Central Support - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	We ~~mutually~~ support each other in Freegle. ~~Each of the volunteers of Freegle~~ affiliated ~~groups are~~ valued equally ~~in our organisation. However~~, we all have different skills and experience ~~and~~ we ~~have and are evolving~~ systems and procedures ~~that~~ make it easier to find help ~~and support~~.		We support each other across Freegle. Every volunteer on an affiliated group is valued equally, but we all have different skills and experience, so we've built systems and procedures to make it easier to find help.

	====General ~~Everyday Stuff~~====		====General everyday questions====
	For queries about everyday running of your ~~groups~~, ask ~~questions~~ on [[Central Groups]] or the [[Working Groups]]. A wide ~~variety~~ of people ~~are~~ there ~~who~~ are ~~pleased~~ to share their ~~experiences~~ and advice.		For queries about the everyday running of your community, ask on [[Central Groups]] or the [[Working Groups]]. A wide range of people there are happy to share their experience and advice.

	====One to ~~One Help~~====		====One-to-one help====
	If you ~~are~~ a new group and would like a more personal approach to help you through ~~those~~ early days, ~~then~~ the Mentor Team is there to ~~offer~~ help ~~and support.~~ [[Mentor Team Remit]]		If you're a new group and would like a more personal approach to help you through the early days, the Mentor Team is there to help - see [[Mentor Team Remit]]. Just email [mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org].
	Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]

	====Friendly ~~Contact~~====		====Friendly contact====
	If you ~~would~~ like to speak to someone who can ~~perhaps~~ point you in the right direction ~~for help~~ without ~~having to post a message~~ on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] ~~could~~ help. ~~The~~ [[Freegle Mailbox Guidelines]] explains the parameters they, and other Freegle ~~email~~ mailboxes, work within.		If you'd like to speak to someone who can point you in the right direction without posting on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] can help. [[Freegle Mailbox Guidelines]] explains the parameters they, and other Freegle mailboxes, work within.

	====Mediation and ~~Appeals~~====		====Mediation and appeals====
	~~Recognising that sometimes~~ issues arise that need a formal ~~and~~ confidential route, we offer a [[Complaints Procedure]].		Sometimes issues arise that need a formal, confidential route, so we offer a [[Complaints Procedure]].

	This is ~~provided as~~ a more formal way of resolving disputes between ~~various~~ parties within Freegle. We work collaboratively, so ~~there are~~ informal support ~~mechanisms in place, from~~ talking things over with ~~your~~ fellow volunteers (or long suffering spouse or partner!), or ~~bringing~~ issues ~~onto~~ the Freegle central or working groups. But sometimes ~~we recognise that~~ issues escalate and ~~there might be a~~ need ~~for~~ third party help~~. This is the point~~ the Complaints Procedure ~~might help~~.		This is a more formal way of resolving disputes between parties within Freegle. We work collaboratively, so informal support comes first - talking things over with fellow volunteers (or a long-suffering spouse or partner), or raising issues on the Freegle central or working groups. But sometimes issues escalate and need third-party help, and that's where the Complaints Procedure comes in.

	The ~~process of the~~ Complaints Procedure ~~is not one envisaged~~ to ~~be taken~~ lightly, but it ~~has been agreed necessary in order~~ that everyone ~~feels they have had~~ a fair hearing.		The Complaints Procedure isn't something to use lightly, but it's there so that everyone gets a fair hearing.

			Back to [[The Freegle Organisation]]

	~~Back to [[The Freegle Organisation]] [[Image:Freegle-heart.png\|20px]]~~		[[Category:Recruiting & Training Volunteers]]

	[[Category:~~Recruit/Train/Retain~~]]

Jacky: /* Mediation and Appeals */

2022-06-03T04:35:38Z

Mediation and Appeals

← Older revision		Revision as of 04:35, 3 June 2022
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	====Mediation and Appeals====		====Mediation and Appeals====
	Recognising that sometimes issues arise that need a formal and confidential route, we ~~have formed~~ a ~~Mediation Service and an Appeals Panel~~.		Recognising that sometimes issues arise that need a formal and confidential route, we offer a [[Complaints Procedure]].

