also see Happy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.		'Unhappy' feedback given by members is listed here for review. Unhappy feedback is the default for this section of ModTools, but volunteers can also see Happy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.
	This facility gives volunteers an opportunity to ask members why a particular transaction was not satisfactory, if that seems appropriate~~. Unhappy feedback is the default for this section of ModTools, but volunteers can also see Happy and Fine feedback as well~~.
			This facility gives volunteers an opportunity to ask members why a particular transaction was not satisfactory, if that seems appropriate.

Jacky at 09:00, 31 May 2020

2020-05-31T09:00:44Z

← Older revision		Revision as of 09:00, 31 May 2020
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	*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other		*[[Member Ratings]] - 'thumbs up or down' system that members can use to rate each other
	*[[Freegle Direct]] - more links to other parts of the Freegle Direct system		*[[Freegle Direct]] - more links to other parts of the Freegle Direct system
			*[[ModTools]] - index/explanation of other part of ModTools

Jacky at 08:59, 31 May 2020

2020-05-31T08:59:00Z

← Older revision		Revision as of 08:59, 31 May 2020
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	'''MODTOOLS'''		'''MODTOOLS'''

	'Unhappy' feedback given by members is listed here for review. ~~All~~ feedback is ~~available here (Unhappy~~, Happy Fine~~), but~~ the ~~popup warning in chat only shows when there’s significantly more downs than ups~~, ~~with~~ the ~~default showing 'unhappy' ratings~~.		'Unhappy' feedback given by members is listed here for review. Unhappy feedback is the default for this section of ModTools, but volunteers can also see Happy and Fine feedback as well. Once the Feedback has been read, the blue number notification on ModTools>Feedback will disappear.
	This gives volunteers an opportunity to ask members why a particular transaction was not satisfactory, if that seems appropriate.		This facility gives volunteers an opportunity to ask members why a particular transaction was not satisfactory, if that seems appropriate. Unhappy feedback is the default for this section of ModTools, but volunteers can also see Happy and Fine feedback as well.


	'''Links:'''		'''Links:'''