	~~The Mediation Service~~ is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow ~~moderators~~ (or long suffering spouse or partner!)~~, to discussing on a regional or area mod support group~~, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the ~~Mediation Service could step in to~~ help. ~~[[Mediation Service Procedures]]~~		This is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow volunteers (or long suffering spouse or partner!), or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Complaints Procedure might help.

	~~The [[Appeal Panel procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally.~~ The process of ~~convening an Appeals Panel~~ is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.		The process of the Complaints Procedure is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.

Jacky at 15:24, 20 September 2015

2015-09-20T15:24:15Z

← Older revision		Revision as of 15:24, 20 September 2015
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	We mutually support each other in Freegle. Each of the ~~owners, moderators and~~ volunteers of Freegle affiliated groups are valued equally in our organisation. However, we all have different skills and experience and we have and are evolving systems and procedures that make it easier to find help and support.		We mutually support each other in Freegle. Each of the volunteers of Freegle affiliated groups are valued equally in our organisation. However, we all have different skills and experience and we have and are evolving systems and procedures that make it easier to find help and support.

	====General Everyday Stuff====		====General Everyday Stuff====

Jacky at 19:07, 29 June 2015

2015-06-29T19:07:16Z

← Older revision		Revision as of 19:07, 29 June 2015
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	We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are ~~equal~~ in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.		We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are valued equally in our organisation. However, we all have different skills and experience and we have and are evolving systems and procedures that make it easier to find help and support.

	====General Everyday Stuff====		====General Everyday Stuff====
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	====One to One Help====		====One to One Help====
	If you are a new group and would like a more personal approach to help you through those early days, then the [[Mentor Team]] is there to offer help and support.		If you are a new group and would like a more personal approach to help you through those early days, then the Mentor Team is there to offer help and support. [[Mentor Team Remit]]
	Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]		Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]

	====Friendly Contact====		====Friendly Contact====
	If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox ~~remit~~]] explains the parameters they work within.		If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Freegle Mailbox Guidelines]] explains the parameters they, and other Freegle email mailboxes, work within.

	====Mediation and Appeals====		====Mediation and Appeals====
	Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.		Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.

	The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.		The Mediation Service is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help. [[Mediation Service Procedures]]

	The [[Appeal Panel procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.		The [[Appeal Panel procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.

Jacky: /* Mediation and Appeals */

2015-06-28T17:19:57Z

Mediation and Appeals

← Older revision		Revision as of 17:19, 28 June 2015
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	The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.		The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.

	The [[~~Appeals~~ Panel ~~Procedure~~]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.		The [[Appeal Panel procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.


	~~<br>~~ Back to [[The Freegle Organisation]] [[Image:Freegle-heart.png\|20px]]		Back to [[The Freegle Organisation]] [[Image:Freegle-heart.png\|20px]]

	[[Category:Recruit/Train/Retain]]		[[Category:Recruit/Train/Retain]]

Jacky: /* General Everday Stuff */

2013-09-05T07:36:36Z

General Everday Stuff

← Older revision		Revision as of 07:36, 5 September 2013
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	We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are equal in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.		We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are equal in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.

	====General ~~Everday~~ Stuff====		====General Everyday Stuff====
	For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.		For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.

	====One to One Help====		====One to One Help====

Jacky at 07:36, 5 September 2013

2013-09-05T07:36:06Z

← Older revision		Revision as of 07:36, 5 September 2013
Line 1:		Line 1:
	We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are equal in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.		We mutually support each other in Freegle. Each of the owners, moderators and volunteers of Freegle affiliated groups are equal in our organisation. However, we all have different skills and experience and we are evolving systems and procedures that make it easier to find help and support.

			====General Everday Stuff====
	For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.		For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.

	If you are a new group and would like a more personal approach to help you through those early days, then the [[Mentor Team]] is there to offer help and support.		====One to One Help====
			If you are a new group and would like a more personal approach to help you through those early days, then the [[Mentor Team]] is there to offer help and support.
	Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]		Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]

			====Friendly Contact====
	If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.		If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.

			====Mediation and Appeals====
	Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.		Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.

Line 15:		Line 18:
	The [[Appeals Panel Procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.		The [[Appeals Panel Procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.

	The Reps have a role which differs to other elected positions, so there are processes surrounding their conditions of office which are specific to them. These include the [[Reps Ending Term of Office Procedure]] which includes the facility of an Adjudication Panel, which is a Panel similar to the Appeal Panel above but purely to deal with the particular issues relating to these elected positions.

	<br> Back to [[The Freegle Organisation]] [[Image:Freegle-heart.png\|20px]]		<br> Back to [[The Freegle Organisation]] [[Image:Freegle-heart.png\|20px]]

	[[Category:Recruit/Train/Retain]]		[[Category:Recruit/Train/Retain]]

Alison at 20:12, 3 September 2013

2013-09-03T20:12:15Z

← Older revision		Revision as of 20:12, 3 September 2013
Line 3:		Line 3:
	For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.		For queries about everyday running of your groups, ask questions on [[Central Groups]] or the [[Working Groups]]. A wide variety of people are there who are pleased to share their experiences and advice.

	If you are a new group and would like a more personal approach to help you through those early days, then the [[~~Green Mod School~~]] is there to offer help and support.		If you are a new group and would like a more personal approach to help you through those early days, then the [[Mentor Team]] is there to offer help and support.

			Just email:[mailto:mentors@ilovefreegle.org mentors@ilovefreegle.org]

	If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.		If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.

Jacky at 06:36, 11 July 2011

2011-07-11T06:36:14Z

← Older revision		Revision as of 06:36, 11 July 2011
Line 7:		Line 7:
	If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.		If you would like to speak to someone who can perhaps point you in the right direction for help without having to post a message on a large group, the Mailbox team at [mailto:info@ilovefreegle.org info@ilovefreegle.org] could help. The [[Mailbox remit]] explains the parameters they work within.

	Recognising that sometimes issues arise that need a formal and confidential route, we have formed a [[Mediation Service]] and an [[Appeals Panel]].		Recognising that sometimes issues arise that need a formal and confidential route, we have formed a Mediation Service and an Appeals Panel.

	The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.		The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.

Jacky at 06:34, 11 July 2011

2011-07-11T06:34:23Z

← Older revision		Revision as of 06:34, 11 July 2011
Line 11:		Line 11:
	The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.		The [[Mediation Service]] is provided as a more formal way of resolving disputes between various parties within Freegle. We work collaboratively, so there are informal support mechanisms in place, from talking things over with your fellow moderators (or long suffering spouse or partner!), to discussing on a regional or area mod support group, or bringing issues onto the Freegle central or working groups. But sometimes we recognise that issues escalate and there might be a need for third party help. This is the point the Mediation Service could step in to help.

	The [[Appeals Panel]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.		The [[Appeals Panel Procedure]] is the next step along if mediation strategies have failed, or there have been decisions made that you feel are plainly wrong and detrimental to Freegle or personally. The process of convening an Appeals Panel is not one envisaged to be taken lightly, but it has been agreed necessary in order that everyone feels they have had a fair hearing.

	The Reps have a role which differs to other elected positions, so there are processes surrounding their conditions of office which are specific to them. These include the [[Reps Ending Term of Office Procedure]] which includes the facility of an Adjudication Panel, which is a Panel similar to the Appeal Panel above but purely to deal with the particular issues relating to these elected positions.		The Reps have a role which differs to other elected positions, so there are processes surrounding their conditions of office which are specific to them. These include the [[Reps Ending Term of Office Procedure]] which includes the facility of an Adjudication Panel, which is a Panel similar to the Appeal Panel above but purely to deal with the particular issues relating to these elected positions.